Southwest Orlando Hotel Guide - Pet Friendly Hotels in Southwest Orlando, Orlando

"Excellent customer service, rooms were clean, staff friendly, tavern restaurant was delicious and breakfast buffet excellent!"

"Booked the hotel for the express passes at the park, which worked well. Some of the housekeeping and maintenance was a little lacking. Staff were friendly, professional and helpful. Gardens looked beautiful, sadly we didn't have the weather to explore them. I definitely would not pay the money just for the hotel."

"The hotel was not worth the money. You’re paying for the fast pass for Universal. The TV was ancient (in their defense they did send a flyer saying they were upgrading TVs within the next week or two, which doesn’t affect my stay). The room itself was also dated, no usb c ports, loose toilet handle, very basic all around. Housekeeping hadn’t come by 3:30pm one of the days, which is annoying. The hotel staff is very nice. Julian at the check in counter was awesome and probably one of the nicest people there. Cleaning staff were also great and friendly. The only staff I didn’t enjoy was the lifeguard staff. They shut the pool down for rain, and when it was done they came out joking and laughing and ignoring me and went inside then took approximately 25 minutes to reopen the pool area afterwards because they were too busy chatting and playing around with each other. The coffee inside the hotel was pretty decent, and I also enjoyed the bar. Drinks were good and decent sushi/healthy options. Overall I would decline to stay there again, unless the rates were significantly lowered. "