Southwest Illinois Hotel Guide - Historic Hotels in Southwest Illinois, Illinois

"First night the toilet overflowed all over the bathroom floor and came out onto the floor in front of the sink! Tried to use the phone to call the front desk and the phone didn’t work. Had to go next door to family member’s room to call. Had to go from two queens to one king with sleeper sofa. The “comp” we received was signing us up for reward points and they gave us 2000 in bonus points. This won’t be beneficial as this was our first stay in a Drury and likely our last. "

"They keep fress breakfast. The staff was very curious and work with people and did a wonderful job "

"My stay at the Comfort Suites Fairview Heights–St. Louis was horrible. The hotel is extremely outdated, poorly maintained, and smells terrible the moment you walk inside. The online photos are misleading and do not reflect the actual condition of the property. The carpets, walls, furniture, and elevator all looked worn down and dirty. The indoor pool looked unclean, and I was locked out of my room twice because my key card stopped working. The worst part? I was bitten by what appeared to be bed bugs. When I reported it, the front desk acted unconcerned and the manager promised reimbursement that I never received. Afterward, they stopped responding completely."

"Blood stains on sheets"