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Reviews of The Black Horse Hotel Grassington

3.5 out of 5
The Black Horse Hotel Grassington
4 Garrs Lane, Grassington, Skipton, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 68 out of 96 reviews" "
Rating 8 - Good. 23 out of 96 reviews" "
Rating 6 - Okay. 4 out of 96 reviews" "
Rating 4 - Poor. 0 out of 96 reviews" "
Rating 2 - Terrible. 1 out of 96 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Gail

Stayed 1 night in Jun 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

JOHN, Upland

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a good stay

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Lovely hotel in gorgeous village of Grassington. Cannot recommend The Black Horse highly enough. Rooms are spacious, clean with lovely bed linen, beds are really comfortable. Lovely thick white towels. Rooms exceptionally clean. Breakfast at the hotel top notch. Staff are attentive without being intrusive. Booked an evening meal at the hotel, which was lovely. Booked to stay again in December.
Stayed 2 nights in Sep 2023

8/10 Good

Mildred

Travelled with family
Liked: Cleanliness, staff & service
Our room was very small for our needs however the staff were very accommodating to us and extremely understanding and helpful,the manager was fabulous. Breakfast room is lovely and is very spacious with delicious food.
Stayed 2 nights in Sep 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with nice pub stocked with various beers.staff friendly and rooms very nice. Food very good.
Stayed 1 night in Sep 2023

10/10 Excellent

STUART

Stayed 2 nights in Jul 2023
Response from Millie on 7 Aug 2023
Thank you for you valuable feedback, we hope to see you again soon!

10/10 Excellent

Robert, Harwood

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful spot which I look forward to visiting again! Perhaps discourage smoking right in front of the pub door, and provide new guests with instructions for getting checked in (i.e. drop bags on patio, go park your car, come back and get checked in).
Stayed 3 nights in Jun 2023
Response from Millie on 7 Aug 2023
Thank you for taking the time to leave feedback. we do try and discourage smoking unfortunately this isn’t always successful as we hope due to it being an outdoor space. I hope this didn’t dampen your stay and we hope to see you again!Kind Regards

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in a beautiful village! Friendly and helpful staff! We will be back!!!
Stayed 3 nights in Jun 2023
Response from Millie on 7 Aug 2023
We are really pleased you enjoyed your visit, we hope to see you again soon!

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Inn in beautiful historic village.
Stayed 2 nights in Jun 2023
Response from Millie on 7 Aug 2023
Thank you for your wonderful feedback, we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!
Absolutely beautiful place! It has been so tastefully and beautifully decorated! And the breakfast was varied and delicious! I really enjoyed my stay! Only thing that could be improved upon were that the staff sometimes seemed really rushed at breakfast, so much so that they were dropping things all over the place and made you feel rushed and anxious, which isn’t a what you want to feel when you’re on vacation and are trying to relax.
Stayed 2 nights in Jun 2023
Response from Millie on 7 Aug 2023
We are pleased to hear you have enjoyed your stay. Thank you for your valuable feedback, i will pass this on to our team.We hope to see you again soon!Kind Regards

6/10 Okay

Michael

Stayed 1 night in Jun 2023

10/10 Excellent

Kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Ellie on 19 May 2023
Thank you so much for your excellent rating, we look forward to welcoming you again in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The standard double room was very clean with good furnishings. The staff were very friendly and efficient. The food is superb. We will be back.
Stayed 2 nights in Mar 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcome
Lovely place to stay, very friendly helpful staff. Lots of great walks and Grassington picturesque with the Christmas lights
Stayed 2 nights in Jan 2023
Response from General Manager on 23 Jan 2023
Thank you so much for your kind feedback and hope to see you soon.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience from start to finish. Friendly, helpful staff. Lovely clean room . Ideal central location for the village and surrounding areas
Stayed 2 nights in Sep 2022

10/10 Excellent

Mrs Belinda jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Owner on 8 Sept 2022
Thank you for your great rating.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly.
Lovely place, staff friendly and helpful.Overnight parking on Hebden Road. Lovely breakfast. Would stay again.
Stayed 1 night in Apr 2022

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
A great stay, staff were all really friendly, room was okay but a bit small so will probably go for the King next time. Food was excellent.
Stayed 3 nights in Mar 2022

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service Shame about the inconsiderate couple in the next room who left their dogs alone to bark and be distressed
Stayed 1 night in Jan 2022
Response from Black Horse Team on 9 Jan 2022
We're so sorry to hear about the poor dog. We always encourage our guests to bring the dog with them wherever they go, including the pub and restaurant. If this ever happens again, please let one of the team know, so we can contact the owners.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the countryside amenity close by
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in grassington
The black horse was excellent in every way. Just off the market place. Food was amazing, both dinner and breakfast. The hosts should be very proud of their lovely hotel. All staff were super friendly.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Property was very nice. Parking was an issue.
Stayed 1 night in Aug 2021

10/10 Excellent

sheenagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back😀
Lovely hotel. Staff very friendly and efficient. Unfortunately due to the national staffing issue within the hospitality business the bar and restaurant weren’t open during our stay. The breakfasts was excellent! Will definitely return and stay here
Stayed 1 night in Aug 2021

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The BH Team on 3 Aug 2021
thank you

