Deluxe Double Room
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Reviews of Kinnettles Hotel and Spa

5 out of 5
Kinnettles Hotel and Spa
127 North Street, St. Andrews, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 71 out of 107 reviews" "
Rating 8 - Good. 22 out of 107 reviews" "
Rating 6 - Okay. 12 out of 107 reviews" "
Rating 4 - Poor. 1 out of 107 reviews" "
Rating 2 - Terrible. 1 out of 107 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia J.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel. Friendly and helpful staff. Beautiful room,well appointed, spacious, new bathroom. Free parking steps away. Walkable to golf, shopping, Cathedral ruins and restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, street level a bit noisy bot not bad. Good breakfast.
Stayed 2 nights in Mar 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, room was spacious and clean and amenities were just what we needed. Perfect for visiting a friend at the university and central for shops, restaurants and all of the sights.
Stayed 1 night in Apr 2024
Response from Klaudia on 12 Apr 2024
Dear Yoko,thank you for taking the time to share your feedback. This is much appreciated and we are very glad you had a lovely stay with us. Looking forward to your next visit!

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
We loved the location…Bedroom was amazing…we only seen two members of staff in the hotel on our stay but they were great..we were very disappointed the restaurant wasn’t opened,we got told it closed in 2022 and didn’t ever open again…. But breakfast was very good..we would definitely give the hotel a 5* but there was no atmosphere in the hotel very quiet nobody using the bar area…so it felt more like a 5*apartment…
Stayed 1 night in Feb 2024
Response from Klaudia on 3 Mar 2024
Dear Robert,thank you for sharing your experience with us. We are glad you had a lovely time and looking forward to welcoming you again hopefully in the near future.Regards

10/10 Excellent

Valentina

Stayed 1 night in Feb 2024
Response from Klaudia on 2 Apr 2024
Thank you for sharing your feedback with us. Looking forward to welcome you again

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us a upgrade on arrival first class.This is our third stay great location no faults at all.
Stayed 2 nights in Feb 2024
Response from Klaudia on 3 Mar 2024
Dear Andrew,your feedback is much appreciated and we are pleased you enjoyed your stay with us. Hopefully see you again !Regards

2/10 Terrible

Rashid

Stayed 1 night in Jan 2024
Response from Klaudia on 3 Feb 2024
Dear Rashid.Thank you for taking the time to provide your feedback. We appreciate your input, and we're committed to improving our products/services. If you have specific concerns or suggestions, please feel free to share them with us so we can better understand and address any issues.Best regards

10/10 Excellent

Susan

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room keys open all rooms?!
Well located hotel with nice decor and lovely spa. We were shocked however to discover that all room key cards opened every room. We discovered this when a member of our party forgot her room name and accidentally opened someone else's. She checked and was able to open our room too. We raised it with a staff member who innocently confirmed that this was how room keys were programmed. I think it's completely unacceptable.
Stayed 1 night in Apr 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Last minute decision to stay at the hotel whilst on a trip travelling across Scotland. We arrived around 4pm and were met with friendly staff and were promptly shown to our room. the whole hotel was beatufully deocroated and the room was super comfortable. Couple of maintenance issues such as door handle to the room coming away from the door and toiletries basket within the shower cubicle was not fully secured with the rawl plugs coming out of the wall. there was also no kettle in the room but should have been, did not ask for one as we did not want to use it for the short stay I am sure with how the rest of the service was this would have been rectified quickly had we contacted reception. No food that night in the restauraunt due to the chef being sick however staff were so apologetic and more than willing to help with recommendations and booking other locations. Room had individual toiletries and soap bar for hand washing meaning a lot of plastic waste, would have been better to have large bottles that can be refilled and liquid had soap to save wastage
Stayed 1 night in Sep 2021
Response from Klaudia on 29 Sept 2021
Dear Lee, thank you for staying with us and taking the time to share your feedback! Your comments are very important for us and I have passed them onto our team, so we can have a look into the issues you experienced during your stay. Despite couple of little problems, I am very glad you did enjoy your stay with us and that our staff made sure you felt very welcome. I hope to welcome you in our hotel very soon. Thank you again and looking forward to your next visit!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, comfortable, convenient
Beautiful hotel. Friendly, helpful staff. Convenient location. Tip for Americans: When booking in these classic hotels, ask if they have air conditioning and an elevator. This hotel does not have either which wasn’t an issue for us but might have been a different time of the year.
Stayed 1 night in Sep 2021
Response from Klaudia on 21 Sept 2021
Dear Kimberly, thank you for staying with us and taking the time to leave your feedback. This is much appreciated and we are very happy you did enjoy your stay at Kinnettles Hotel. We hope you will visit us again and we are looking forward to it! Kind regards.

