Economy Triple Room, Ensuite (Family room)
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Reviews of Royal Ashton Hotel

2.5 out of 5
Royal Ashton Hotel
90-92 Station Road, Taunton, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 100 out of 226 reviews" "
Rating 8 - Good. 88 out of 226 reviews" "
Rating 6 - Okay. 26 out of 226 reviews" "
Rating 4 - Poor. 9 out of 226 reviews" "
Rating 2 - Terrible. 3 out of 226 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Rail Station and Town Centre
Stayed 1 night in Apr 2024
Response from Meg on 17 Apr 2024
Thank you for your review, we hope to welcome you back soon.Warmest wishesMeghan

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Mar 2024
Response from ELF on 29 Mar 2024
Dear William,Thank you so much for leaving us this review. We are glad you had an enjoyable stay at The Royal Ashton. We hope to welcome you back in the near future.Kind RegardsTeam Ashton

10/10 Excellent

Tinto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience ,most importantly the approach of the team is very positive and very helpful
Stayed 2 nights in Feb 2024
Response from Meg on 8 Mar 2024
Thank you for your review.Please come back and see us again soon!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
After geftting over the fact that it was not a hotel with meals available, as advertised on Taunton page and maps, the place was comfotable with plenty of close cafes and restaurants nearby. Also excellent were all the staff we met, very helpful indeed.
Stayed 2 nights in Jan 2024
Response from Meg on 7 Mar 2024
Thank you for leaving us a review. We hope to welcome you back again soon.

6/10 Okay

Nicholas

Stayed 1 night in Jan 2024
Response from Meg on 8 Mar 2024
Thank you for your score.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, comfort and value
The room was warm and well appointed and larger than it looked on the website. A comfortable bed and I loved the deer paintings on the wall! The shower room was new and immaculate. No wasteful miniature shower gels, etc, as this was provided in a bulk dispenser, which gets eco-points in my view. The service was friendly and very helpful, down to providing herbal teas when I asked. Round the clock in person presence. Extremely close to the station and excellent value, with a very affordable room rate.
Stayed 1 night in Jan 2024
Response from Meg on 8 Mar 2024
Thank you so much for your fab review. We hope to welcome you back again soon.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and super staff. My only moan is that the window blind in 38 hangs far enough away from the window to allow the lights from cars, street lights and traffic lights comes in meaning that you have to move the bed to help.
Stayed 1 night in Jan 2024
Response from Meg on 17 Jan 2024
Hi Nick,Thank you for taking the time to leave us a review.We are so pleased you enjoyed your stay with us and hope to welcome you back again soon.Note taken ref the blind, I will look to see how we can improve here.Warmest wishesMeg

8/10 Good

Amanda

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

dolly

Liked: Staff & service, amenities, property conditions & facilities
As stated earlier good value
Stayed 2 nights in Dec 2023
Response from Emma on 19 Dec 2023
Dear Dolly,Thank you so much for taking the time to leave us a review. We hope you will come and stay again. Kind Regards, Emma

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Very convenient for rail and shops etc. This stay marred by noise including room fridge. Cooking smells. But will return
Stayed 2 nights in Dec 2023
Response from Emma on 19 Dec 2023
Dear Peter, Thank you for taking the time to leave us a review. We hope to welcome you back in the near future, Kind Regards, Emma

10/10 Excellent

Catherine, Fergus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Emma on 19 Dec 2023
Dear Catherine, Thank you for taking the time to leave us a review. We are glad you enjoyed your stay at The Royal Ashton Town House and we look forward to welcoming you again in the near future.