8/10 Good

Nick

Liked: Cleanliness, staff & service, room comfort
Covid Stay
Stayed at the Black Horse Hotel in mid-September '20. We felt safe from a COVID perspective, but have the following observations to make: - On first entering the room, it was clean, but the door was unlocked so we could not confirm whether anyone had been in after the cleaning. - About half of the guests we met on the stair-wells / corridors were not wearing masks or face coverings, although the hotel had asked us to do so due to the inability to social-distance; we also met several staff members in these areas who were not wearing a face-covering. - Some bar and serving staff (breakfast) had their visors pushed up on the top of their heads so as to make the face visor a pointless addition to their PPE. Management - you cannot control what customers do, but please reinforce the message with staff about correctly wearing PPE for both their safety and that of customers.
Stayed 3 nights in Sep 2020
Response from Owner on 29 Sept 2020
Thank you for your review. We leave all doors unlocked and have never had an issue with people entering them. Until the last week wearing face coverings was not compulsory so staff wore them the majority of the time but occasionally took them off for comfort when not in close contact with customers. Since this has been made compulsory face coverings are worn at all times by all staff. We hope to see you again. Kind Regards

2/10 Terrible

Verified traveller

Stayed 6 nights in Sep 2020
Response from Owner on 28 Sept 2020
I would like to know why you have giving such a low rating with no explanation? If you could please contact the hotel via email with any feedback. Kind Regards

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Owner on 14 Sept 2020
Thank you for your review. Kind Regards

10/10 Excellent

Jean, Wales

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel on our Way of Roses cycle journey. Accommodating staff, lovely room, beautiful village and surroundings. Fantastic evening meal and breakfast plus a lock up for our bikes. Thank you
Stayed 1 night in Aug 2020
Response from Owner on 27 Aug 2020
Thank you for your review. We hope to see you again. Kind Regards

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for our 2 year anniversary. Great food in the hotel, plus a fantastic location. Will stay again
Stayed 2 nights in Aug 2020
Response from Owner on 24 Aug 2020
Thank you for your review. We hope to see you again. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very clean and staff very friendly despite the current circumstances
Stayed 1 night in Aug 2020
Response from Owner on 24 Aug 2020
Thank you for your review. We hope to see you again. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Kind Regards on 27 Jul 2020
Thank you for your review.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Owner on 22 Jul 2020
Thank you for your feedback. Kind Regards

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pub right in the centre of Grassington
Lovely pub right in the centre of Grassington. The staff were very friendly and helpful. We had a good stay although the room felt slightly dated and the bed was very hard
Stayed 1 night in Jul 2020
Response from Owner on 21 Jul 2020
Thank you for your review. Our rooms are constantly updated so yours may have been on the list to do next. We do hope to see you again. Kind Regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Owner on 25 Mar 2020
Thank you for your review. We are very happy to hear you enjoyed your visit and we hope to see you again soon. Kind Regards

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Owner on 20 Feb 2020
Thank you for your review. We are very happy to hear you enjoyed your visit and we hope to see you again soon. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for the price we paid
We were very well looked after. It was excellent value for the price we paid.
Stayed 1 night in Feb 2020
Response from Owner on 13 Feb 2020
Thank you for your review. We are very happy to hear you enjoyed your visit and we hope to see you again soon. Kind Regards

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Owner on 10 Mar 2020
Thank you

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Owner on 24 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be returning
Went for my husband 60th from stepping in to leaving staff were lovely nothing to much trouble .
Stayed 1 night in Jan 2020
Response from Owner on 13 Jan 2020
Thank you for your review. We are happy to hear you enjoyed your stay and hope to see you again. Kind Regards

10/10 Excellent

Antoine&Jan, Llanwnog, Caersws

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful village, great accomodation. Breakfast was the best in the area.
Stayed 1 night in Jan 2020
Response from Owner on 10 Jan 2020
Thank you for your review. We do hope to see you again. Kind Regards

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the Dales
Beautiful location ....Character in abundance....A potential stay with a difference.
Stayed 1 night in Dec 2019
Response from Owner on 23 Dec 2019
Thank you for your review. We would have liked to know what we could have done better for a score of 10 but we do hope to see you again. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Owner on 18 Dec 2019
Thank you for your review. Kind Regards

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Owner on 26 Nov 2019
Thank you for your review. We are happy to hear you enjoyed your stay.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely friendly village pub with good accommodation and excellentlocation
Stayed 1 night in Nov 2019
Response from Owner on 20 Nov 2019
Thank you for your review. We are very happy to hear you enjoyed your visit.

10/10 Excellent

Nick

Stayed 2 nights in Nov 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location not far from Skipton or main road to other locations. Plenty to do locally or just relax in the pub downstairs.
Stayed 2 nights in Oct 2019
Response from Owner on 28 Oct 2019
Thank you for your review. We hope to see you again soon. Kind Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black Horse Hotel
Very friendly staff. Excellent food and service. Highly recommended
Stayed 2 nights in Oct 2019
Response from Owner on 17 Oct 2019
We are delighted to read this positive feedback, thanks for posting your comments. We hope this means you will be planning another visit soon! Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at TheBlack Horse. The staff were lovely and welcoming and nothing was too much trouble. Our room was nicely decorated and the bedding and towels were good quality. We had an evening meal and it was superb. The breakfasts were great too. Overall it is a lovely place to stay,in a great location. We will definitely go back again,and it won’t be long either. Having stayed at quite a few places in the Dales this is by far the best, especially the special deal we got for 2 nights. A very well run establishment with friendly staff who made you feel very welcome.
Stayed 2 nights in Oct 2019
Response from Owner on 11 Oct 2019
Thank you for your wonderful review. We are so happy you enjoyed it and we look forward to seeing you again soon. Kind Regards