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Reviews of Royal Lion Hotel

3.5 out of 5
Royal Lion Hotel
1-2 High Street, Tenby, Wales

Reviews

6.4
Rating 10 - Excellent. 62 out of 297 reviews" "
Rating 8 - Good. 84 out of 297 reviews" "
Rating 6 - Okay. 56 out of 297 reviews" "
Rating 4 - Poor. 38 out of 297 reviews" "
Rating 2 - Terrible. 57 out of 297 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Martin

Travelled with partner
Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Royal Lion on 26 Apr 2024
Thank you for taking the time to post a review. Your feedback is appreciated.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This is a hard one to review. When we arrived, I nearly didn't want to go in due to the state of the building, but we decided to go in to see what the room was like. The staff were really helpfull. The reception is very dated. Our room was fantastic. It was clean, we had an amazing sea view. The bed was comfy. The windows were in very bad condition and do need replacing, plus the room does need a fresh coat of paint. From my understanding, the hotel is in the process of being refurnished, and as it is a listed building, will take time. But for the price and location, I would recommend. Another minor thing, if you are a vegetarian, the breakfast was poor as it was the normal breakfast with the meat taken off, so basically one egg and a small scoop of beans. Luckily, you could help yourself to toast!
Stayed 2 nights in Apr 2024
Response from Royal Lion on 9 Apr 2024
Thank you for taking the time to post a review. Your feedback is appreciated.

8/10 Good

Andrew

Stayed 3 nights in Mar 2024
Response from Royal Lion on 26 Apr 2024
Thank you for taking the time to post a review. Your feedback is appreciated.

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Royal Lion on 9 Apr 2024
Thank you for taking the time to post a review. Your feedback is appreciated.

8/10 Good

Hayley

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Mar 2024
Response from Royal Lion on 29 Mar 2024
Thank you for taking the time to post a review and that you enjoyed your stay. It is much appreciated.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely accommodation in a period building. Staff very friendly & helpful. Breakfast was amazing!
Stayed 1 night in Mar 2024
Response from Royal Lion on 25 Mar 2024
Thank you for taking the time to post a review. It is very much appreciated. Look forward to being able to welcome you once again in the not too distant future.

8/10 Good

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chic shabby, lovely place, room 102, smashing view, staff luvley
Stayed 1 night in Mar 2024
Response from Royal Lion on 23 Mar 2024
Thank you for taking the time to post a review. It is very much appreciated.

6/10 Okay

Maria Teresa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location was good, however the property is rundown, lift out of order and I couldn’t get an Internet conexión in our room.
Stayed 3 nights in Mar 2024
Response from Royal Lion on 22 Mar 2024
Thank you for taking the time to post a review. We are sorry you were unable to get an internet connection during your stay. Whilst the lift is out of order the hotel does not advertise a lift.

10/10 Excellent

Saywan

Stayed 1 night in Mar 2024
Response from Royal Lion on 29 Mar 2024
Thank you for taking the time to post a review. It is much appreciated.

8/10 Good

Andrew

Travelled with partner
Liked: Staff & service, amenities
Dated old property but rooms r lovely fantastic sea veiws and for the price i would stay there again great weekend lovely breakfast couldn't fault it 😀
Stayed 2 nights in Mar 2024
Response from Royal Lion on 10 Mar 2024
Thank you for taking the time to post a review. We are delighted you enjoyed your stay with us and look forward to being able to welcome you once again in the not too distant future.

8/10 Good

SHARMIN AKTER

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good location but very old building. One of the fire doors of ground floor needs work. Didn’t provide shampoo. There was only one chair beside the sea view window which supposed to be two.
Stayed 2 nights in Feb 2024
Response from Royal Lion on 25 Feb 2024
Thank you for taking the time to post a review. We were not made aware of any issues during your stay but had you made us aware they could have been addressed at the time.

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just had lovely stay still work in progress but getting there 😀 Would return breakfast was great selection Thankyou
Stayed 1 night in Feb 2024
Response from Royal Lion on 24 Feb 2024
Thank you for taking the time to post a review. We are delighted you enjoyed your stay with us and look forward to being able to welcome you once again.

