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Reviews of Macdonald Alveston Manor Hotel & Spa

4 out of 5
Macdonald Alveston Manor Hotel & Spa
Clopton Bridge, Stratford-upon-Avon, England

Reviews

8.0

Very good

Rating 10 - Excellent. 345 out of 1001 reviews" "
Rating 8 - Good. 378 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gregory, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities
While the manor house is picturesque and beautiful with the charm you would expect, the pictures are deceiving. This property is situated immediately adjacent to a main thoroughfare. Additionally the rooms are not in the manor house. The rooms are set apart in different building which are much more similar to a traditional hotel and are of quality equal to a Hampton Inn.
Stayed 2 nights in May 2024

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning customers. Have stayed on many experience and obviously thoroughly enjoy it.
Stayed 1 night in May 2024
Response from Sam on 15 May 2024
Thank you for taking the time to leave us a review on Expedia - we are so pleased to see that you enjoyed your stay with us and we look forward to seeing you both again in the future.Kind Regards, The Alveston Manor Team

6/10 Okay

Paul

Air conditioning was weak and so the room was too hot!
Stayed 1 night in May 2024
Response from Sam on 15 May 2024
We are sorry to see that not all elements of your stay with us were satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and a friend stayed here for the night for my 40th birthday. We were greeted by Amelia who was fantastic, very friendly and accommodating. Our stay was lovely the location perfect and generally the staff were great. There was a very abrupt gentleman at front office in the morning but everyone else including the house keeping ladies were great. We had a treatment there and this was great too :) thank you
Stayed 1 night in May 2024
Response from Sam on 10 May 2024
Thank you for taking the time to leave us a review on Expedia - thank you for your lovely comments in relation to Amelia and the Housekeeping Team - we will ensure to feed this back. We hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 1 night in May 2024
Response from Sam on 7 May 2024
Thank you for taking the time to leave us a review on Expedia - we are so pleased to see that you enjoyed your stay with us and had a lovely stay. We hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Amy

Lovely staff
Stayed 1 night in Apr 2024
Response from Sam on 4 May 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and thank you for your comment in relation to our staff. We hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. I book for our management team whenever they travel from France.
Stayed 1 night in Apr 2024
Response from Sam on 23 Apr 2024
Thank you for taking the time to leave us a review on Expedia.com - we are so pleased to see that you and your management team enjoy staying with us.Kind Regards, The Alveston Manor Team

10/10 Excellent

charlotte

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a long weekend and had the best stay. We took our 2 year old and our miniature poodle. The hotel was really accommodating for both of them. It’s a great location, walkable to all the attractions and easy to park up. The hotel is very clean but the rooms are a little dated.
Response from Operations Manager on 16 Apr 2024
Dear CharlotteThank you for writing a review of your stay with us.Its lovely to hear you had a nice time and found our hotel clean. We are in a progress in updating rooms and other Public areas. We will look forward to welcome you back soon.Kind Regards

6/10 Okay

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
My overall rating would have been Higher if I had been in a different room. There was a noisy humming sound that went all night and it made it difficult to sleep. I also couldn’t open my window and get fresh air as smokers would stand near it and the smoke came straight into my room. The staff could be a little friendlier. However the young Man on reception who checked me in was lovely.
Stayed 2 nights in Apr 2024
Response from Sam on 14 Apr 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we have passed on your comment to the Maintenace Team to investigae further. Thank you for your kind comment in relation to Alin - we will ensure this is fed back to him. Kind Regards, The Alveston Manor Team

2/10 Terrible

Matt

Stayed 1 night in Apr 2024
Response from Sam on 4 May 2024
We are sorry to see that your stay with us wasn't satisfactory - if you could please contact the hotel directly so that we may address any issues that you had so that we can feedback to the relevant departments. Kind Regards, The Alveston Manor Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff excellent
Stayed 1 night in Mar 2024
Response from Sam on 6 Apr 2024
Thank you for taking the time to leave us a review on Expedia - we are really pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to theatres etc. Good large pool. Room decor getting a bit tired and tatty now
Stayed 1 night in Mar 2024
Response from Supra on 25 Mar 2024
Dear SimonThank you very much for your review of your recent stay at our hotel.We have already implemented upgrades to the property which includes painting the rooms, putting in carpet in the rooms & communal areas, changing room amenities and many more.We look forward to welcoming you back very soon.Kind Regards

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
The hotel is rather dated and needs a but of investment, i have stayed in many historic hotels which are great but this seems to be stuck inbetween the 2 and for me doesn't work. The staff were all amazing and breakfast was very nice but the decor and rooms left a lot to the imagination. Also had issues with the computers to register the car and the shower gel and shampoo bottles were empty in the bathroom
Stayed 1 night in Mar 2024
Response from Sam on 20 Mar 2024
We are sorry to see that your stay with us wasn't satisfactory - we are in the process of carrying out an internal refurbishment programme and we thank you for your patience at this time. Thank you for your comments in relation to our staff and we will ensure that your comments are fed back. Kind Regards, The Alveston Manor Team

