Standard Double Room, Ensuite
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Reviews of Torrington Hall

3.5 out of 5
Torrington Hall
47 Holywell Hill, St Albans, England

Reviews

8.4

Very good

Rating 10 - Excellent. 64 out of 135 reviews" "
Rating 8 - Good. 47 out of 135 reviews" "
Rating 6 - Okay. 12 out of 135 reviews" "
Rating 4 - Poor. 4 out of 135 reviews" "
Rating 2 - Terrible. 8 out of 135 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Large clean room. Lockbox key to room, no reception. Peeling paint in bathroom. Bed comfortable but squeaky!
Stayed 1 night in Mar 2024

8/10 Good

joshua

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Kristina

Travelled with partner
Great location
Stayed 1 night in Dec 2023

8/10 Good

Eileen

Travelled with partner
Brilliantly located, easy to access, clean, comfortable and with all the amenities we wanted. Only minor grumble was creaky floorboards so noise from the people walking about in the room above and doesn’t have a breakfast option but there are plenty of restaurants in the area.
Stayed 1 night in Dec 2023

8/10 Good

Dennis, Cape Neddick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's a lovely well kept Victorian with beautiful interiors. I would have appreciated additional table tops or shelving for travel gear. I would definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Stayed 1 night in Nov 2023

2/10 Terrible

Helen

Stayed 1 night in Oct 2023

6/10 Okay

ALAN

Travelled with partner
Liked: Cleanliness, amenities
The good: good location, easy parking, nice big bedroom, cathedral view The not so good: small bathroom (St Alban - have stayed in other rooms here with bigger bathrooms), only one chair, everything feels a little bit tired and dated, one might be forgiven for expecting more for the premium prices being charged!
Stayed 2 nights in Sep 2023

10/10 Excellent

Terence

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique and modern rooms
A lovely boutique hotel (basically renovated rooms in a historic mansion). Rooms were comfortable and modern. Had a mini fridge in each room (which is rare), and access to a shared kitchen area for cooking etc. which was handy. Could do with some facial tissues in the room. Other than that, the check in/out process was contact-free and fuss-free. Would stay again in future!
Stayed 1 night in Aug 2023

2/10 Terrible

Mark

Stayed 1 night in Aug 2023

6/10 Okay

Audrey

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Loved the location! As a solo female staying there, I would have liked windows with better and working locking mechanisms (one was broken altogether and neither of them were very sturdy) as well as better lighting around the property at night. Since it was summer, windows needed to be open for air circulation but need a way to lock them in open position thats better. Everything else was fine.
Stayed 2 nights in Jul 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Georgian house with lovely spacious rooms. Added bonus of use of the kitchen so I could cater for myself. The one drawback is that it is on a main road and as my room was at the front of the property it was very noisy
Stayed 2 nights in Jul 2023

8/10 Good

Nicola

Liked: Cleanliness, property conditions & facilities
Beautiful location and I love the updates they’ve done to the house.
Stayed 5 nights in Jun 2023

2/10 Terrible

David

Stayed 1 night in May 2023

8/10 Good

Andrew

Liked: Room comfort
Car park was littered with bedding and where tree cut down , not cleaned away.
Stayed 2 nights in Mar 2023

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Lumpy bed
Really nice apartment set in a lovely building. The room was spacious and well equipped with a small fridge and tea and coffee making facilities in the room. There was a shared kitchen also which was well equipped. The bed however was possibly the luckiest bed I’ve ever slept on.
Stayed 2 nights in Feb 2023

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had a good experience at this property the most difficult aspect was gaining entry. We would use this property again. It was warm pleasant and comfortable.
Stayed 2 nights in Jan 2023

10/10 Excellent

Frances

Stayed 1 night in Jan 2023

6/10 Okay

Wendy

Liked: Room comfort
Disliked: Cleanliness
Disappointed
Paid £145 for a 1 night stay without breakfast, so expected this room to be a little bit special. Although a good size and comfy bed, there were so many details that would have made this better. Like the fridge was sitting on one bedside table so no room for much else on there. No shelf in room or bathroom (apart from small mantel piece) to put your toiletries/ makeup on, no long mirror to see what you looked like on a night out, lightbulbs missing and a couple kept flickering, safe not attached to wall and covered in dust, wardrobe tiny, battered and tired looking and dusty. Potential was there but finishing touches not. Also if you wanted normal TV channels out of luck as had to sign up for Britbox, which I didn't do as the last person's details were still up for me to see and didn't want mine left there for confidentiality reasons. Key box for room 6 key also hard to open even with code! No plugs near mirror to straighten hair (luckily mine had an extra long lead), iron was missing, door switches wrong side of entrance door, so had to find in dark, marks on carpet and walls even though it was stated that a £200 deposit was held to pay for stain cleaning and breakages!
Nearest plug to mirror
Carpet stain
Light gone
Bulbs gone
Stayed 1 night in Dec 2022

