4/10 Poor
John
Travelled with family
30 Oct 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Information available online about this property is very misleading. The photos show these fantastic rooms with great views but instead we were in a room not much larger than the bed in the basement with no windows...The signage when you arrive is very quick to tell you that is it NOT a hotel so there is not always staff on site. Our key fob to open the gate malfunctioned during our stay, most of our time in Sorrento was over the weekend so there was no one available to assist us. I reached out to the contact I had and they never responded. I ended up having to hop the fence to let my wife in for the rest of our time here. My wife and I stayed at a number of place across Italy during our 2 week trip and this was the worst room/"hotel" we stayed in during our trip. The most frustrating part being the disappointing reality of the accommodations after what we saw/thought we were booking online, horribly misrepresented. Would not stay here again.
John
Stayed 3 nights in Oct 2023