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Reviews of Taormina Palace Hotel

4 out of 5
Taormina Palace Hotel
Viale San Pancrazio,56, Taormina, ME

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 45 reviews" "
Rating 8 - Good. 9 out of 45 reviews" "
Rating 6 - Okay. 6 out of 45 reviews" "
Rating 4 - Poor. 3 out of 45 reviews" "
Rating 2 - Terrible. 0 out of 45 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

RAQUEL

Travelled with partner
The beds were very comfortable. The rooms were clean, but the natural gas smell was awful. It smelled like natural gas outside the room and it seeped into the room giving me a headache. We brought it to the attention of the hotel, but they said that was normal, no danger to us. We asked if we could get the fan turned on to remove the smell from our room, but they said they couldn’t until April 1st…will not be returning to this property
Stayed 4 nights in Mar 2024
Response from Taormina Palace Hotel on 13 Apr 2024
Dear Raquel,Thank you for taking your time in sharing your experience but we think there is a mistake because we don't have fans in our rooms..we just have the AC.Kind RegardsTaormina Palace Hotel

8/10 Good

Yuliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Taormina Palace Hotel on 3 Apr 2024
Dear Yuliya, Thank you for leaving your review! We hope you have enjoyed your stay and to have you as our guest next time in Taormina!Kind RegardsTaormina Palace Hotel

10/10 Excellent

Cliff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
No surprise but finding the parking is a bit of a trick, but once there you can leave it and walk everywhere. Very convenient. Our room had two balconies overlooking the city and the sea. Everyone was very friendly.
Stayed 1 night in Dec 2023

6/10 Okay

michel

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Tres bruyant mais proche des centres d'intérêt
Stayed 2 nights in Oct 2023

10/10 Excellent

Holly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property
Response from Claudia on 11 Oct 2023
Dear Holly,thank you for being a guest of our hotel and for sharing your views with others. It was delightful to read that you thoroughly enjoyed your stay at Taormina Palace Hotel. We are happy to know you liked our services. Waiting to see you soon! Best regards. Taormina Palace Hotel

8/10 Good

Heather

Travelled with partner
Liked: Staff & service, property conditions & facilities
No frills hotel in an amazing location. Very short walk (straight uphill) to the main road in taormina with all the shops/ restaurants. Bedroom was decent size. Balcony with sea view was nice. My only complaint is that you can hear neighbors through walls easily.
Stayed 3 nights in Sep 2023

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
a
Stayed 6 nights in Sep 2023

10/10 Excellent

shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, parking, restaurant, it has it all!
Huge room, comfy bed, great location, right next to a parking lot. Staff is super helpful and kind. Restaurant as so good, we ate there both nights and has a fabulous view.
Stayed 2 nights in Sep 2023
Response from Claudia on 23 Sept 2023
Dear Shari, we are so happy to read your wonderful words about your stay in Taormina Palace Hotel. Your comment of satisfaction it's a great gift for all staff who strives to provide you the best possible hospitality. Please, rest assured that we will extend your good words to all the team of the hotel and restaurant. Waiting to see you soon! Best regards. Taormina Palace Hotel

10/10 Excellent

Donald, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Room was large with a balcony and view of the ocean. Spotlessly clean.
Stayed 2 nights in Sep 2023
Response from Taormina Palace Hotel on 21 Sept 2023
Dear Donald, Thank you for sharing your experience! We are very glad that you have enjoyed your stay and that everything has been to your liking!We wait for you next time!Kind RegardsTaormina Palace Hotel

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Claudia on 13 Sept 2023
Dear Dean, we are so happy to read your wonderful review about your stay in Taormina Palace Hotel. Your comment of satisfaction it's a great gift for all staff who strives to provide you the best possible hospitality. Please, rest assured that we will extend your good words to all the team. Waiting to see you soon! Best regards. Taormina Palace Hotel

6/10 Okay

Lori

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly and helpful but the property is very basic.
Stayed 2 nights in Sep 2023
Response from Taormina Palace Hotel on 20 Sept 2023
Dear Lori, Thank you for sharing your experience! Our guest's reviews is what help us to improove and to offer the best possible service.Thank you for choosing us for your stay in Taormina.Kind RegardsTaormina Palace Hotel