2/10 Terrible

Alpa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on 6 Apr 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and if you would like to elaborate, please contact us at the hotel and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

6/10 Okay

Douglas

Stayed 3 nights in Mar 2024
Response from Sam on 20 Mar 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken serioulsy anf if you would like to make any comments in relation to your stay, please let us know and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chandru on 16 Mar 2024
Dear Peter,Thank you for your rating.We look forward to your next visit.Best WishesChandru

6/10 Okay

andy

Travelled with group
Disliked: Amenities, property conditions & facilities
There is nothing unique or special about this Hotel. It is expensive and overrated and the rooms are very average and need updating, as does the hotel.
Stayed 1 night in Mar 2024
Response from Sam on 16 Mar 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we would like to assure you that your comments will be fed back to the relevant departments to act upon accordingly. Kind Regards, The Alveston Manor Team

6/10 Okay

Geraldine

Liked: Amenities
How expensive the food & drinks were. Had to ask for the heating being put on in the room .The room was cold. Having to pay for the car-park daily is very bad But worse being asked to pay for the carpark on leaving ,I hadn't used the car park .Also being asked to pay for Continental breakfast that i hadnt had. The receptionist saying infront of other people in reception , that she'd got written down that id had tea & refused to pay for it. Obviously she had been misinformed, but it was no excuse for the rude way she spoke to me. The fact was it was my friend who ordered the tea ( she was under a different room number to me ) When the waitress informed us that we would be charged for breakfast we told her to cancel it, that we wasnt paying £18 for two cups of tea . The tea was never brought to the table. Apart from the recepton staff on leaving , the rest of the staff were really nice & polite. I doubt i would stay in a Macdonald hotel again.
Stayed 2 nights in Mar 2024
Response from Sam on 11 Mar 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Andrew, Congresbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely, full of character, warm & spacious, and easy to negotiate. Great location within Stratford upon Avon, though the car park seemed stretched.
Stayed 1 night in Mar 2024
Response from Sam on 3 Mar 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Nice stay
Very nice hotel with great location. My only real criticism was that the room looked a bit tired and could do with updating
Stayed 2 nights in Feb 2024
Response from Sam on 24 Feb 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom fixtures needed attention.
Stayed 1 night in Feb 2024
Response from Sam on 24 Feb 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Elcin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sam on 19 Feb 2024
Thank you for taking the time to leave us a review on Hotels.com - we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

6/10 Okay

Sarah-Jane

Travelled with family
Disliked: Cleanliness, property conditions & facilities
In poor shape and not worth the price considering the options near by.
Stayed 1 night in Feb 2024
Response from Sam on 19 Feb 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable stay
Really comfortable stay, comfy bed great pillows. Lovely buffet breakfast, would happily stay next time we visit the RSC.
Stayed 1 night in Feb 2024
Response from Sam on 18 Feb 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Paula

Stayed 1 night in Feb 2024
Response from Sam on 18 Feb 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

6/10 Okay

Verified traveller

Liked: Staff & service
Nice hotel, great location.
Lovely hotel, loved the main building which is very beautifully preserved to the Tudor period. We stayed in a standard double in the newer extension which was very tired, could have done with a make over but was very clean. The location of the hotel was perfect just a 10 minute stroll from the town centre.
Stayed 2 nights in Feb 2024
Response from Sam on 18 Feb 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that during your visit our staff looked after you. We thank you for your patience at this present time with regards to the decor and we are in the process of carrying out an internal refurbishment programme. We do hope that you come back again to visit us soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Kaye

Stayed 1 night in Feb 2024
Response from Sam on 18 Feb 2024
Thank you for taking the time to leave us a review on Hotels.com - we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

6/10 Okay

Debbie

Stayed 1 night in Feb 2024
Response from Sam on 11 Feb 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

4/10 Poor

Julia

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Cold Uninviting Room
This was our third stay at this hotel but we wont be visiting again. We booked in at 1pm but understandably the room wasn't ready so we just registered our car registration and went into the town..all fine..We returned at 5pm to a freezing cold room..no heating on or working ..It was early February so some heating was needed. We turned the radiator on and all it seemed to do was make a noise ! I actually videoed how noisy it was !! Even the towel heater in the bathroom wasn't on... Reception told us to run the water in the bathroom and the towel rail would come on!! It didn't ..which was no suprise. Had a word with the manager and she basically said they had to keep the energy bills down as we noticed even in the corridors it were cold.. Swimming pool area nice ..so we had a swim and shower in the spa as the bathroom was too cold in the morning.. On a positive note..Bed was huge and comfy.
Stayed 1 night in Feb 2024
Response from Sam on 11 Feb 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very convenient.
Stayed 3 nights in Feb 2024
Response from Sam on 11 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