10/10 Excellent

pubudu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Feb 2024
Response from Royal Lion on 24 Feb 2024
Thank you for taking the time to post a review. We are delighted you enjoyed your stay with us.

8/10 Good

Matthew

Stayed 1 night in Feb 2024
Response from Royal Lion on 22 Mar 2024
Thank you for taking the time to post a review. It is very much appreciated.

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Royal Lion Hotel is desperately in need of maintenance, it is building in a prime location, overlooking the sea, but sadly now in need of refurbishment. The pictures on the Internet do not reflect the actual poor condition of the property. The condition in our bathroom was stomach churning, I purchased cleaning products to removed the build-up of black mould around the taps and in the grouting of the surrounding tiles. The black mould atound the window was most off-putting, cleaning desperately needed. The whole property is very tired, worn out and not aesthetically pleasingly! On a positive, the bedding and towels were crisp white, the breakfast was excellent albeit very small and all the staff very friendly. This is building could be an asset to the tourist industry but in my opinion should be avoided.
Stayed 2 nights in Jan 2024

8/10 Good

Gary

Travelled with partner
Disliked: Property conditions & facilities
Excellent stay, brilliant sea view
Stayed 2 nights in Jan 2024
Response from Royal Lion on 2 Feb 2024
Thank you for taking the time to post a review and we are pleased that you enjoyed your stay with us.

8/10 Good

Neil

Lift not working
Stayed 2 nights in Jan 2024
Response from Royal Lion on 2 Feb 2024
Thank you for taking the time to post a review. The hotel does not advertise a lift.

10/10 Excellent

Rodney

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Enjoyable, friendly and would return
All round Customer service was welcoming and friendly. The bar has a good pint and entertainment was friendly. Our room was clean and lovely views. Breakfast was hot and good all round. Building is dated and externally needs TLC, but we would return.
Stayed 1 night in Jan 2024
Response from Royal Lion on 2 Feb 2024
Thank you for taking the time to post a review and we are pleased you enjoyed your stay with us.

8/10 Good

Darren P

Liked: Cleanliness, staff & service, room comfort
Weekend stay
Excellent location, service was good. Room could do with a little update but overall clean and comfortable. Perfect for the few days we were away staff helpful and accommodating. Breakfast was ample and well cooked Thank you
Stayed 2 nights in Jan 2024
Response from Royal Lion on 2 Feb 2024
Thank you for taking the time to post a review and we are glad you enjoyed your stay with us.

8/10 Good

Iliyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old hotel on the sea line, amazing view. What i didn't like is that they have only instant coffee , and for the breakfast i had to go somewhere else because of that
Stayed 2 nights in Jan 2024
Response from Royal Lion on 14 Jan 2024
Thank you for taking the time to post a review.

2/10 Terrible

Thomas

Stayed 1 night in Jan 2024
Response from Royal Lion on 25 Feb 2024
Thank you for taking the time to post a review. We are sorry you were disappointed with you stay.

6/10 Okay

bethan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Royal Lion on 14 Jan 2024
Thank you for taking the time to post a review.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel definitely stay again
Nice hotel shame was not informed the bar was closed for refurbishment but room was upgraded which was very kind. The mattress was hard though also would have been nice if there was some staff at night as there was a couple of rowdy guests
Stayed 1 night in Dec 2023
Response from Royal Lion on 14 Jan 2024
Thank you for taking the time to post a review.

10/10 Excellent

mandy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sea view was amazing. The room was large, warm and comfortable. Breakfast was really good too. Right in the heart of Tenby so close to all the shops and pubs etc. the hotel is in need of repair but it did not affect our stay at all. Great price. We would definitely stay here again
Stayed 1 night in Dec 2023
Response from Royal Lion on 15 Dec 2023
Thank you for taking the time to post a review. We are pleased you enjoyed your stay with us and we look forward to being able to welcome you again in 2024.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable rates for a spacious room with sea views. Clean throughout and comfortable mattress. Staff were very friendly and helpful. Centrally located
Stayed 2 nights in Nov 2023
Response from Royal Lion on 16 Nov 2023
Thank you for taking the time to post a review and you enjoyed our stay with us.