10/10 Excellent

Amanda Antonietta

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was well located, close to cable care and the town center. Rooms were very clean and staff very friendly. Also has a beautiful view from the bar/restaurant.
Stayed 1 night in Aug 2023
Response from Claudia on 16 Aug 2023
Dear Amanda, It's a pleasure for us to read that you had a good stay in our hotel. Thank you for your review and your wonderful words about our hospitality and services. We hope to welcome you again as soon as possible. Best Regards Taormina Palace Hotel

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Claudia on 18 Aug 2023
Dear Maria, Your comment of satisfaction it's a great gift for all staff who strives to provide you the best possible hospitality. We hope to welcome you again as soon as possible. Best regards Taormina Palace Hotel

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
A bit off the beat and path, lots of auto traffic with no easy route for pedestrians to the center.
Stayed 3 nights in Jul 2023
Response from Claudia on 8 Jul 2023
Dear Terri, Thank you for sharing your experience. Our guest's reviews are what helps us to improove and offer a better service very day. We hope to have you as our guest next time! Kind Regards Taormina Palace Hotel

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, very nice staff, incredible location!!!
Stayed 7 nights in Jun 2023
Response from Claudia on 24 Jun 2023
Dear Guillermo, Thank you very much for sharing your experience and for taking your time to leave us a good review! It is wonderful to know you liked our services, the kindness of the staff and the ideal location, please rest assured I will extend your words with all the team. Thank you once more for your comments and we hope to have the pleasure of welcoming you again soon! Taormina Palace Hotel

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in May 2023
Response from Claudia on 4 Jun 2023
Dear Mitra, Thank you so much for taking your time in sharing your experience at the Taormina Palace Hotel. We are very happy that you have enjoyed your stay and that everything has been to your liking! We hope to see you next time in Taormina! Kind Regards Taormina Palace Hotel

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff
Stayed 4 nights in Apr 2023
Response from Claudia on 4 May 2023
Dear Mitra, Thank you so much for taking your time in sharing your experience at the Taormina Palace Hotel. We are very happy that you have enjoyed your stay and that everything has been to your liking! We hope to see you next time in Taormina! Kind Regards Taormina Palace Hotel

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking requires coin or cc. I had no coin and my cc was briefly locked. The staff were not able to help. So I ran up the hill for a machine, got euro. Then back to hotel, no change. Ran back up the hill only to discover that coin is more valuable than paper. Eventually, cc unlocked. Parking paid. Breakfast is not very good.
Stayed 2 nights in Apr 2023
Response from Claudia on 4 May 2023
Dear Douglas, Thank you for sharing your experience at the Taormina Palace Hotel! We are happy that you have enjoyed your stay! We wait for you next time! Kind Regards Taormina Palace Hotel

10/10 Excellent

Henrique Lima Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Claudia on 5 Apr 2023
Estimado Henrique, le agradecemos muchísimo por haber dedicado su tiempo en dejar su opinión y experiencia en el Taormina Palace Hotel. Para nosotros, es muy importante la valoración de todos nuestros huéspedes, ya que es lo que nos ayuda a crecer y mejorar nuestros servicios cada día. Esperamos poder volver a recibirla como nuestro estimado huésped. Cordialmente. Taormina Palace Hotel.

10/10 Excellent

Ireneusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍👍
Very nice hotel with a friendly staff, good location. Highly recomend
Stayed 1 night in Feb 2023
Response from Claudia on 17 Mar 2023
Dear Farzaneh, thank you for being a guest at our hotel and for sharing your views with others. It was delightful to read that you thoroughly enjoyed your stay at Taormina Palace Hotel. It is wonderful to know you liked our staff and the ideal location. Thank you once more for your comments, and we hope to have the pleasure of welcoming you again soon! Taormina Palace Hotel

10/10 Excellent

Stephen

Stayed 3 nights in Sep 2022
Response from Taormina Palace on 4 Oct 2022
Dear Stephen, We thank you very much for sharing your review! We really appreciate it and we are very happy that you have enojyed your stay and that everything has been to your liking.We hope to have you as our guest next time in Taormina!Kind RegardsTaormina Palace Hotel