4/10 Poor

L

Travelled with partner
Liked: Cleanliness
I got charged £7 to park but was only informed of the charge the night before our stay, and not when I booked. The swimming pool was far too cold. There was a surcharge of £5 for scrambled egg and smoked salmon and eggs Benedict, which is ridiculous!
Stayed 1 night in Feb 2024
Response from Sam on 11 Feb 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

4/10 Poor

Anita

Stayed 1 night in Feb 2024
Response from Sam on 11 Feb 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Ian

Stayed 1 night in Feb 2024
Response from Sam on 11 Feb 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Elaine

Stayed 1 night in Feb 2024
Response from Sam on 11 Feb 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for RSC theatres
Perfect base for RSC theatres - nice walk across the river and you are there. Only downside was felt a little rushed at breakfast.
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. We have passed on your comment regarding breakfast to the Food and Beverage Manager for her to address with hewr staff. Kind Regards, The Alveston Manor Team

8/10 Good

Giles

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
LIKES: 1: We stayed on the top floor of the Coach House [the Hayloft]. The room was delightful: large, quiet, oak-beamed, clean, with a huge super-King double. 2: Reception was quick and friendly, and the Bar was quiet and comfortable 3: Breakfast was comprhensive; the eggs were done "just right". 4: The swimming pool and sauna were large and well-equipped. Right temperature; not too muc chlorine 5: The disposable slippers were a nice touch DISLIKES 1: No tea-making facilities in the room 2: Shower controls were incomprehensible, and didn't produce warm water 3: Carpets in public spaces were dull and tired 4: Many breakfast options were charged a supplement, on top of an already 'stiff' base price. 5: The dressing gowns provided were far too small. They didn't even cover my girlfriend,who is normal size 6: Parking was expensive, and far from the room. There were spaces close by, which we weren't told about OVERALL A four-star hote, that could - given the generally friendly and helpful staff - reach five star standards . . . . . . . were it not for the dead hand of MacDonald Hotels overall management
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Tea and coffee making facilities are available in all bedrooms and are tucked away in the cupboard underneath the television in order to give guests more surface space. The other comments made have been passed on to the relevant departments to address as necessary and we do apologise. Kind Regards, The Alveston Manor Team

10/10 Excellent

Jude

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old building in beautiful grounds but in a totally convenient position for Stratford Upon Avon town. The staff were welcoming from the moment I arrived.
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and our staff looked after you. We hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Jude

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice lovely hotel with good spa and gym
Stayed 2 nights in Jan 2024
Response from Sam on 28 Jan 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

4/10 Poor

E

Stayed 1 night in Jan 2024
Response from Sam on 28 Jan 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

4/10 Poor

Alister

Stayed 1 night in Jan 2024
Response from Sam on 14 Jan 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 Excellent

Michele

Stayed 2 nights in Jan 2024
Response from Sam on 2 Feb 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Sam on 14 Jan 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Owen

Stayed 1 night in Jan 2024
Response from Sam on 14 Jan 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Lesley

Travelled with family
Liked: Amenities
Lovely property close to town centre.
Stayed 1 night in Dec 2023
Response from Sam on 29 Dec 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 Excellent

Zoe

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam on 12 Dec 2023
Thank you for taking the time to leave us a review on Expedia - we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location.
We were in a lovely room James Bond + 1. Stunning room, unique sloping floors, separate sitting room, TV's in bedroom and lounge, great Elemis bathroom products. Only real downside, the bedroom is right above the hotel lounge. Last night really loud group were heard through the floor and believe me we could hear every word. Just feel some soundproofing or signage asking for quiet after a certain time would help. But it us a great hotel with great staff and superb location for the Christmas Market, about 5/10 minute walk dependent on your speed. Highly recommended.
Stayed 1 night in Dec 2023
Response from Sam on 12 Dec 2023
We are sorry to see that your stay with us wasn't totallysatisfactory - any feedback we receive is always taken seriously and we are sorry that you were disturbed during your stay with us. We do hope that we can welcome you back in the future. Kind Regards, The Alveston Manor Team

10/10 Excellent

Vivienne

Stayed 2 nights in Dec 2023
Response from Sam on 12 Dec 2023
Thank you for taking the time to leave us a review on Hotels.com - we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

2/10 Terrible

Alexander

Stayed 2 nights in Dec 2023
Response from Sam on 12 Dec 2023
We are sorry to see that your stay with us wasn't satisfactory - if you could please contact the hotel directly so that we may address any issues that you had so that we can feedback to the relevant departments. Kind Regards, The Alveston Manor Team