Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
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Reviews of Atlas Suites Tenerife

3.5 out of 5
Atlas Suites Tenerife
Avda. San Francisco, 1, Arona

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 38 reviews" "
Rating 8 - Good. 5 out of 38 reviews" "
Rating 6 - Okay. 4 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

9.2/10

Cleanliness

9.6/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dennis

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, room comfort
Beautiful suite, helpful staff, ideal location. Couldn't ask for much more really. Also the bathtubs were epic
Stayed 9 nights in Nov 2023

2/10 Terrible

Ruperto

Liked: Cleanliness, amenities, property conditions & facilities
Catia - a glorified secretary with front desk duties ruined my complete stay from day one. She refused to honor my booking terms not accepting my cash payment, impersonated to be the owner and sole decider. She threatened to let me homeless and destitute as an alone tourist, if payment not made by my debit card after being told that funds were compromised and that my agreement with Expedia was paying extra to "reserve now and pay later" at the property and to pay cash. If any of those terms were not accepted, I would have never booked the property. She was nasty, attacking, confrontational, imposing, bullying, cruel, lying, impersonating, racist and prejudice with hate, etc. I mentioned that she was committing a "bait and switch", acts of cruelty, fraud, breaking official agreements, etc., which she didn't care one bit, insisting on not honoring any agreements and demanding only electronic payment or leave. By luck, my card accepted the charge, but leaving me without funds on my card and spending every hour desperately trying to find any travel agencies to accept cash, or being destitute, unable to leave inspite of having cash. It took me until my last day to go through the very prejudiced and racist maze encountered in Tenerife that systematically refused to help me. One last-minute place finally accepted my business but draining my cash funds for purchase being last-minute. And, all because of this "Catia" woman. I should be reimbursed for malice, pain and suffering.
Stayed 8 nights in Nov 2023

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious, very clean. Shower tray very slippery. More crockery and cutlery required. Minor maintenance jobs needed. Helpful friendly staff.
Stayed 9 nights in Nov 2023

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, room comfort
Tenerife
Apartments are huge and is my new favourite place to stay it has everything you need for an awesome holiday only thing to watch is its directly across the road from the pubs so its noisy till 12 apart from that its well placed for everything an umbrella on the terrace would be a good addition we were in mistique The guy in reception alfonso is extremely helpful and will do anything for you
Stayed 5 nights in Nov 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy 10 minute walk to center of town, less than 15 mins to beach. Short drive to Costa Adeje (10 mins) for Siam Park and Mall. Room was spacious and well-equipped. Local mall has a good (if slightly expensive) supermarket. The neighbouring bars are noisy at night (live singers and karaoke all competing is quite the cacophony) so you can’t sit outside and relax, but the rooms are sound proofed enough that it’s peaceful inside if you want/need a quiet evening. Same bars are super friendly if you want to join in! ‘Overseas’ and ‘Avangard’ are two excellent restaurants within 3 mins walk.
Stayed 7 nights in Oct 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness
Stayed 9 nights in Sep 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Fantastic, spacious apartments, magic stay
Huge and fantastic apartments. Could not fault them, had everything you could want for a self catered holiday. Soft fluffy towels, massive (and I mean massive) rooms, well equipped kitchen and bathrooms. Helpful staff, well located and very well price for what you get. The only minor downside (as others have mentioned) is it’s vicinity to some very loud bars. Didn’t ruin our stay by any means, but it was difficult to get to sleep before midnight. If this does not bother you, then I cannot recommend more highly.
Stayed 14 nights in Aug 2023

10/10 Excellent

Steven, Hornchurch

Liked: Cleanliness, amenities, property conditions & facilities
Hard to fault this place. Great quiet location. There is a little noise from the bars opposite but it’s not overly intrusive and stops at midnight. It didn’t bother us at all. The “rooms” are simply enormous. I mean huge. We had a two bedroom apartment which extended over three floors including the roof terrace. The kitchen/living area alone was twice as big as many rooms I’ve stayed in. Staff were friendly, everywhere was clean, even the towels were thick and luxurious. I mean, stop looking and book here.
Stayed 5 nights in Jul 2023
Response from Atlas Suites Tenerife on 20 Jul 2023
Dear Steven, Thanks a lot for sharing your thoughts with us and take a moment to leave a review. We work very hard to give the best service and we are very happy to hear from you that we met your expectations. We hope to host you again soon!Thank you, Kind regards,

10/10 Excellent

Iryna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Atlas Suites Tenerife on 3 Jul 2023
Dear Irina, Thanks for your five stars! We hope to host you soon againKind regards

10/10 Excellent

Dawn

Liked: Cleanliness, room comfort
Stayed 14 nights in May 2023
Response from Atlas Suites Tenerife on 6 Jun 2023
Hello Dawn, We’re so grateful that you took the time to leave us a 5-star review. We're looking forward to seeing you again soon! Thanks a lot!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Really enjoyed our stay, Suites are massive, very impressive and staff were great.
Stayed 7 nights in Apr 2023
Response from Atlas Suites Tenerife on 6 Jun 2023
Hello, We’re so grateful that you took the time to leave us a 5-star review. Thank you and hope to see you soon again!