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Taormina Palace on 16 Sept 2022
Gentile Mariela, Grazie per aver presso del suo tempo per condividere la vostra esperienza! Siamo molto felice che tutto sia stato di suo gradimento e speriamo di riaverla come nostro carissimo ospite la prossima volta!Cari SalutiTaormina Palace Hotel

6/10 Okay

Marisol

Travelled with partner
Liked: Staff & service
It was far from the train station up a very steep hill. There was no pool! Shopping was great. The property was under construction.
Stayed 2 nights in Sep 2022
Response from Taormina Palace on 15 Sept 2022
Dear Marisol, thank you for taking your time in sharing your experience in Taormina. Our Hotel is in the main center of Taormina, precisely two minutes walk from Corso Umberto. We are not situated in Giardini Naxos, where the Train Station is. We think that maybe there is a mistake, because our Hotel is not under construction and we do not have a pool, we didn't described in our portals.We thank you for staying with us.Kind RegardsTaormina Palace Hotel

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The reception staff Claudia and Milena were absolutely amazing, very welcoming, always smiling and happy to help with everything including recommending and booking amazing restaurants, these two alone made our visit to Taormina so lovely and easy.
Stayed 3 nights in Jul 2022
Response from Claudia on 16 Jul 2022
Dear Wayne, We would like to thank you for reviewing your recent experience with us. We are happy that you ejoyed the stay and we are glad to read your nice words towards the Taormina Palace Hotel. We are honored that you appreciated our Staff, please rest assured I will extend your words with all the team. We hope to welcoming you back soon, Best wishes, Taormina Palace Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
There was a lot of noise from the road and the other rooms. Location wise it was 5 mins
Stayed 2 nights in Jun 2022
Response from Claudia on 15 Jun 2022
Dear Guest, thank you for spending time to share the review about your recent stay in Taormina Palace Hotel. The location of the hotel and the professionalism of our staff are the strong points in Taormina Palace Hotel. We look forward to welcoming you back very soon! Sincerely, Taormina Palace Hotel

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A random pick off hotels.com to a place we had never been. Best possible pick!! The hotel is a gem. The staff was awesome at check in and check out…even saw us off when the taxi arrived. The room was spacious, clean, and the bed and pillows were so comfortable. And bonus - it is the PERFECT location for visiting Taormina. We hope to be back one day! 💥💥💥💥
Stayed 1 night in May 2022
Response from Claudia on 14 May 2022
Dear Vicky, thank you for spending time to share the review about your recent stay in Taormina Palace Hotel. We are glad to read your nice words towards the property and our services. The location of the hotel and the professionalism of our staff are the strong points in Taormina Palace Hotel. We are honored that you appreciated our Staff, please rest assured I will extend your words with all the team. We look forward to welcoming you back very soon! Sincerely, Taormina Palace Hotel

8/10 Good

May

Stayed 1 night in May 2022
Response from Claudia on 14 May 2022
Dear May, thank you for your time and for sharing your experience with us. We are honored that you appreciated our staff efforts. Our goal is to improve and offer the best possible service. We hope to welcoming you back soon, Best wishes, Taormina Palace Hotel

10/10 Excellent

Lukas

Stayed 5 nights in Nov 2023

4/10 Poor

Stefano

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Presso/Qualita non ne vale la pena. Colazione piuttosto scarsa
Stayed 1 night in Nov 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista espetacular
O hotel fica em uma ladeira a 200m da Porta de entrada para o centro histórico de Taormina, ao lado de um estacionamento e do teleférico para acessar a praia. O restaurante é recomendado com ótima comida e vista espetacular. Quarto amplo, café da manhã bem modesto, sem muitas opções. Se você tem problemas de mobilidade, o Hotel não é para você, pois a subida exige algum esforço e atenção.
Stayed 3 nights in Sep 2023

