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Reviews of IC Hotels Santai Family Resort - All Inclusive

5 out of 5
IC Hotels Santai Family Resort - All Inclusive
3 Kum Tepesi Mevkii, Serik, Antalya

Reviews

8.8

Excellent

Rating 10 - Excellent. 136 out of 248 reviews" "
Rating 8 - Good. 81 out of 248 reviews" "
Rating 6 - Okay. 16 out of 248 reviews" "
Rating 4 - Poor. 6 out of 248 reviews" "
Rating 2 - Terrible. 9 out of 248 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Raminder

Stayed 5 nights in Apr 2024
Response from İrina Yılmaz on 29 Apr 2024
Dear Raminder,Thank you for the evaluation of our hotel.We kindly ask you to share with us more detaily information via crm @i chotels. com. tr - without space, so we will be able to forward your remarks to relevant departments and hotel management to make your stay more comfortable.Best Regards,IC HotelsCRM Department

6/10 Okay

Aimin

Basically suitable for kids. Too noisy for too adults only who seek for quiet vacations.
Stayed 6 nights in Mar 2024
Response from İrina Yılmaz on 8 Apr 2024
Dear Aimin,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Saeed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
In fact, I thank the IC Group in Lara and Belek. I visited the Belek Resort this time, something very special and luxurious. I thank all the workers in this beautiful resort, from the reception to the workers in the restaurant. Very diverse and excellent in food.
Stayed 1 night in Jan 2024
Response from IC Hotels CRM Department on 13 Jan 2024
Dear Saeed,We are glad that you stayed satisfied in our hotel and would like to thank you very much for your kind review on Expedia.We will be always happy to welcome and serve you at IC Hotels Santai Family Resort. Please, do not hesitate to contact us for your future questions and requests. Best Regards,IC HotelsCRM Department

10/10 Excellent

Melike, Antalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from İrina Yılmaz on 28 Nov 2023
Dear Melike,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Timur

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from IC Hotels CRM Department on 18 Nov 2023
Sayın Timur Bey,IC Hotels olarak öncelikle güzel ve sağlıklı günler dileriz.Expedia sitesindeki değerlendirmeniz için çok teşekkür ederiz.Sizi ve sevdiklerinizi her zaman otelimizde ağırlamaktan mutluluk duyarız.Saygılarımızla,IC HotelsCRM Departmanı

8/10 Good

Andrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met expectations and in some areas (lake area and villas, aqua park) even exceeded them. The food was OK but much simpler than in Rixos we stayed last year, but it was reflected in a lower price. The pools were not heated and water relatively cold, but no one promised the heating. Otherwise, I liked the hotel, the facilities were excellent, the territory relatively compact, the lake area very beautiful. The hotel is built years ago, but is renovated and very well maintained. Children enjoyed the water park. Also, the hotel is very close to Land of Legends
Stayed 7 nights in Oct 2023
Response from İrina Yılmaz on 31 Oct 2023
Dear Andrey,We are so glad to hear that as the IC Hotels we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We wish you to know that our top priority is to maintain our superior quality approach, and your feedback is highly important in helping us to review our processes, procedures and services.We would like to information you that in the winter season from 1.st of November some of the outdoor pools is heated in the winter.However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management.We would be delighted to accommodate you again in one of IC Hotels.Best Regards.IC HotelsCRM Department

8/10 Good

Orly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from İrina Yılmaz on 16 Sept 2023
Dear Avivit Pinchas,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

muamer

Liked: Cleanliness, staff & service, property conditions & facilities
ty
Stayed 6 nights in Jul 2023
Response from İrina Yılmaz on 4 Aug 2023
Dear Muamer Mehanovic,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

4/10 Poor

Maryam

Travelled with family and small children
Liked: Property conditions & facilities
As soon as I checked in and enter my room, there were a blanket at my bed with blood stain on it. I called the receptionist more than 8 times and asked for a clean blanket but no one showed up. We slept without blanket the first night, and then on the second day after calling guest relation office they send me the new blanket. There were a bump in front of the restroom in the lobby, which caused my mom to fall down, we had to call ambulance and then take her to hospital to just check her nose and this caused us about Euro 550. The hotel didn't take any responsibilities on this, no sympathy, didn't compensate our hospital expenses since it happened inside the hotel with their bump on the floor. They just accept our late check out so my mom could rest until we go to airport. we were so disappointed! The hotel receptionists and most of the staff couldn't speak English and it made the communication very hard. For a 5star hotel which was fairy expensive too, these were not acceptable. On a positive side, the food were amazing. The nightly entertainment were good and the photographers at the hotel were friendly and took beautiful pictures.
Response from İrina Yılmaz on 21 Jul 2023
Dear Maryam,We are so glad to hear that as the IC Hotels we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We wish you to know that our top priority is to maintain our superior quality approach, and your feedback is highly important in helping us to review our processes, procedures and services.However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management.We would be delighted to accommodate you again in one of IC Hotels.Best Regards.IC HotelsCRM Department