10/10 Excellent

Howard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay, loved everything about it, definitely book again. Only negative is rooms at front do have to listen to the bars across the road until midnight. Won’t stop us booking again though.
Response from Reservation Dept. on 26 Jan 2023
We appreciate your reviews and excellent score

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Amazing
Communication was great ,with online check in making the actual check in so quick.guided tour of room st.mortiz which I can recommend enough for a couple,has fully fitted kitchen,corner bath in the bedroom,a dining balcony and also a private rooftop patio. Loved this place!
Stayed 5 nights in Nov 2022
Response from Reservations Dept. Manager on 5 Dec 2022
Thanks for your excellent score and reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely greeting from manager. Clean room, very spacious! Was really surprised to have two en suites, but shower head was broken in one. Didn’t affect things too much. Pool was clean and never too busy. Downhill to the beach, so uphill home, but not too bad. Great to have the dryer and dishwasher in room. Room was quite noisy at night from water system and other guests, but able to sleep well. Not disturbed by staff but able to ask any thing via WhatsApp. Temperature was comfortable and easy to control. Great to have use of the pool and towels after check out! Great holiday, would definitely recommend!
Stayed 6 nights in Jul 2022
Response from Reservations Dept. on 4 Aug 2022
Thanks for your reviews and excellent score

10/10 Excellent

Matthew

Liked: Cleanliness, room comfort
Excellent
The apartment was great, much bigger than expected. We had direct access to the pool which was a big bonus. The staff were very helpful and friendly, and were available anytime to answer queries. The beach was only a short walk away with plenty restaurants and bars. Playa De Las Americas was only a short taxi ride away. Overall a great stay.
Stayed 6 nights in Jul 2022
Response from Reservations Dept. on 24 Jul 2022
Thanks for your reviews and excellent score

6/10 Okay

Ross

Travelled with partner
Liked: Amenities
We stayed in this property for 4 nights. I was aware of previous reviews stating that the bars nearby are very loud until early hours and on arrival asked if we could have a room which was not directly near these bars. This was disregarded and we were given the room closest to the bars and were told to contact the staff if it was a problem, first night it was very loud until around 1am and upon asking to be moved I was told I’d have to pay an extra €160 which was a ‘special price’ for me. I refused to pay extra money as had already paid a premium price for this property and struggled to sleep before 1am for the whole stay. The hotel itself is nice but needs some TLC, the room was dirty and was not cleaned the whole time we stayed, the sofa had lots of stains from previous guests. The pool and jacuzzi did not appear to be cleaned either for the duration of our stay and many of the amenities such as sauna and treatment room were closed and marked out of order. It’s a shame as this hotel could be beautiful but it seems that the owners have almost given up on it due to the inevitable complaints they get due to noise
Stayed 4 nights in Jun 2022
Response from Reservations Dept. on 20 Jun 2022
We regret your comments, since they are not the ones we would have liked. We are trying to identify the problems you are talking about, since it is not the usual, being, on the contrary, quite positive comments about the property. Regarding the change of accommodation, what you were told was that we had vacant accommodations, of the type that you had bought, and that the only one left available was a much bigger and superior one (2 bedroom Suite). His price was much higher than the one you bought but, even so, and trying to please you, we made you a very special price, being the price, which we have given you was the total for 3 nights. We are trying to get the competent authorities, in terms of noise, to reduce it.

10/10 Excellent

Bryn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a hidden gem and was an amazing apartment (key largo) Just watch Expedia offering a plunge pool in each room this is not true some have and some haven’t. The staff in these suites are amazing and so helpful and will sort any problems out swiftly unlike Expedia
Stayed 6 nights in May 2022
Response from Reservations Dept. on 7 Jun 2022
Thank you very much for your excelllent reviews and score.

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Great place but reception coverage was sparse!
Stayed 9 nights in Apr 2022
Response from Reservations Dept. Manager on 11 May 2022
We appreciate the excellent score you have given us, as well as your comments, which we will take into account.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, room comfort
Quiet and friendly
Lovely clean and quiet complex near some shops, bars and restaurants and only 10 minutes walk from the beach. We booked a 3 bed apartment which was huge with well equipped kitchen, large balcony and sun terrace with jacuzzi. Staff were very friendly and helpful. Yes there was some noise in the evenings from the nearby bars but it was barely audible with the doors closed and stopped by midnight so not a big issue.
Stayed 10 nights in Apr 2022
Response from Reservations Dept. Manager on 1 May 2022
We appreciate your comments and excellent score

10/10 Excellent

dan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely big apartment
Stayed 7 nights in Apr 2022
Response from Reservations Dept. Manager on 1 May 2022
We appreciate your comments and excellent score

