Best Western hotels in Sunderland, Newcastle-upon-Tyne

"Bathroom could do with a touch of paint as there was a damaged part on the wall. It had been touched up, but not fully. The hotel info on the TLV didn’t work either. However, the desk staff were friendly and really helpful. I would stay here again but a bit more attention to detail would make a big difference."

"Even though I turned off air conditioning room got very hot so disturbed nights sleep but everything else I cannot fault. Reception, bar staff all excellent."

"Great location and nice room."

"Sharon in housekeeping is the most amazing lady - a credit to any business. Shawnee on reception was also fantastic and really helpful. "

"Staff very friendly especially the breakfast staff. Excellent selection and beautiful food. Room was lovely although a bit dated but still very comfortable and spacious for the price and Location. Our second stay here and will definitely be back again. "

"Dakota hotels sre our stay of choice. Intimate, cosy with high standards in service. Wish you were dog friendly!"

"Clean, bright, spacious, quiet but near the buzz, not full of clientele looking very pleased with themselves, funky but not in your face funky. Great staff. "

"As I pulled into the car park it dawned on me that I had stayed there before but it had been a Premier Inn back then. I am not sure why it was no longer part of that chain but it hadn't really changed. It was the same as it used to be. It was clean and tidy and the staff were incredibly friendly and helpful. One word of warning: On their website they say they are in walking distance of the city centre amenities such as the Emporium Theatre (which is why we were there). We used Google maps to plan our walk and when it suggested it would take 50 mins we decided that was a little too much of a stroll to the theatre and back. Other than that this is a very good, value for money, hotel with lovely staff."

"The comments made after the stay on the 26th are relevant to this stay on the 27th."