8/10 Good

Shaun

Business traveller
Liked: Staff & service, room comfort
Ok for a quick stopover
Reception very helpful, hotel very tidy, everything ok. Only quibble, a few small flies in the room which I killed off. No parking but easy to use the railway station car nearby.
Stayed 1 night in Dec 2023
Response from Emma on 19 Dec 2023
Dear Shaun, thank you for leaving us this kind review. We hop to welcome you back in the near future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
This is possibly the worst hotel I’ve stayed in, the bedroom was so small you could hardly move around it. The double bed was only accessible from 1 side. The bathroom was the size of a small toilet, this included, a sink on the top of a toilet cistern, a toilet that you had to pen the shower door to use. The room had just been painted but the room had not been cleaned properly after completion. I fail to see how Hotels.com could rate this as an 8.6 in my opinion and as a gold member it should be no more than a 4. How do I seek compensation?
Stayed 1 night in Dec 2023
Response from Meg on 17 Jan 2024
Hi,Thank you for leaving us a review. We are sorry you haven't enjoyed your stay with us.We will look to improve in all areas mentioned.Warmest wishesMeg

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called in at the hotel while passing at 10.00 a.m. to tell them I would be quite late arriving that evening. They were so friendly and helpful and even gave me the key to my room, a quiet one that I had requested. Very pleased.
Stayed 1 night in Dec 2023
Response from Emma on 19 Dec 2023
Dear Andrew, Thank you for taking the time to leave us a review. We are pleased you found our team to be helpful and friendly. We look forward to welcoming you again in the near future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking - on arrival we were offered a ground floor room at the front on a busy road- luckily the staff member on duty offered an alternative further back, which was very quiet
Stayed 1 night in Nov 2023
Response from Ashton on 30 Nov 2023
Hi John,We are so pleased you enjoyed your stay with us and hope to welcome you back again soon.Warmest wishesMeghan

8/10 Good

Hugh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Basic, functional, clean, perfectly situated for train station and cricket ground, short walk to town centre.
Stayed 1 night in Nov 2023
Response from Ashton on 30 Nov 2023
Hi Hugh,We are so pleased you enjoyed your stay with us.Warmest wishesMeghan

8/10 Good

Joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Nov 2023
Response from Ashton on 30 Nov 2023
Hi Joy,Thank you for taking the time to leave us a review.We hope to welcome you back again soon.Warmest wishesMeghan

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Meg on 23 Oct 2023
Hi Craig,Thank you so much for the top score.It was lovely to meet you.RegardsMeg

6/10 Okay

Paul

Stayed 2 nights in Oct 2023
Response from Meg on 28 Oct 2023
Hi Paul,We are pleased you enjoyed your stay with us.RegardsMeghan

10/10 Excellent

Edward

Stayed 1 night in Oct 2023
Response from Meg on 31 Oct 2023
Thank you for your top score.We hope to welcome you back soon.Warmest wishesMeghan

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Outdated and not worth the money.
Firstly this was not an arranged stay as stranded due to trains. I thought as the name sounded quite regal and over £100 a night this hotel was a decent stay.....i was mistaken. The staff were amazing and very accommodating but i need to emphasize the room we had was not the same standard as some rooms i had seen on going into the hotel. We had a family room consisting of a double and single bed. The family room only had 1 mini sofa and the room was large but i had to sit on the bed as kids only fit on the small ikea sofa. The childrens wardrobe Ikea again would be too smal for a longer stay. The room on the 2nd floor which had no lift, my fault for not checking but only saw this after the booking otherwise i would not of stayed, it was also at the front on the main road which was very noisy and i could not open the window due to more noise. The hotel is old and has creaky floorboards so we were all woken at 1 am by the occupant above moving around. The fridge in the room made noises too. The room was run down and dated. All white seemed too clinical, wires of extensions leads everywhere, 1 which was around the bathroom door was hanging. The carpet was worn and the single bed was missing 2 wheels so was angled. The bathroom smelt of Urine, toilet roll holder loose, the shower holder was broken so you had to hold the shower to shower which was hard with children. No breakfast included in the price so this was very expensive and not worth the money.
Stayed 1 night in Oct 2023
Response from Meg on 20 Oct 2023
Hi,Thank you so much for taking the time to leave us a review.We will take your comments on board.RegardsMeghan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable comfort, great price
The room was clean and tidy. The bed was comfortable but I found my feet were perched at the foot as the bed wasn't very long.
Stayed 1 night in Oct 2023
Response from Meg on 20 Oct 2023
Hi,Thank you so much for taking the time to leave us a review, we are so pleased you enjoyed your stay with us and hope to welcome you back again soon.RegardsMeghan

