Southwest Illinois Hotel Guide - Historic Hotels in Southwest Illinois, Illinois

"Staff was always courteous and kind. Asking hiw our day was and what attractions we would be visiting. And providing good feedback on them. Breakfast was hot and tasted good. Hotel was in process of updating certain areas of the hotel. Which made the hotel smell like paint most of the time. Pool was broken and was like ice water. Which is the reason for a lower star rating. Part of the reason we picked this hotel was it had a pool. "

"I have booked this property several times and stayed and never had any of the issues that I had during this stay. To begin there was six of us divided by three rooms. One of the rooms was paid for in advance and the other two chose to pay at the property which we had to pay extra money to do so. Around 6 o'clock the day of check-in, the property call saying that if we did not pay by 7 o'clock, they were going to cancel the room. I never had an issue with paying when I arrived at the property so I was confused. I called the property and was talking to a man who I later found out. His name was Chris even if that is his real name he was very rude and told me that if I did not pay by seven, they were canceling the room and I asked him about the refund for the amount we had to pay extra for choosing the option to pay at the property and he said there would be no refund and hung up on me. I then had to call the corporate number and I spoke with someone named Monica. She was great and made the process more tolerable she also stated that he was rude to her but she had informed him he couldn't cancel nd that we would be there before 2 AM which is what was told to me when I called earlier that day to ask when was the latest time that I could check in. he was still there When I check into my room, I opened the refrigerator and found someone else's pizza and red juice stains. The other room had dirty bed linen and he refused replace stating housekeeping had left for the day."

"Location was ideal for the convention center. Check-in was really quick since it could be done ahead of time online. "

"Clean room. Tasty breakfast and a nice surprise having a snack/dinner buffet. Staff was friendly and helpful."

"This was a very nice, clean property. Friendly staff. We were exhausted from driving all day and had a drink at the bar before heading to our room. The bartender was very friendly. We had a great chat with him. Clean rooms, comfortable beds, nice place to stay we would stay here again."

"Nice staff"

"Good price"

"Check in was easy, staff was friendly. The room was clean and breakfast was great. We will definitely stay at the Drury again in the future! "