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from İrina Yılmaz on 6 Jul 2023
Dear Ali Elkhatib,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Gamze

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are really good
Stayed 6 nights in Jun 2023
Response from İrina Yılmaz on 30 Jun 2023
Dear Gamze,Thank you for your valuable review regarding your holiday at the IC Hotels.İt is very flattering for us to know that you enjoyed your stay. We would be happy to welcome you again soon for another great IC Hotels experience.

10/10 Excellent

Mamdoh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for family Only main restaurant is too crowded
Stayed 3 nights in Jun 2023
Response from İrina Yılmaz on 12 Jun 2023
Dear Mamdoh,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Shez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Apr 2023
Response from İrina Yılmaz on 5 May 2023
Dear Shez Raja,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

OLEKSANDR

Stayed 1 night in Apr 2023
Response from İrina Yılmaz on 22 Apr 2023
Dear Oleksandr,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Naser

Stayed 5 nights in Nov 2022

10/10 Excellent

Analyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our time here. All inclusive and then some!
Stayed 5 nights in Oct 2022
Response from İrina Yılmaz on 2 Nov 2022
Dear Andrew Nic,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Timur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2022
Response from İrina Yılmaz on 1 Nov 2022
Dear Timur Nabat,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time for your evaluation about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Rustu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from İrina Yılmaz on 31 Oct 2022
Dear Rustu Uzun,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time for your evaluation about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 Excellent

Maor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was great, food is amazing, a lot of options , you will never stay hungry. The rooms that have a sea view will suffer from music noise until 23:15,23:30 so forget about sleep early. The service and the team were really nice and professional.
Stayed 6 nights in Oct 2022
Response from İrina Yılmaz on 25 Oct 2022
Dear Maor Kuperman,First all thank you for choosing IC Hotels and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

6/10 Okay

Kunal Vilas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good hotel but restaurant staff & some guest relation staff are rude, to the point they play dumb. Not really worth my time leaving a review. Only good thing about it was kids area staff and hotel facilities.
Stayed 7 nights in Oct 2022
Response from İrina Yılmaz on 18 Oct 2022
Sehr geehrte Kunal Vilas Hatode, Als IC Hotels fühlen wir uns geehrt, Sie in unserem Hotel begrüßen zu dürfen und vielen Dank dafür, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Haus ausführlich zu bewerten und mit ein paar Worten auszuschmücken. Kommentare von Ihnen sind für uns immer sehr wichtigIhre Kommentare wurden an die Hotelleitung weitergeleitet und werden detailliert ausgewertet. Wir werden unser Bestes tun, um Ihnen für Ihren nächsten Aufenthalt schönere Erinnerungen zu hinterlassen. Wir wünschen Ihnen alles Gute und freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in IC Hotels wieder begrüßen dürfen. Mit freundliche Grüsse,IC HotelsCRM Department

2/10 Terrible

Benoit

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TLDR : This hotel is so filthy we left after only 2 days (out of 11) to go to another hotel. We wanted to leave earlier but our other hotel didn’t have room capacity earlier. Terrible customer service manager made it impossible to acknowledge that we left hotel after 2 days and hotel now refuses to refund us, although they told us when we vacated after 2 days that they would use our room for other guests. Upon our arrival in our room on day 1, we quickly realized the misrepresentation of IC Santai as a 5-star hotel on several online travel sites and the pictures provided by the hotel. Our room was furnished with a 1-seater fabric couch that appeared to have multiple large blood stains all over it. The bed did not even have a proper blanket sheet (like in any 5-star hotel or as shown on the hotel website for that matter), but rather what felt like an uncomfortable rug that served as a blanket. The bed sheets were so thin you could see right through to the mattress. One pillow had dirty hairs on it. Pillowcases had holes in them. Far from the bedding you would expect at a 5-star hotel. The rooms are also equipped with a 21” flat screen TV. These are so rarely seen these days that they must be classified as antiques and are probably worth a lot of money. Our room appeared to have been cleaned in a rush; there was melted chocolate on the desk and food crumbs under the bed and under the curtains. Not the type of cleaning effort expected in times of Covid-19 and for a 5-star hotel
Stayed 11 nights in Aug 2022
Response from İrina Yılmaz on 24 Aug 2022
Dear Benoit G,Thank you for taking the time to write your feedback. First of all, we would like to appologize fort he situation.We want to assure you that the necessary measures will be taken by the management of the hotel.We are very sorry that in your review you were guided by negative emotions and described only the situation that occurred and did not mention the positive side of our hotel.İf you give us a chance to regain your trust, we can assure you that we will do everything possible to make your stay well at our hotel, which has already been highly appreciated by many of our guest.Best Regards,IC HotelsCRM Department