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable hotel in the centre of town.
Stayed 1 night in Oct 2023
Response from Meg on 20 Oct 2023
Hi Robert,Thank you for leaving us a review.We hope to welcome you back in the future.RegardsMeghan

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Meg on 20 Oct 2023
Thank you so much for giving us a top score!Warmest wishesMeghan

6/10 Okay

Ivor

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Meg on 29 Oct 2023
Thank you for your score.We hope to welcome you back soon.Warmest wishesMeghan

8/10 Good

Kezia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property and room were clean and had good amenities. I would recommend it for those who are deep sleepers, however I would not recommend it for light to average sleepers. There is zero sound proofing so you hear every door that opens/closes, suitcases being wheeled and conversation. While the beds were comfortable we barely slept due to the noise.
Stayed 1 night in Jul 2023
Response from Meg on 20 Oct 2023
Hi,Thank you for taking the time to leave us a review.We hope to welcome you back soon.Warmest wishesMeghan

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money just room no food Ok for 1 or 2 nights if not fussy in centre of Taunton. Staff very helpful
Stayed 1 night in Sep 2023
Response from Meg on 23 Oct 2023
Hi Paul,Thank you for taking the time to leave us a review.We are so pleased you enjoyed your stay with us and hope to welcome you back again soon.RegardsMeg

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definately stay again
Very friendly, chatty staff, clean white bedding bathrooms very clean. Couldnt fault the place for location/cleanliness. Price was very good too.
Stayed 2 nights in Aug 2023
Response from Meg on 23 Oct 2023
Hi Jason,Thank you so much for taking the time to leave us a review, we are so pleased you enjoyed your stay with us and hope to welcome you back soon.RegardsMeg

10/10 Excellent

Lowenah

Stayed 3 nights in Aug 2023
Response from Meg on 23 Oct 2023
Hi Lowenah,Thank you for your great score!We hope to welcome you back soon.RegardsMeg

8/10 Good

andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Meg on 23 Oct 2023
Hi Andrew,We are so pleased you enjoyed your stay with us, we hope to welcome you back soon.RegardsMeg

8/10 Good

Susan

Liked: Cleanliness, staff & service
Only had an overnight stay all was clean and room quiet
Stayed 1 night in Aug 2023
Response from Meg on 23 Oct 2023
Hi Susan,Thank you for taking the time to leave us a review.We hope to welcome you back soon.RegardsMeg

10/10 Excellent

Lee

Stayed 1 night in Aug 2023
Response from Meg on 23 Oct 2023
Hi Lee,Thank you for giving us a tope score. We are so pleased you enjoyed your stay with us and hope to welcome you back soon.RegardsMeg

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two-night stay to visit the cricket
The Royal Ashton Hotel is ideally placed within easy walking distance of the train station and the cricket ground. The reception staff were extremely friendly and helpful, and all rooms were reasonably priced.
Stayed 1 night in Aug 2023
Response from Emma on 23 Aug 2023
Dear John,Thank you so much for this lovely review. We are so glad you enjoyed your stay with us. We hope to welcome you back in the near future. Best Wishes Emma

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort
There are 3 very positive things about the hotel 2. Staff at the reception - all of them were very friendly and helpful. Check in and check out was very smooth and they provided good advices with a smile. 2. Bed was very comfortable. 3. Location - it is close to the railway station and walk distance to the center of the town. There are several pubs on the way to town. A negative side was the smell in the bathroom. Bathroom itself was clean,, nice and fresh, but the smell was very strong. You can hear pretty much everything, so if you are sensitive to noise, take earplugs with you. You never know, who will have the room beside you.
Stayed 3 nights in Jul 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, convenient for the cricket ground
Stayed 2 nights in Jul 2023
Response from Ashton on 1 Aug 2023
Hi David,Thank you for your review.We are so pleased you enjoyed your stay with us and hope hope to welcome you back again soon.Warmest wishesMeghan

