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Reviews of Purbeck House Hotel

3 out of 5
Purbeck House Hotel
91 High Street, Swanage, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 126 out of 237 reviews" "
Rating 8 - Good. 88 out of 237 reviews" "
Rating 6 - Okay. 20 out of 237 reviews" "
Rating 4 - Poor. 3 out of 237 reviews" "
Rating 2 - Terrible. 0 out of 237 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lottie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in swanage. The staff were lovely, and the location was perfect. Would highly recommend if looking for a place to stay in the area.
Stayed 1 night in May 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, exactly what you'd expect from an older building in a high street. The room was ready, check-in was so easy it was done and I knew where the room was and where to find breakfast in less than two minutes. I even knew when the bar closed. Why can't all hotels be like this? The room was warm and comfortable with plenty of tea and coffee stuff. Easy car parking, and do hang around to watch the squirrels in the trees in the gardens. Breakfast was excellent. A good stay - I'd stay there again. Recommended
Stayed 1 night in Apr 2024

10/10 Excellent

cynthia elethia

Stayed 1 night in Apr 2024

8/10 Good

PAUL ROBERT

Lovely stay and all staff were so helpful
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed overnight but would go back.
Stayed 1 night in Mar 2024

10/10 Excellent

Nina

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Angharad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and spacious
Comfortable, spacious and above all, clean hotel room with lots of furniture for storage. We enjoyed our stay with you immensely and found the staff approachable and friendly when we stayed this week for an out of season active long weekend.
Stayed 3 nights in Jan 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Hotel
The hotel is beautifully situated with well kept grounds in the centre of the town. We had a warm welcome. I can thoroughly recommend this hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a great character building in a great position in Swanage my wife and I had a lovely stay for three nights over the New Year with a very comfortable and warm room. the breakfast was a very filling and well cooked. All the staff are extremely friendly and helpful and made our stay a delightful experience. We have stayed at this hotel a few times in the past few years and it always meets our requirements and expectations.
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Stayed 2 nights in Dec 2023

10/10 Excellent

Gillian Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it was situated in the middle of Swanage, and therefore handy to walk to restaurants and explore the the town, it was quiet. Stayed in the annex where the room was large and very comfortable
Stayed 2 nights in Nov 2023

8/10 Good

Oliver

Decent hotel. Accommodating staff. Good breakfast
Stayed 1 night in Nov 2023

6/10 Okay

V

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to town centre, railway station and beach. Staff were very helpful and friendly. The grounds were very nice and well kept. The rooms was clean and comfortable. Excellent car parking available. Not very enthusiastic about the continental breakfast on my second morning, but I guess thats just a personal thing.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent breakfast. Staff very friendly. Areas of consideration. Would be good if the hotel provided food in the evening. We could have done with a couple of glasses in our room, and a box of tissues. However the overall experience exceeded expectations! would definitely return
Stayed 2 nights in Oct 2023

4/10 Poor

Chris

Disliked: Property conditions & facilities
Property on the whole was good. There were so many choices for breakfast- it all looked delicious We both had the full English breakfast - it looked realy delicious - unfortunately when we received it , it was stone cold. Very disappointing.
Stayed 1 night in Oct 2023

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location but took some finding due to the main entrance to the car park having been dug up. Building needs some TLC and bathroom needs upgrading. Breakfast was a lukewarm selection, and the juices tasted of fizzy water having been added, not very appealing. The tub of Special K was just a tub of dust and crushed cereal. Needs more attention and it could be a lovely venue.
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near to the pier and beach. Staff at hotel very .
Stayed 2 nights in Oct 2023

6/10 Okay

Martin

Disliked: Property conditions & facilities
I want this to be balanced and not moany, so let’s start with the positives: - hotel in a great central location and very convenient for both the town and the station - staff were pleasant and helpful, apart from the below - rooms are borderline dated, but ok. Shower great! - breakfast was good Now not so good On arrival I was told that breakfast was not included and would be £15 per adult and £10 per child which surprised me a bit as I could remember a picture of breakfast on the bookings and this influenced my decision as the room wasn’t cheap When I checked this, the booking clearly said breakfast was included so I went back to reception in the morning - to be told that breakfast was never included, but the receptionist conceded that we could go for breakfast and they’d look into it - despite me showing the email confirmation. In the restaurant I had the same challenge from a member of staff quite loudly in front of everyone else. Then again by the owner, again in front of everyone and said I understand you have a problem, to which I said not really, only to be told that everyone pays for breakfast and the manager would want to see me before we left … somewhat humiliating. The receptionist checked in with the manager and before breakfast came over and quietly apologised …. As breakfast was indeed included. The staff were the same very nice people after. No apology so far from the owner Soured the experience somewhat, not enough space as I’d like to offer advice
Stayed 1 night in Sep 2023

