Best Western hotels in Sunderland, Newcastle-upon-Tyne

"Nice hotel but the room, and particularly the bathroom, are clynical and sparcely decorated. The room was spacious and comfortable but didn't feel warm and homely like a hotel room should. Staff were pleasant and food in restraunt was good though."

"The hotel itself was very nice, just woke early to the building work at the back of hotel"

"Will be our go to place to stay when we visit Newcastle from now on "

"Nice hotel and staff were really helpful."

"Nice clean warm room, was a little bit of noise which was to be expected in the centre , it didn’t disturb us. Breakfast was nice and served tea/coffee at the table which was nice"

"The hotel is fab - check in was great - brilliant guy in the desk at 6pm last night. Same checkout wasn’t the same - same guy in but his younger colleague dealt with us - rude- didn’t look me in the eye once- carried on doing what he was doing on the computer. Very unhelpful re car park situation- as was the female I spoke to on Thursday night about where to park and discounts. Never told you had to pre book in Q park to qualify for discount. Nothing re such in entrance to car park which welcomes guests from the Maldron- only fund out no discounts when checking out and then a big sign in the Q park pay machine!! Please be more informative and helpful to your guests! "

"Staff so friendly. Breakfast was top class."

"Whenever i'm in the NE i stay here as its levly hotel"

"Amazing great staff very clean "