Shenley Holidays

Terrible communication from the host - I emailed a few times and the responses were very slow, also checking in at 4 pm and checkout at 10 am is unbelievable, when they charged me almost £200 for only 18 hours! I tried to communicate with the host, they weren’t very responsive. However, they kept sending me generic messages over and over again, including repeatedly telling me that check-in is at 10 am. Will not be staying here again.

The rooms were clean, staff were helpful. Overall great experience except the long walk to and from the room to the reception area which is the only exit to the building for guest.

The two bedroom apartment was good. Sparsely furnished for such a big space, but that's fine. No air con so REALLY warm. After a couple of days with all the windows open, it became tolerable. The relationship between the owners and the front desk is strange. For example, there were no toilet rolls in the apartment - front desk gave as a couple as a favour, but said it's nothing to do with them, and we're meant to message about that kind of thing. At check out I mentioned that one of the windows doesn't close - he didn't seem too bothered, and it was hard to guess if he'd ever tell anyone about it. Communication from the owners was dire. They use the messaging facility on this site, but don't type anything, just attach HTML files containing the messages. On my phone, they appeared as dark grey text on a black background, making them near-impossible to read. I guess those messages would have been the route to information like the WiFi password, but I couldn't read the messages, so never found out.

Rooms are nice, good location, service is ok, not a great bargain, to put it kindly, pay a lot for a mid range hotel. No complains, just can get a lot better for that amount