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from İrina Yılmaz on 27 Jul 2022
Dear Abdullah, First all thank you for choosing IC Hotels Santai Family Resort and for taking the time for your evaluation about our hotel. We would be glade to welcome you again soon for another great IC Hotels Santai Family Resort experience. Best Regards, İrina Yılmaz IC Hotels CRM Department

10/10 Excellent

Zaheer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and lots of fun activities
Great All-Inclusive property. Lots of activities for the kids to keep them busy all through the day. Great selection of food and beverages to keep the adults in a good mood. The dining room staff always served with a smile, the pool bar was always busy but well serviced. The rooms are a bit dated, mattresses should be changed. The bathroom in our room had an open drain which resulted in an awful smell when ever we came back from outside. But hey, who spends time in the room in a property like this one.
Stayed 3 nights in Jul 2022
Response from IC Hotels CRM Departmanı on 25 Jul 2022
Dear Zaheer, Thank you very much for choosing our hotel and sharing your feedback with us. Your opinion is very important for us it always helps us to improve our Service Quality. Be insure that this situation is not standart for the IC Hotels All your valuable comments was forwarded to hotel management to check. We sincerely hope to have a new opportunity for presenting to you the best service quality during your next holiday at IC Hotels. Please always feel free to contact us. Best Regards IC Hotels CRM Department

2/10 Terrible

Suhrab Taiseer

Travelled with family and small children
Disliked: Staff & service
The hotel is nice and its very close to the land of legend. People booked over there low class so event if its 4 stars hotel but we had many problems over there .
Stayed 6 nights in Jun 2022
Response from IC Hotels CRM Departmanı on 22 Jul 2022
Dear Suhrab, Dear Erwin Smulders, We would like to thank you for choosing IC Hotels Santai Family Resort. If you have additional comments, please, contatc us via crm @ ichotels . com .tr

10/10 Excellent

Ismail

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fantastic stay. Strongly recommend
Stayed 8 nights in Jun 2022
Response from İrina Yılmaz on 15 Jul 2022
Dear Ismail Iraqi, İt has been a pleasure to have you with us in IC Hotels Santai Family Resort. We would like to thank you for taking the time to wright a comment about our hotel. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in IC Hotels Santai Family Resort. Best Regards, İrina Yılmaz IC Hotels CRM Department

6/10 Okay

Eduard

Stayed 4 nights in Jun 2022

10/10 Excellent

Dagmar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent stay in IC hotel. It has so many activities for children, amazing food and drink quality.Stuff is super polite and friendly.Even if the hotel is full it is not obvious.Hotel everything what you can wish for best family holiday.Definitely recommend it to everybody.
Stayed 4 nights in Jun 2022
Response from IC Hotels CRM Departmanı on 18 Jun 2022
Dear Dagmar, Thank you very much for choosing IC Hotels Santai Family Resort. It is always a pleasure to host and serve you at IC Hotels. We hope to serve you once more in our hotel and in case of any requests please feel free to contact us anytime. Best regards, Sinan BÜYÜK IC Hotels CRM Department

10/10 Excellent

Kamal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 6 nights in May 2022
Response from IC Hotels CRM Departmanı on 14 Jun 2022
Dear Kamal, Thank you very much for choosing IC Hotels Santai Family Resort. It is always a pleasure to host and serve you at IC Hotels. We hope to serve you once more in our hotel and in case of any requests please feel free to contact us anytime. Best regards, Sinan BÜYÜK IC Hotels CRM Department

10/10 Excellent

Abd el qader

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Leyla KARA, CRM Department on 6 Jun 2022
Dear Abd el qader, Thank you very much for choosing our hotel and sharing your feedback. It is always a pleasure to host and serve you at IC Hotels. We are looking forward to see you again. Best Regards,

