Susworth Hotels

"Clean room, friendly staff great breakfast "

"Frech clean room - immaculate bathroom. Ideal for what we needed - a base for the night. Very reasonable price - free parking. Rapid EV chargers next door. Free breakfast was a bonus. Lovely friendly helpful staff. Thank you"

"Terrible check in experience. The hotel said they didn’t have my hotel.com booking (I had booked around 4 hours earlier). Receptionist was very unfriendly and extremely unhelpful. The lady at reception didn’t offer any advice other than to buy a new room and left me sat in reception for an hour whilst I tried to contact hotels.com on the phone, she didn’t offer me even the glint of a smile, a glass of water, an apology, nothing, instead she treated me like I was trying to steal a free nights stay even though I had a confirmation email with all details on. Terrible customer service experience. I booked this hotel specifically because it had a gym which I didn’t get to use as it had closed by the time I got to my room. A smile and a “don’t worry we’ll help sort it” would have gone a very long way. Lacking some very basic customer service skills. "

"Always stop at this place if working in the area"

"Clean room. The entrance door needs oil. My room was close, and it was a bit of a nuisance squeaking until everyone went to sleep."

"Nice place to stop for the night"

"The reception and bar area are quite nice, but the bathrooms are very tired and need work on them "

"The staff and food could not have been better but our Classic double room left a lot to be desired!! The bathroom was very poor and the extractor sounded like a tractor, therefore you couldn't put the light on in the bathroom during the night if you needed the toilet ( had to use the torch on our phones). Also as the toilet was under the eaves and my husband is six foot tall, he found using it awkward!! The towels were lovely n clean but the shower cubicle was not. We would go back but not in a classic double room."

"Plenty of parking. All facilities were available (pool, spa golf etc) at an extra cost but I didn't use. Room looked out on to a brick wall and outdoor plumbing, but I assume this is because I didn't book directly with the hotel. Grounds were immaculate but not visible from our room. Didn't have breakfast so cannot comment but it smelled good!"