Shorewood Hotels

"There was urine on the toilet in the bathroom in our room, the shower had build up and grime on the walls and the floors. The room was clean enough, and the bed was fine."

"Great staff, clean rooms and amazing breakfast!!!"

"Staff is wonderful - very helpful and friendly. Breakfast was always fully stocked. Common areas very clean. Room clean and serviced daily (even though we were told at check in it would only be every other day). Gym well equipped. "

"Beautiful facility, clean rooms, great parking! Excellent restaurants around the hotel!!"

"Clean room, great staff- they were all friendly and accommodating. The area was nice, most things we needed were a 15-20 min drive. Breakfast was okay. "

"This was my first time staying at this hotel, but I can definitely say that customer service was great and"

"The staff we interacted with were all polite & helpful. The rooms- not clean. I always take a blacklight & check things out. There were various spots throughout the room on the carpets that lit up & clearly were not clean. The amount of dust that had built up on the vents was gross. The top lock on the door (the safety bar part) wasn't screwed in, like someone had previously tried to force the door open. We had to put a chair under the handle against the desk to ensure we felt safe while we slept. On day one, we checked the pool out. It was not clear at all. There were also guests playing on the chair meant for disabled folks. The outlets near the bed, only one worked. The one near the window wasn't even attached to the wall. Neither USB port worked. The stairs leading to the second floor were disgusting, like they hadn't been swept in weeks. The bathroom was not swept very well. Hairs all over the floor & toilet. When we asked for extra towels we were told they didn't have wash cloths. We also were unable to get an extra blanket and pillow. One bed had black marks on the sheet but it had a zippered cover so we couldn't check the mattress. The other bed had deep stains on the mattress & the sheet kept coming off, so that was gross. If we could have found another hotel & got a refund, we would have left. But we had another group with us & after searching for hotels, we were forced to stay there for our entire stay. We have stayed in way nicer places for less than we paid here."

"Fiid"

"Everything was explained well, was confused how to work the steam shower though, but they gave me a complimentary upgrade and I’m so appreciative. Thank you "