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Reviews of Best Western George Hotel

3 out of 5
Best Western George Hotel
Station Street Norfolk, Swaffham, England

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 208 reviews" "
Rating 8 - Good. 98 out of 208 reviews" "
Rating 6 - Okay. 39 out of 208 reviews" "
Rating 4 - Poor. 11 out of 208 reviews" "
Rating 2 - Terrible. 6 out of 208 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
The George Hotel is a lovely old building with helpful staff and I enjoyed my stay here. Full marks for providing a locked room to store bicycles in; slightly fewer marks for also hosting a large wedding party, though it's good to see business coming their way. I was surprised to find on my departure that I had already paid for my stay; apparently that was done on booking in, but without telling me or giving me a receipt. I'm quite happy with paying at that point, but it would have been good to know.
Stayed 1 night in May 2024

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady behind reception was very polite and considerate however the lady in charge at the the bar and dinner was extremely rude and abrasive. No drinking water is supplied by the hotel. The site is run down and needs a good uplift, carpets have not been cleaned in years, wooden floor boards seem like they could fail at any time and staircases handrails could fail at any time. I could go on and on. I’d never recommend this hotel to anyone!
Stayed 1 night in May 2024

8/10 Good

Simon, Dumfries

Business traveller
Liked: Cleanliness, staff & service, amenities
Very friendly welcome, tired room, basic & clean. Very good food at dinner & breakfast, good sleep, poor shower. All staff were very friendly & helpful.
Stayed 1 night in Jan 2024

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Hotel room was poor. Bed was hard and the pillows were cheap with no support for sleeping. Shower with very low water pressure. The shower stand which was attached to wall fell off. Mould was around shower tray. Also no toilet brush. We could not sleep in room not just because of the bed. It was far to hot in room and couldn't turn the radiator down. Managed to force window open but the view was where they washed linen. Also staff were standing next to outside window smoking so obviously the smell of cigarettes came into our room. Will not be recommending thus hotel to our friends. Hotel manager did however not charge us for the night we were there. Staff very hardworking and helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Janet

Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Duncan

Stayed 1 night in Oct 2023

10/10 Excellent

Geoffrey

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
staff ere very accommodating and helpful. Bathroom was very small.
Stayed 1 night in Oct 2023

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

MRS J L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service from the staff was excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely welcoming staff. Nice food. Clean room. Plenty of parking. Middle of town, but quiet
Stayed 2 nights in Sep 2023

6/10 Okay

Nicola

Stayed 1 night in Sep 2023

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Booked in for 1 night after a day out in Thetford. First impression wasn’t great as car park sign was pointing the opposite direction so had no idea where car park was. I was then having to park up the road in public car park. Hotel is nice and staff very friendly. My issue came when I went into the room. It was so hot. I opened the window which looked onto the road junction and this cooled it slightly. However trying to sleep in a hot room next to a road junction isn’t great. I didn’t have the best nights sleep
Stayed 1 night in Sep 2023

8/10 Good

Malcolm

Stayed 2 nights in Sep 2023

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a night or two
Nice staff and good value.
Stayed 1 night in Sep 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Sep 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Nicky

Stayed 1 night in Sep 2023

10/10 Excellent

I R

Stayed 1 night in Sep 2023

8/10 Good

John Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not the greatest hotel we've ever been in but by no means the worst either. Small hints of damp on the walls in our room (top floor) and the wardrobe wasn't the best, but fine apart from that. Staff at breakfast seemingly not always aware of who had ordered their cooked options.
Stayed 2 nights in Aug 2023

10/10 Excellent

JULIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was OK for an overnight stay as we needed somewhere close to Sandringham for a concert. Good FREE parking. Very nice breakfast with lots of choice.
Stayed 1 night in Aug 2023

6/10 Okay

Mrs sarah

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel itself is in need of a refurb. But for 1 night away it was acceptable. There was black mould around the bath and the shower head was clogged up with limescale. The room itself needed redecorating and a new bathroom. The bed was nice and big but rock hard so we hardly slept. It was like trying to sleep on the floor. We both had to have painkillers in the morning due to the discomfort. I did point all this out to reception on check out. On the plus side the breakfast was good.
Stayed 1 night in Aug 2023

10/10 Excellent

james

Travelled with family
The hotel was absolutely amazing everything was great
Stayed 2 nights in Jul 2023

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness
The hotel was fine, not impressed when the breakfast, juice always needed refilling, having to make your own toast.
Stayed 3 nights in Jul 2023

8/10 Good

Rosemary

Stayed 1 night in Jul 2023

8/10 Good

ELIZABETH

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
PARKING ON SITE VERY CONVIENIENT
Stayed 1 night in Jun 2023

8/10 Good

Jane

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just about to rebook!
A very comfortable stay with great food and a wide selection of ales, easy parking and access to EV charge points in near by car park.
Stayed 2 nights in Dec 2022

8/10 Good

Penny

Liked: Cleanliness, staff & service, amenities
Good place to stay near to my relatives who I was visiting, lovely central place, with lots to see & do
Stayed 3 nights in May 2023
Response from Sue on 14 May 2023
Thank you so much for your positive feed back most welcome.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
The service in the restaurant wasn't great, for dinner or breakfast! I had a bath and when I emptied it, it all came up the shower and it smelt bad. The overall smell in the bathroom wasnt good either.
Stayed 1 night in Apr 2023

10/10 Excellent

LYNDA

Stayed 1 night in Apr 2023

10/10 Excellent

Jacci

Stayed 2 nights in Apr 2023

8/10 Good

Tommy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Paul

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stay
Hotel in good location with plenty of parking
Stayed 1 night in Oct 2022

8/10 Good

siobhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Julie

Stayed 1 night in Sep 2022

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One nighter
Nice and clean. Shower took a while to get warm and rooms were quite warm. Was ok for a one night stay
Stayed 1 night in Sep 2022

6/10 Okay

GERALDINE

Travelled with family
Liked: Cleanliness, staff & service
Clean, and friendly staff. Expensive for a property that needs a desperate update. Bathrooms awful, threadbare carpets in main areas
Stayed 1 night in Aug 2022

10/10 Excellent

Lincoln

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2022

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

R

Business traveller
Disliked: Property conditions & facilities
Tired hotel
Carpets were worn down to the treads on the stairs, bathrooms out of the 1970s, decor and fitting all need renewing. Staff were friendly and helpful. I expected better from a Best Western hotel.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Attractive on the outside
This hotel was adequate for our needs, but goes into the category of "tired". It is a traditional inn-style property with a comparatively modern extension attached to the rear. The rooms and bathrooms serve their purpose, but are unappealing and rather shabby.
Stayed 2 nights in Jun 2022

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy of Bognor
This Hotel is made by its staff. Rooms a little tired, but spotlessly clean and wonderfully friendly staff.
Stayed 2 nights in Jun 2022

2/10 Terrible

Shabnam

Stayed 1 night in Jun 2022

10/10 Excellent

Nora

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022