10/10 Excellent

Diane

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refurbished and stylish rooms. Customer service was excellent. Freshly prepared breakfast. Spa facilities an extra treat. Would stay again.
Stayed 2 nights in Sep 2021
Response from Klaudia on 18 Sept 2021
Dear Diane, thank you for staying with us and taking the time to share your feedback! This is much appreciated. We are very happy you did enjoy your stay and looking forward to your next visit. Kind regards.

6/10 Okay

amy

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was lovely, however it was very noisy as it faced onto a busy street.
Stayed 2 nights in Sep 2021
Response from Klaudia on 16 Sept 2021
Dear Guest, thank you for staying with us and taking the time to leave your feedback. We are sorry to hear that you did not sleep well, however our hotel is situated in the heart of St Andrews, in the city centre so there is very little we can do about this, unfortunately. Before your next visit please contact us and we can allocate quieter room at the back of the hotel if you wish. Thanks again and looking forward to your next visit.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We may be out of touch with prices but thot it was a bit expensive for the quality and choice of bfast Front steps are dangerous and I scraped my brand new shoes on the rough edge before going to a wedding Otherwise happy
Stayed 1 night in Aug 2021
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to review your stay! We hope to welcome you again soon.

6/10 Okay

Jani

Disliked: Cleanliness, room comfort
Way below par!
All very pretty, but lacked functionality. Lovely fancy coffee making machine- that did not work. Not cleaned to the standard that I would expect for the price paid ( dust on coffee table and bathroom floor). Breakfast was disappointing as the bacon was dried out to the point that I could not cut it and the scrambled eggs had not been cooked enough. Despite both my partner and I both leaving the same thing on our plates, we were not asked at that point or at any other time whilst we were eating if everything was ok.
Stayed 1 night in Aug 2021
Response from Klaudia on 8 Sept 2021
Dear Jani, thank you for staying with us and sharing your feedback. We are sorry to hear that we did not meet your expectations. This has been now passed onto our management team and will be reviewed. However I hope you will give us and opportunity to serve you again in the future and prove this is not our usual standard. Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Great location and nice staff. WiFi was very poor, although the hotel said this was being fixed. Be wary to the seagulls - they are very loud. If you need to open the window to keep the room cool (no air conditioning) then this can be quite annoying!
Stayed 4 nights in Aug 2021
Response from Klaudia on 8 Sept 2021
Dear guest, thank you for staying with us and taking the time to review your stay. We are sorry that wifi was poor - this has been fixed now. Thanks again Kind regards

8/10 Good

Alison

Stayed 1 night in Aug 2021
Response from Klaudia on 16 Sept 2021
Dear Alison, thank you for staying with us and taking the time to rate your stay Looking forward to your next visit!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2021
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness
The room and bathroom had just been refurbished It was beautifully decorated, quiet and spacious. It was directly across the road from the main hotel The staff, food and hotel excellent The only thing that surprised me were the dining facilities - a tiny bar and a dining room off reception-not a problem but expected a separate more formal bigger room
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Nothing the hotel could control but the seagulls screeched and squawked al night long. 😬
Stayed 2 nights in Jul 2021
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to review your stay! We hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Yeah enjoyed but was told two days after booked spa was closed, also Expedia was &100 more expensive than hotel as they gave me receipts with price on it
Stayed 2 nights in Jun 2021
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to review your stay! We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful decor and relaxed atmosphere. Small central hotel but luxurious feel.
Stayed 1 night in Oct 2020
Response from Hotel Manager on 24 Nov 2020
Thank you for the nice review !

