Southwest Michigan Hotel Guide - Casino Hotels in Southwest Michigan, Michigan

"Good value but the heating unit did not work, the bathroom sink was dirty and the breakfast was average. "

"Clean room, friendly staff, & good buffet breakfast"

"Horrible. For the amount we paid for the weekend we expected better. Upon arrival there was a sign the pool and hot tub were out, the side door to get in the building had no lock on it, we entered the room to find no smoke detector, a broken bathroom door and a broken dresser, no screen on the window, and stains on both of the blankets and sheets of both beds. When brought that to the clerks attention he wasn't very helpful. The next morning after calling customer service the desk clerk was trying to help us. He was trying to get the manager to call us and sent maintenance in to put in a smoke detector later in the day. I understand that the hotel was under new management and construction but informing people on that on the website that would be helpful not at checkin. Saturday we waited around the hotel room until almost 2pm waiting on a call from the manager. We wasted the day waiting so we left. Still no call all day. Sunday we went to check out at 10am and still no phone call from the manager. The desk clerk was very apologetic and said he tried numerous times to contact her. We left with no phone call, nothing from the manager. Management needs to do better."

"Staff was friendly. Our suite was very clean and comfortable. Great location for dining in New Buffalo. Breakfast and coffee were meh. "