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff, good, clean room. Very unique Hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Stayed 1 night in Sep 2023

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 1 night in Sep 2023

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for walking, shopping and sightseeing, yet quiet , with good parking facilities
Stayed 3 nights in Sep 2023

8/10 Good

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant, cooked breakfast was a little undercooked, grounds of hotel very nice, good car parking, room could have done with a fan due to hot weather but didn’t think to ask reception 🙄. Definitely would go back
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the history associated with the building. Its a relaxing place to stay
Stayed 3 nights in Aug 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So great to stay in an historic building which is very well run as a hotel. From the welcome upon arrival to check out it was seamless. Decor is in gòod condition, our room was spacious, very well appointed and comfortable. The grounds are stunning and lovely for a pre dinner drink or coffee. Breakfasts are a highlight, if you are lucky enough to stay midweek and have the full continental experience it is very imagnative and quality produce. The other days is a hot choice and again plentiful and delightfully hot for a buffet. Ben the chef has breakfasts off to an art including his delicious home made sausage rolls. A gem of a hotel , one that is on the definate to return to list. Thank you for a lovely stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Our stay was pleasant and enjoyable. Never been to swanage before and was attending a family wedding. The venue was perfect location and the staff friendly and welcoming.
Stayed 2 nights in Jun 2023

8/10 Good

ANTONY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Alex

Stayed 3 nights in Jun 2023

8/10 Good

Jackalyn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
This is a very interesting building and grounds but there are so many maintenance issues I felt I would prefer to stay somewhere else for what I paid. Staff are very willing but the owners need to deal with windows which take two members of staff to close, and leaks in the bathroom.
Stayed 2 nights in Jun 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, room comfort
Enjoyable stay in May 2023
Traditional old hotel located right in the heart of beautiful Swanage, so an easy walk to beaches, restaurants, pubs, take-aways and shops, and watersport facilities. The grounds are large and generally well-maintained and there is a large car park. The room we had was in the Louise Lodge annexe and was spotlessly clean, although a little dark due to the small window and the large yew tree outside. Nonetheless we had a bit of a sea view and were quite comfortable in the large bed. The grounds are green and pleasant, with both shady and sunny spots. Perhaps a few more chairs on the lawn wouldn't go amiss as there were only picnic benches. The all-you-can-eat breakfast was more than ample, with loads of choice. One staff member was a bit grumpy (busy and stressed perhaps) when we arrived at breakfast, but she was efficient and helpful once we'd settled. The building itself has an interesting history, and much of the original features are in place. We stayed in sunny May, and didn't use the lounge, but it seemed to be a bit lacking in easy chairs, just a couple of sofas and a number of upright, upholstered chairs. Perhaps this wouldn't be so comfortable for a winter stay. I would recommend this hotel for the location, history and experience, and would be more than willing to return.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The visit was very good and the hotel grounds are very pleasing. The desk staff were very helpful. The room we stayed in was comfortable with plenty of storage. Our room had a lovely view. The breakfast was good but I think the female breakfast supervisor could have been a little warmer in her welcome - a smile would have been nice. Overall, we enjoyed our stay.
Stayed 1 night in May 2023

8/10 Good

steve

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, friendly, helpful staff.
Stayed 1 night in Mar 2023

10/10 Excellent

S

Stayed 1 night in Mar 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you have trouble with stairs - do mention it! We were on the second floor which was fine once we got there! No lift - it's an old building. Great service, great breakfast and good position.
Stayed 1 night in Mar 2023

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice large room, en-suite, large comfy bed.
Stayed 1 night in Mar 2023

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good nights sleep and garden view.
Made very welcome. All is clean and satisfactory but it just lacks any warmth in it's furnishing and atmosphere. We had a good two nights sleep and enjoyed our good breakfast. As we were sleeping in the garden rooms at the rear of the hotel, we didn't need to enter the main buiding at night and therefore didn't make use of the bar and rooms there.
Stayed 2 nights in Dec 2022

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay for wife’s birthday. Like staying in a stately home. We had a four poster bed in a big comfortable room. Big bathroom. The hotel is set in nice gardens with large car park in the centre of town. I can honestly say the full English breakfast was the best I have ever had. We will visit again!
Stayed 1 night in Nov 2022

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

mr n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice lovely breakfast.
Stayed 2 nights in Oct 2022

10/10 Excellent

Mons

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating. Was made very welcome. Did not serve evening meals but let us use a room to eat fish and chips. Lovely little bar reasonable priced. Bed very comfortable and big. Breakfast excellent and staff friendly. Would def advise a stay here.
Stayed 3 nights in Sep 2022

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: staff helpfulness, spacious inside & out, excellent breakfasts, comfortable, grand & convenient setting Dislikes: none
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2022

8/10 Good

Steven

Stayed 1 night in Aug 2022

10/10 Excellent

Charlie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022