Swinstead Hotels

"Spa staff were extremely helpful"

"Need heating on in room had to use a plug in radiator for heat 😔"

"The hotel was lovely but - regrettably - it was hosting a large wedding and reception on the first of our two nights' stay. They hadn't warned us, yet we were given a room adjacent to the thoroughfare from the reception venue. As a consequence, we had little sleep on our first night at all. The guests in the adjacent room had a spat at a little after midnight over who one of them had been dancing with (and how)! When that ended, we were woken again at about 1:45 am by a group arguing outside who had stopped en route to their rooms; I got up to chase them.off. we them struggled to sleep afterwards . I explained the situation to the manager and staff who offered a potential discount to be discussed when next we booked. We won't be rebooking."

"No plug in bathroom hand basin. 2 lightbulbs not working. Divet ripped on seam. Room cold no heating or extra blanket."

"The room was really clean, the staff were really nice and helpful, while I didn’t eat here the bar and dining area were super clean and looked beautiful. The whole place was decorated really nicely. In my room they even had a chair that was big enough for me to comfortably sit in which is rare given that I’m morbidly obese so it was a very pleasant surprise. Finally to say that I got the BEST night sleep of my life here is an understatement, when they say they have blackout curtains they mean it - I woke up at mid day and briefly couldn’t figure out if it was day or night. I will ABSOLUTELY be staying here again when I’m next staying in Peterborough."

"Excellent breakfast. The cleaner also ran out to return our Kindle which we left behind after check out. So a big thanks to the staff. "

"Better than expected, nice big room, dog friendly, staff friendly and helpful"

"Good hot breakfast "

"We have stayed here quite a few times now, our welcome is usually happy and warm, this time the member of staff was cold and uninterested. We are members, our account was not linked, we have never paid for parking in the past, this time it was demanded (however, on our astonishment the member of staff removed the charge) this is a stealth charge, a huge carpark out of the city centre should not be chargeable for hotel guests, this is disgusting! We normally love this hotel because it has easy uber links to the centre whilst still providing country walks, the staff are usually extrememly welcoming and interested in making your stay fantastic this time it felt flat and uneasy on arrival. Our room was as usual, and fairly clean however, the major fail of our stay this time was the duvet and cover, the duvet was miles too small for the cover this meant my husband was covered but i was covered only by the duvet cover not the duvet, i did not sleep. I reported this to the front desk on departure she said that they are available 24 hours, i said that in the middle of the night this would not have been an option, she offered a drink, we were leaving for a walk, it would not have been an appropriate resolve, i declined. Breakfast was good and extensive we really enjoyed this as usual. We are staying again in July and bringing my parents for birthday celebrations, i really hope we have the experiences we have been used to in the past, a warm welcome and a comfortable nights sleep."