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from Ashton on 1 Aug 2023
Hi Peter,We are so pleased you enjoyed your stay with us and hope to welcome you back in the future.Warmest wishesMeghan

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ashton on 3 Aug 2023
Hi Colin,Thank you for your review.We hope to welcome you back again soon,Warmest wishesMeghan

8/10 Good

Gillian

Stayed 1 night in Jul 2023
Response from Ashton on 3 Aug 2023
Hi Gillian,Thank you for your review.We hope to welcome you back soon.Warmest wishesMeghan

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Ashton on 3 Aug 2023
Hi John,Thank you for your review.We hope to welcome you back again soon.Warmest wishesMeghan

10/10 Excellent

Joan

Stayed 1 night in Jul 2023
Response from Ashton on 3 Aug 2023
Hi Joan,Thank you for taking the time to leave us a review.We hope to welcome you back soon.Warmest wishesMeghan

10/10 Excellent

Sudath

Liked: Cleanliness, staff & service
Good value for money, Friendly staff, Room, reception area and corridors are tidy and very clean even if the building looks pretty old. All the credit for cleaning and management staff. No onsite parking which is inconvenient for guests.
Stayed 1 night in Jul 2023
Response from Ashton on 3 Aug 2023
Hi Sudath,Thank you for taking the time to leave us a review.We hope to welcome you back soon.Warmest wishesMeghan

6/10 Okay

Ben

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Almost
The space is amazing. Loads of room in ground floor flat. Plenty of space for 2 couples or family of five. Could do so much more with the space though, en-suite for example or wardrobe in the master bedroom. Issue was comfort. Both sofas really uncomfy. Beds, especially the double we’re liking sleeping on barn doors. Rock hard! Dining room table with 3 chairs when it sleeps 5. Then little things. Wonky table in the front room, skylight in the bedroom with a blind that does not cover the window directly above your head. No wardrobe in main room, fridge door catches floor and need attention to close. So close to being really good.
Stayed 3 nights in Jul 2023
Response from Ashton on 15 Jul 2023
Hi Ben,Thank you so much for taking the time to leave us a review, we really appreciate feed back from our guests, good or bad.Thank you for your comments, we will look to improve in every aspect of your review.Warmest wishesMeghan

10/10 Excellent

Janet

Stayed 2 nights in Jul 2023
Response from Ashton on 3 Aug 2023
Hi Janet,Thankyou so much for taking the time to leave us a review. We hope to welcome you back again soon.Warmest wishesMeghan

10/10 Excellent

Colin

Stayed 1 night in Jul 2023
Response from Ashton on 12 Jul 2023
Hi Colin,Thank you so much for giving us a top score!We hope to welcome you back soon.Warmest wishesMeghan

8/10 Good

David

Stayed 3 nights in Jul 2023
Response from Ashton on 12 Jul 2023
Thank you for your review.Warmest wishesMeghan

8/10 Good

Roger

Stayed 1 night in Jul 2023

10/10 Excellent

Pam

Stayed 1 night in Jul 2023
Response from Ashton on 12 Jul 2023
Hi Pam,Thank you for taking the time to leave us a top score.Warmest wishesMeghan

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service
The staff were very friendly and professional. Nice hotel if you want a base somewhere.
Stayed 1 night in Jul 2023
Response from Ashton on 12 Jul 2023
Hi Sarah,Thank you for leaving us a review, we are so pleased you enjoyed your stay with us.Warmest wishesMeghan

6/10 Okay

Nikolas

Liked: Staff & service
They gave me an unremodeled room on top level. Worn out. Bed was tiny. Pillows thin. Near train station.
Stayed 1 night in Jul 2023
Response from Ashton on 12 Jul 2023
Hi,Thank you for your review.We will look into the comments you have left.Warmest wishesMeghan