6/10 Okay

Marie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Royal Lion on 16 Nov 2023
Thank you for taking the time to post a review for us.

6/10 Okay

Wendy

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice location , needs updating but fair price
This hotel has the best location , looking out over the beach and steps away from Tenby center. The room was clean and tidy , but the hotel is in need of some updating . Only one light worked in the room and the heating never was on , and it was cold at night . It was the cheap weekend and did not expect too much , but the shower was lovely and hot and we had fresh clean towels every day . The breakfast was basic but ok , my wife struggled as she was vegan and they did cook a veggie sausage for her but not the best . We enjoyed our stay but it was just a place to sleep whist we enjoyed the Blues festival weekend . The view from bedroom was great .
Stayed 3 nights in Nov 2023
Response from Royal Lion on 15 Nov 2023
Thank you for taking the time to post a review and you enjoyed the Blues festival. We are sorry you had some issues during your stay with us. All heating is individually controlled in each bedroom but had we been made aware of these issues they could have been addressed for you during your stay.

6/10 Okay

Neeraj

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is an old building. And I also loved the stay but the windows were not clean and the inner door wouldn’t lock. I would again comeback but I would ask you to please fix this?
Stayed 2 nights in Oct 2023
Response from Royal Lion on 31 Oct 2023
Thank you for taking the time to post a review. We are sorry you had a few issues during your stay but had you have made us aware of these at the time we could have dealt with them during your stay for you.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, room comfort
Economically good
Stayed 2 nights in Oct 2023
Response from Royal Lion on 29 Oct 2023
Thank you for taking the time to post a review for us and that you enjoyed your stay with us.

2/10 Terrible

M

Stayed 4 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break stay
Really enjoyed our stay room was clean and up to date only drawback was the price of drinks which was way over the top only drunk there once.Breakfast was great hot and freshly cooked will stay there again as we have in the past staff were friendly
Stayed 3 nights in Oct 2023
Response from Royal Lion on 29 Oct 2023
Thank you for taking the time to post a review for us and you enjoyed your stay with us. We are sorry you thought our bar prices were expensive but we feel they are in line with other establishments in town.

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
A nice stay
The bedroom was lovely and spacious (it even had a lounge area and on suite bathroom) and we had a sea view. The staff friendly, and the hot breakfast was ok - other breakfast items are were available.
Stayed 1 night in Oct 2023
Response from Royal Lion on 20 Oct 2023
Thank you for taking the time to post a review and we are pleased that you enjoyed your stay with us.

8/10 Good

David

Liked: Cleanliness, staff & service
This hotel has obviously seen better days, and is in need of a general overhaul. But, checkin was very quick and friendly, the room was clean, the shower very warm (though the appearance was a bit down). Breakfast was good and the service very helpful. We stayed two nights and were very comfortable
Stayed 2 nights in Oct 2023
Response from Royal Lion on 20 Oct 2023
Thank you for taking the time to post a review we are pleased that you enjoyed your stay with us.

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Great value hotel.
Fantastic loctation, large comfortable room with great sea views, good wifi, tv, tea/coffee & ok bath & shower. Good breakfast choices & very nice breakfast room. Hotel is run down & you need to be fit to climb stairs but rooms,food & welcome are great. Excellent value for money over all.
Stayed 2 nights in Oct 2023
Response from Royal Lion on 20 Oct 2023
Thank you for taking the time to post a review for us. We are pleased you enjoyed your stay with us.

10/10 Excellent

Jannette

Stayed 1 night in Oct 2023
Response from Royal Lion on 20 Oct 2023
Thank you for taking the time to post such a positive review. We are delighted you enjoyed your stay with us.

6/10 Okay

Ken

Stayed 2 nights in Oct 2023
Response from Royal Lion on 31 Oct 2023
Thank you for taking the time to post a review.

2/10 Terrible

Neal

Disliked: Cleanliness, property conditions & facilities, room comfort
not the place if your disabled
it is not good for disabled people
Stayed 2 nights in Oct 2023
Response from Royal Lion on 22 Oct 2023
Thank you for taking the time to post a review. We are sorry you were disappointed with your stay.