10/10 Excellent

Jeremy

Stayed 1 night in Apr 2022

2/10 Terrible

M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad rooms and service
My stay was not so good it iwas very disappointed As the rooms were very bad like 2 star hotel and the the location and the service was very poor. I contacted with the customer service of hotel.com they didn’t help me at all which was quite stressing and upsetting. I want my refund for these three nights booking which I requested before. I have contacted with the hotel customer service desk regarding their service and rooms and for my refund as well but they said for you refund you have to contact with hotel com. So please refund me as soon as thanks it will be much appreciated.
Stayed 3 nights in Mar 2022
Response from Leyla KARA, CRM Department on 31 Mar 2022
Dear Guests, Thank you very much for choosing our hotel and sharing your feedback with us. Unfortunately we can not see your reservation details by your nickname. Your opinion is very important for us it always helps us to improve our Service Quality. All your valuable comments was forwarded to hotel management to check. We sincerely hope to have a new opportunity for presenting to you the best service quality during your next holiday at IC Hotels. Please always feel free to contact us. Best Regards,

10/10 Excellent

Louiza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing, the staff were especially welcoming and polite
Stayed 7 nights in Feb 2022
Response from Leyla KARA, CRM Department on 21 Feb 2022
Dear Louiza, Thank you very much for choosing our hotel and sharing your feedback. It is always a pleasure to host and serve you at IC Hotels. We are looking forward to see you again. Best Regards,

10/10 Excellent

P

Stayed 2 nights in Feb 2022
Response from Leyla KARA, CRM Department on 18 Feb 2022
Dear Guests, Thank you very much for choosing our hotel and sharing your feedback. It is always a pleasure to host and serve you at IC Hotels. We are looking forward to see you again. Best Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2022
Response from IC Hotels CRM Departmanı on 8 Jan 2022
Dear Guest, Dear Erwin Smulders, We would like to thank you for choosing IC Hotels Santai Family Resort. We will be always happy to welcome and serve you at IC Hotels Santai Family Resort. Please, do not hesitate to contact us for your future questions and requests. Best Regards, Sinan BÜYÜK IC Hotels CRM Department

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Dec 2021
Response from IC Hotels CRM Departmanı on 5 Jan 2022
Dear Simon, We would like to thank you for choosing IC Hotels Santai Family Resort. It will be a big pleasure for us to welcome you at IC Hotels Santai Family Resort in future. Please, always feel free to contact us for your questions and concerns. Kindest Regards, Sinan BÜYÜK IC Hotels CRM Department

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious ,, nice sea view,,the food was very good,,staff were wonderful from the reseptionst till the waiters
Stayed 4 nights in Oct 2021
Response from Leyla KARA, CRM Department on 28 Oct 2021
Dear Guests, Thank you very much for choosing IC Hotels Santai Family Resort and sharing yoru kind review. It is always a pleasure to host and serve you at IC Hotels Santai Family Resort. Looking forward to welcome you soon again. Best Regards,

10/10 Excellent

Murat, OVERLAND PARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our experience at IC Santai Family Resort. Everybody w
Stayed 4 nights in Sep 2021
Response from IC Hotels CRM Departmanı on 9 Oct 2021
Dear Murat, We are glad that you stayed satisfied in our hotel and would like to thank you very much for your kind review on Expedia. We will be always happy to welcome and serve you at IC Hotels Santai Family Resort. Please, do not hesitate to contact us for your future questions and requests. Best Regards, Sinan BÜYÜK IC Hotels CRM Department

10/10 Excellent

Payman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect just the bathroom was a little tight
Stayed 5 nights in Aug 2021
Response from IC Hotels CRM Departmanı on 27 Sept 2021
Dear Payman, We thank you for choosing our hotel and for your valuable review at the Expedia. Your comments have been shared with the hotel management for checking and future improvement. Thank you for bringing this subject to our attention. We will be happy to welcome and serve you at IC Hotels Santai Family Resort again in future. Please, always feel free to contact us for your questions and concerns. Kindest Regards, Sinan BÜYÜK IC Hotels CRM Department

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean, good food I loved the special restaurant
Stayed 3 nights in Mar 2021
Response from IC Hotels CRM Department on 22 Mar 2021
Dear Guest, We are glad that you are having a nice time in our hotel and would like to thank you for sharing your impressions with us. For any requests during your remaining time in our hotel our guest relation will serve you with a pleasure. We wish you a great holiday at IC Hotels Santai Family Resort! Best Regards, Sinan BÜYÜK IC Hotels CRM Department

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
They have very friendly staff ❤️
Stayed 2 nights in Feb 2021
Response from Elena DÜDEN, crm_ichotels.com.tr on 24 Feb 2021
Dear Omar, First of all, on behalf of IC Hotels we thank you very much for your valuable feedback, we are happy to hear that you have enjoyed your stay with us. We are looking forward to welcoming you in IC Hotels again.