6/10 Okay

Anne

Stayed 1 night in Dec 2022

10/10 Excellent

Jerry

Stayed 1 night in Nov 2022

4/10 Poor

Trevor

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
A Serviced apartment NOT a guesthouse
Torrington Hall is a serviced apartment, not a guesthouse. My review may have been higher had I booked a serviced apartment. There is no lighting outside and the house is set in a courtyard off the street, so I had to use the light from my phone to put in the code to enter the property (at 7pm). Incredibly unsafe. There is no-one on site. You get your key from a keybox and look after yourself. My room had a rickety door and was right next to the communal kitchen (this is basically a house that has been converted into 6 "apartments". Bed was horrendous - it dips so low you sleep in a "v" shape. None of the furniture matched and a lot of it smelled (especially the closet, which I didn't feel happy putting clothes in). The bathroom was massive and there was at least hot water with decent pressure. The TV is small and so far away from the bed it's unwatchable (because the room is so big).
Stayed 1 night in Nov 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value with parking. Lovely shower and excellent location for Town Centre. But…bed not that comfortable (old, springy mattress) and a little too noisy with road noise.
Stayed 1 night in Oct 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Kevin

Stayed 1 night in Sep 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location just a short 5 min walk to the main section of downtown. Spacious room and bathroom.
Stayed 1 night in Aug 2022

2/10 Terrible

Paul

Stayed 1 night in Jul 2022

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room beautiful very spacious bed very comfortable very good welcome staff very helpful
Stayed 1 night in Jun 2022

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a overnight stay
Stayed 1 night in Jun 2022

2/10 Terrible

James

Stayed 1 night in May 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it for city centre stay
Easy to find. Grounds looked a bit untidy. Inside all was clean and tidy. Few small niggles. (Knobs on the end of the bed loose. Nowhere to put your potions in the shower. Shower a bit fierce and shot over the top of the enclosure) but very spacious room and comfortable bed. Very close to Even if a bit of a steep hill.
Stayed 1 night in Apr 2022

10/10 Excellent

Xenia

Stayed 1 night in Feb 2022

6/10 Okay

Keith

Stayed 2 nights in Dec 2021

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2021

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Kate

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Michael

Travelled with family
Disaster! Hotels.com had not made the booking.
I can’t comment on the stay because we didn’t have one! We visited St Albans to attend a friend’s wedding. Upon arrival at Torrington Hall, after a 5 hour journey we were informed that the booking we had made in March through Hotels.com, and had paid for, had not been made with the hotel. The member of staff at the hotel was very apologetic and clearly this was an issue with Hotels.com, and not Torrington Hall, as they knew nothing about our booking. The member of staff was aware there were no vacancies anywhere in St Albans that evening, because earlier that day she had been helping someone else whose booking had also not been made by Hotels.com. The only option she could suggest was a £320 a night room in Hemel Hempstead. With an hour to go, Torrington Hall allowed us to get changed in their toilet. We were left with no alternative but to attend the wedding, not drink (from the free bar!), leave early and drive through the night returning home at 3.50am. We had been looking forward to this weekend for months and Hotels.com ruined it. Someone has my money for the booking but it’s obviously not Torrington Hall! I’d like it back please, with compensation.
Stayed 1 night in Sep 2021

8/10 Good

Andrew

Stayed 1 night in Jul 2021

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book
Well we didn't even get in! We were double-booked apparently. No answer from anyone at 5 pm and along with another couple we stood waiting for over 20 mins, rang the number on the door and left 3 messages. Then we returned at 9.15 pm to be told there was no room left so in the rain we had to get another room. Hotels.com had a 3 hour wait on the phone for help. And again this morning, no reply and a 2.5 hour wait. Don't book.
Stayed 1 night in Jun 2021

10/10 Excellent

Patricia, Dorset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room lovely building and staff very attentive
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and welcoming
We went as a family of three and the welcome was lovely with lots of tips where to get dinner and breakfast. The room was quiet, had an en-suite and a view out on to the cathedral. The hotel is right in the centre of town and bars, Cafés and shops only a few steps away.
Stayed 1 night in Jan 2020
Response from Sophie on 11 Jan 2020
Thank you for your kind review, we are glad you have enjoyed your stay.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find
Room was super, very boutique style - room had been heated for arrival and lovely friendly lady providing welcome service and check in
Stayed 1 night in Dec 2019
Response from Ben on 20 Dec 2019
Thank you for your wonderful review, we are glad you enjoyed your stay.

4/10 Poor

Darren

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice room , shame about everything else
Amazing nice room very clean and big, comfortable and warm. Poor reception and welcome, did not realise it was a shared bathroom that was very busy, road noise, all in all very overpriced.
Stayed 1 night in Oct 2019
Response from alison on 15 Oct 2019
Thank you for your review.

8/10 Good

Bronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position with car parking
We had a very good stay, and the hotel is in an excellent position to visit the town centre.
Stayed 1 night in Sep 2019
Response from alison on 15 Oct 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible room in a grand building, lovely service and fabulously comfortable.
Stayed 1 night in Oct 2019
Response from Alison on 15 Oct 2019
Thank you for your lovely review. It means a lot to us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spacious room. Gorgeous bathroom. The camp bed was a little bit small for our 10-yr-old daughter.
Stayed 1 night in Sep 2019
Response from Alison on 15 Oct 2019
Thank you for your review.