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

6/10 Okay

John M

Liked: Staff & service
Disillusioned!! Poor value for the room prices.
Our first trip away after months of lockdown was a bit of a disappointment to say the least! At no point in any advertising does this hotel say that breakfast is delivered to your room in a cardboard box. A totally unappetising, unappealing and unhealthy ‘breakfast’ arrived at the bedroom door at 07:30, which we were expected to eat on our bed due to the cramped interior of our ‘superior deluxe’ room!! The poor breakfast choice of chocolate muffins, croissants and biscuits/cheese improved slightly on our second morning when fresh fruit replaced the high fat, high carb contents of the previous day. Also beware that bottled water is not complimentary, which is astonishing for a ‘5 star’ Hotel!! The staff however are lovely and very helpful. Special thanks to Rab and Monica. Michael the Hotel Manager did his best to make our stay pleasant, but considering the high price of a stay in this establishment they need to up the game with their poor hospitality!!!!
The most unhealthy breakfast ever!
No eggs benedict or bacon in this box!!
A 5 star hotel breakfast - I think not!
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very relaxing trip, comfortable room, breakfast was fab, dined in the Haar restuarant and was very impressed
Stayed 1 night in Mar 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

10/10 Excellent

Lynnette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator
Stayed 6 nights in Feb 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
💚St Andrews
Beautiful, comfortable, clean, and well positioned in St Andrews. Breakfast is superb!
Stayed 4 nights in Feb 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent stay!
The hotel was fabulous! There was great attention to detail in the room - from underfloor heating & heated towel rail in the bathroom to everything needed (including both kettle & Nespresso machine) in the bedroom. Staff was incredibly friendly & helpful. We enjoyed it tremendously!
Stayed 1 night in Feb 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time. We ate in the restaurant Haar and the tasting menu was fantastic. Central location, limited view, attentive staff
Stayed 1 night in Feb 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Klaudia on 8 Sept 2021
Thank you for staying with us and taking the time to rate your stay! We hope to welcome you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
1st time stayed here after previously stays at The Rufflets & The Fairmont. Wasn't impressed by the small check-in area which is also part of the Haar restaurant area, for being a 5star hotel was very surprised by this set-up. Check-in was fine but after our overnight stay, our opinion is it isn't a 5star establishment. Hotel room w
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, friendliness and knowledge of staff, amenities etc
Stayed 2 nights in Jan 2020

10/10 Excellent

D, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently refurbished (high standard), centrally located, helpful staff
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
Not a 5 star property, at best a good 3 star. Breakfast had to be finished by 9.00am - in a holiday destination!( yes finished- the staff needed to go home!) No turn down service either night - just never happened, therefore no water for the room etc.although it clearly states there is a turn down service. Breakfast buffet poor quality and very light on choice. Hot food ‘awful’- Starbucks or Costa would have been better. In summary: don’t go. Management- hang your head in shame.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kinnettles is situated in a location that you can walk all over St. Andrews. There was a nice complimentary breakfast included in our stay. I had eggs Benedict and my partner had a Scottish breakfast. The meals were tasty and filling. We used the hot tub and the sauna that were free to use in the spa area. We would have liked to go to the spa but the spa was closed when we were there. The spa was also very difficult to get in contact with prior to our arrival. The rooms had nice large rainfall showers, housecoat and slippers in the room. We would recommend people to stay here. Check out the irish pub at the neighbor hotel! We also found free parking in a parking lot right near the hotel
Stayed 1 night in Oct 2019

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent . Some noise does come from people standing outside the pub that is directly next door . Otherwise everything else was perfect !
Stayed 1 night in Oct 2019

10/10 Excellent

Raddo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are modern and big, fantastic location, awesome staff. We had the best time and cannot recommend enough.
Stayed 1 night in Oct 2019