10/10 Excellent

Murat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for family
I ordered the hotel for my family members. They were happy to stay here. So, I am happy too. We will continue staying in this hotel for vacations. Thanks
Stayed 2 nights in Jan 2020
Response from ICGR on 3 Feb 2020
Dear Murat, Thank you for choosing IC Hotels Santai Family Resort. We are very happy that your family had satisfied with the service Quality. It will be our pleasure to serve you again. Best Regards, Elif SUNAY CRM Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from ICGR on 3 Feb 2020
Dear Guest, Thank you for staying in IC Hotels Santai Family Resort. It will be our pleasure to serve you again. Best Regards, Elif SUNAY CRM

2/10 Terrible

Mutahar, Toronto, Canada

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Absolutely horrific experience. Booked 2 nights just to spend time at their water park but was shocked to see that ALL OUTDOOR activities were closed because it was their Winter season. Was disappointed because this was not even mentioned on their website nor on Expedia that activities are closed. When we arrived we were shocked to see that all outdoor activities were closed and only 1 indoor pool was operating. Even outdoor activities like mini golf were closed, so basically we ended up spending the 2 days in our hotel room doing nothing. Rooms are also quite old, specially the bathrooms, needs renovation. Half of the items served in the restaurant were stale. Will never be coming to this resort ever again.
Stayed 2 nights in Jan 2020
Response from ICGR on 21 Jan 2020
Dear Muhatar, Thank you for staying with us. We are very sorry that your expectations did not met with the water partk servce. Due to the weather condition water park would not be in guest servise during the winter season. I forwarded your review to the sales depaertment to check web informations. We hope to serve you again. Best Regards, Elif SUNAY CRM

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from ICGR on 16 Jan 2020
Dear Guest, Thank you for choosing IC Hotels Santai Family Resort. It will be our pleasure to serve you again. Best Regards, Elif SUNAY CRM

10/10 Excellent

Ilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santai
Organisation was excellent. Good food.
Stayed 2 nights in Dec 2019
Response from ICGR on 2 Jan 2020
Dear İlda, Thank you for your kind review. It will be our pleasure to serve you again in IC Hotels Santai Family Resort. Best Regards, Elif SUNAY CRM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from ICGR on 24 Oct 2019
Dear Guest, Thank you for staying in IC Hotels Santai Family Resort. It will be our pleasure to serve you again. Best Regards, Elif SUNAY

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property Kids activities are the best, food is good
Stayed 5 nights in Oct 2019
Response from ICGR on 17 Oct 2019
Dear Guest, Thank you for staying with us. It will be our pleasure to serve you again in IC Hotels Santai. Best Regards, Elif SUNAY CRM

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is definitely catered for families. Food was very good with plenty of options. The lack of English speaking staff was difficult at times. The level of service received varied depending on where you were from Russians and Germans were treated like celebrities. The spa service could be amazing but they allow children and loud teenagers access to the baths so the experience wasn’t peaceful. Overall I was happy with our stay.
Stayed 7 nights in Oct 2019
Response from ICGR on 13 Oct 2019
Dear Guest, Thank you for staying in IC Hotels Santai Family Resort. Your review will be shared with the hotel Management to check. We look forward to serve you again. Best Regards, Elif SUNAY CRM Manager

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good staff and srevice, good children activites; good pools good villas , good turkish path . small room no shows no music or what to do after 11 pm , it was darkness !! Just go to sleep? The main resturant small!!! There no food choices its was poor food there are hour at the day and the night with out food at all we was sleeping hungry its not situble for 5 stars resort all inc. i pay high price for 5 resort unfortanutly it wasnt. There are huge expnsive prices in the market hotel or in some service for children . Also shisha was expnsive.
Stayed 4 nights in Sep 2019
Response from ICGR on 2 Oct 2019
Dear Guest, Thank you for staying in IC Hotels Santai Family Resort. I will share your advices with the hotel Management to check and improve the service Quality. We look forward to serve you again. Best Regards, Elif SUNAY CRM Manager

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from ICGR on 19 Aug 2019
Dear Muhammad, Thank you for staying in IC Hotels. It will be our pleasure to serve you again. Best Regards, Elif SUNAY