10/10 Excellent

R E

Stayed 2 nights in Sep 2023
Response from Royal Lion on 6 Oct 2023
Thank you for taking the time to post such a positive review for us and we are delighted you enjoyed your stay with us.

6/10 Okay

Mrs M N

Beautiful view of the harbour but the hotel looked a bit tired. Breakfast quick and adequate. Staff we’re all pleasant.
Stayed 5 nights in Sep 2023
Response from Royal Lion on 15 Oct 2023
Thank you for taking the time to post a review.

8/10 Good

Mike

Stayed 1 night in Sep 2023
Response from Royal Lion on 7 Oct 2023
Thank you for taking the time to post a review for us.

2/10 Terrible

Jason

Stayed 2 nights in Sep 2023
Response from Royal Lion on 22 Oct 2023
Thank you for taking the time to post a review. We are sorry that you were disappointed with your stay.

6/10 Okay

Linda

Travelled with partner
Disliked: Property conditions & facilities
The views from our hotel room across the harbour and the beach and cliffs were absolutely incredible. The position of the hotel was superb. Whilst the building, at about 300 years old, had charm and elegance it is sadly very run down and in need of much TLC. However, for the price (which included a quite decent breakfast) and location it wasn’t bad value and Tenby itself is such a pretty town with wonderful views and scenery.
Stayed 2 nights in Sep 2023
Response from Royal Lion on 15 Oct 2023
Thank you for taking the time post a review

6/10 Okay

James

Stayed 6 nights in Sep 2023
Response from Royal Lion on 15 Oct 2023
Thank you for taking the time to post a review.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Royal Lion on 6 Oct 2023
Thank you for taking the time to post a review and we are delighted you enjoyed your stay with us.

4/10 Poor

Liam

Stayed 1 night in Aug 2023
Response from Royal Lion on 15 Oct 2023
Thank you for taking the time to post a review.

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tenby Royal Lion
Beautiful old building comfy bed, great size room, lovely views only downside is the windows looked like they could fall apart. Breakfast nice but a bit small.
Stayed 2 nights in Aug 2023
Response from Royal Lion on 21 Aug 2023
Thank you for taking the time to post a lovely review and you enjoyed your stay with us.

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities
I was a bit doubtful to stay here after looking at reviews,but I so glad we did. We stayed here for 3 nights and loved it! Yes the building needs work, BUT it was spotless! Not a single cobweb in sight! The room was a good size (family room) with perfect views over north beach. The staff were very welcoming and helped with our luggage,if you struggle with stairs then ask for a low floor,I didn’t think too and struggled,but the gentleman on the desk helped with bags etc as I mentioned before. People on other reviews have said the lift is out of order,which it is but the hotel doesn’t advertise it has a lift so you can’t really complain about that in my opinion! The breakfast was a good size with plenty of fresh bread and proper butter! We will definitely be returning here,just on a lower floor! Thankyou for a wonderful few days!!
Stayed 3 nights in Aug 2023
Response from Royal Lion on 21 Aug 2023
Thank you so much for taking the time to post a lovely review and you enjoyed your stay with us. We would also like to thank you for the comment made about the lift!

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023
Response from Royal Lion on 7 Aug 2023
Thank you for taking the time to post a review. We are delighted you enjoyed your stay with us.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right on the front
Stayed 1 night in Jul 2023
Response from Royal Lion on 29 Jul 2023
Thank you for taking the time to post a review for us. We are glad that you enjoyed your stay with us.

4/10 Poor

M

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only positive is the location
Very run down hotel. I can’t believe I paid £100 for a night there. I should have known the way things were going to be, when they put me on the top floor, then said the lift was broken. It doesn’t look like it’s worked for years. The breakfast, while edible, was the smallest I’ve ever had in a hotel, it was like a small child’s portion.
Stayed 1 night in Jul 2023
Response from Royal Lion on 29 Jul 2023
Thank you for taking the time to post a review and we are sorry you were disappointed with your stay. At present the hotel does not advertise that it has a lift.