10/10 Excellent

Florencia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hermosa Taormina. Lástima que nos tocó la huelga de trenes y perdimos un dia. El hotel está muy bien ubicado con respecto al centro. Es lejos de la estación de tren. Hay que tomar un taxi para llegar desde la estación de trenes. Nos hubiera gustado pasar mas tiempo
Stayed 2 nights in Jul 2023
Response from Claudia on 17 Jul 2023
Estimada Florencia, Gracias por elegir Taormina Palace Hotel y por tomarse el tiempo para proporcionar comentarios sobre su experiencia en nuestro hotel. Sus cumplidos nos alientan a seguir trabajando para ofrecer un mejor servicio cada dia. Nos enorgullece saber que hemos cumplido con todas sus expectativas! Confiamos en volver a recibirle pronto. Saludos cordiales, Taormina Palace Hotel

10/10 Excellent

camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait exactement comme sur les photos.
Stayed 1 night in May 2023
Response from Claudia on 19 May 2023
Chere Camille, Nous vous remercions pour votre avis. Nous sommes heureux que vous avez apprécié votre séjour. Notre objectif est de rendre votre séjour parfait donc votre appréciation positive va nous faire très plaisir et sera un grand encouragement à faire toujours mieux pour rendre vos vacances inoubliables. Nous souhaitons de vous avoir bientot hotes agreables!!! Meilleures salutations Taormina Palace Hotel

8/10 Good

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terraza muy amplia
Buen servicio del personal, habitación amplia, buena ubicación
Stayed 3 nights in Apr 2023
Response from Taormina Palace Hotel on 10 Apr 2023
Estimado Hector, Gracias por haber compartido su experiencia en el Taormina Palace Hotel. Nos complace que todo haya sido de su agrado y esperamos recibirla como nuestro huésped en una futura ocasiòn.Saludos CordialesTaormina Palace Hotel

6/10 Okay

maurizio

Travelled with family
Liked: Staff & service
Livello base
Response from Claudia on 28 Dec 2022
Gent.le Maurizio, siamo felici di leggere che il soggiorno sia stato di vs. gradimento. La vostra soddisfazione è la nostra migliore ricompensa. In attesa di potervi avere presto nostri graditi ospiti porgiamo Cordiali saluti Taormina Palace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Över förväntan!
Väldigt fräscht och modernt hotell som ligger perfekt till. Väldigt nära till huvudgatan och några trappsteg ifrån linbanan som tar en ner mot stränderna etc. Servicen var felfri, man kan alltid kontakta hotellet på WhatsApp när man är iväg från hotellet. Snabb återkoppling. Helt okej frukost. Gott om olika bakelser om man gillar det, snålt med grönsaker och det fanns ingen ost serverat.
Stayed 4 nights in May 2022
Response from Taormina Palace on 11 Jun 2022
Dear Guest, thank you for your time and for sharing your experience with us. We are very pleased to know our team met your expecations and you had a wonderful experience with us. Your satisfaction is our best reward! Waiting for host you again in Taormina Palace Hotel, Best Sicilian Regards

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell med bra läge
Fint och fräscht hotell med bra läge nära gågatan Corso Umberto med många restauranger och butiker. Trevlig personal och mycket bra service. Frukosten var bra. Rena, fina och moderna rum. Även bra med parkering intill hotellet i ett trevåningsgarage. Enda nackdelen är att hotellet ligger i en kurva vid vägen upp till Taormina, så störs du utav trafik kan det vara ett minus. Vi kan verkligen rekommendera detta hotell!
Stayed 7 nights in Apr 2022
Response from Taormina Palace on 9 May 2022
Dear Helena, thank you so much for your kind review towards the hotel and our staff! We are very happy that you have enjoyed your stay in Taormina. Our guest's reviews are precious for us because it help us to improve and offer the best possible service. We will pleased to have you as our guest next time. Warmest Regards. Taormina Palace Hotel.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk bra beliggenhet!!😃
Stayed 4 nights in Apr 2022
Response from Claudia on 11 Apr 2022
Dear Frank, thank you for spending time to share a comment about your recent stay in Taormina Palace Hotel. We are glad that you ejoyed the stay. The location of the hotel and the professionalism of our staff are the strong points in Taormina Palace Hotel. We look forward to welcoming you back very soon! Sincerely, Taormina Palace Hotel