10/10 Excellent

Ray

Travelled with partner
Liked: Amenities
We originally booked ten nights for a stay in January 2022 but liked our one bed apartment and complex so much we stayed an additional nine nights. We stayed on the quiet side of the complex but agree with previous comments that the right side facing onto the bars on Av San Francisco, are noisy from approx 8.30pm until close. However, during the day the complex and swimming pool area is quiet. Special thanks to Alfonso and Catia who were attentive and looked after us during our stay. The bottle of bubbly and chocolates on arrival were a nice touch. The ground floor apartments are huge and well appointed with a modern large bathroom and comfortable bed. The terrace opens up onto the pool. Great location being close to a large supermarket, shops and bars. The town and beachfront are a 12-15 minute walk away.
Stayed 9 nights in Jan 2022
Response from Reservations Dept. on 7 Mar 2022
We appreciate your comments and excellent score.

10/10 Excellent

FLOYD

Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2022
Response from Reservations Dept. on 7 Mar 2022
We appreciate your excellent score.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
No rest for the entire stay!
Maid service is non-existent, No bed changes or new towels for the entire stay, Apartment was full of ants even in the kids bed, Extremely noisy until 2/3am every night from the adjacent bars. Pool was absolutely ice cold with limited sunbeds around the pool. I 100% would never stay here again, we couldn’t wait to leave the apartments it’s was a very stressful time staying in Atlas formerly the Paramount. The service at the Beverly Hills/Sunset Beach/Hollywood are far superior and cheaper to stay than here.
Stayed 7 nights in Dec 2021
Response from Reservations Dept. Manager on 18 Jan 2022
We want to apologize for not having met your expectations and let you know that we are working hard to ensure that all our clients are totally satisfied with our services. Unfortunately, since your comment is anonymous, it is very difficult for us to identify the problem that has arisen to generate your complaints and, with this, it makes it difficult for us to be able to identify the day and the situation of the same without, with this, we do not want validate your comment. We would like you to give us your reservation number so that we can carry out an in-depth study of what happened. Kind regards,.

10/10 Excellent

William

Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2021
Response from Reservations Dept. on 13 Dec 2021
Thank you very much for your excellent score.

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
We were lucky enough to get an uprgade. Reason unknow. The manager did't know about it as well as the booking happend through HOTELS.com and the manager does not have any influence on it. I was a 3 story flat with roof terrace for 4 people, but we were only two. It was an amazing place and location and they had everthing in that accomodation you would dream of. The manager gave good recommendation where to eat and drink out. Perfect stay!
Stayed 5 nights in Dec 2021
Response from Reservations Dept. on 12 Dec 2021
Thank you very much for your excellent score and reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for Los Christianos area, we booked a studio but were upgraded on arrival to a two bedroom apt which was fantastic. Great communications prior to arrival and fantastic support from on site staff and manager. A small complex with security gate, private pool and sun deck areas. Very clean and well cared for all round. The apartment had all amenities one could need for a relaxing stay. highly recommended.
Stayed 7 nights in Nov 2021
Response from Reservations Dept. on 5 Dec 2021
Thank you very mucho for your comments and excellent score

8/10 Good

Jarkko

Liked: Cleanliness, amenities
Stayed 7 nights in Nov 2023

6/10 Okay

Karl

Liked: Cleanliness, room comfort
Great stay, But not perfect
Our apartment was big and clean, exempt the main bathroom, there was bad smell and mold in the shower, we did tell the hotel staff and they try to clean it again but it was still not ok and we could not use the bathroom for 9 nights 😩 we did have another toilet but no shower or bath. The bed was very good and kosy The pool area was very nice, location in Los Cristianos was perfect for us 👍 we are probably going to stay there again later
Stayed 9 nights in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
super endroit avec acces direct avec la piscine un peu bruyant le soir, ce que nous ne savions pas... personnel très très sympa !
Stayed 4 nights in Oct 2023

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartamentos muy limpios, cuidadados y muy completos, muy recomendable
Stayed 7 nights in Jul 2023

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
L'appartement est top. Très bien équipé. En revanche, il serait judicieux de remplacer la cafetière par une machine à dosettes (le café y est meilleur). Pour le reste, tout est parfait. Très spacieux, propre, la machine à laver et le sèche linge sont un vrai plus lors des vacances. La literie un peu molle mais pour 1 semaine de vacances, ça peut suffire. La terrasse au dernier étage est très bien et permet une vue panoramique du quartier. L'espace piscine est très bien. Il y a assez de transats pour tout le monde et la piscine est très agréable, avec son spa chaud. Un énorme merci pour l'équipe (Alphonso et Cathy), qui sont extrêmement gentils et attentionnés à leurs clients. Au niveau de la situation géographique, je suis partagée dans le sens où il y a absolument tout ce qu'il faut aux alentours et accessibles à pied (centre commercial pour les courses, les restaurants, les bars...). Mais, les appartements sont situés juste en face de pubs anglais, dont 3 karaokés très animés tous les soirs et 1 pub anglais avec ses 18 TV, qui retransmet tous les matchs de foot anglais. Il y a du bruit tous les soirs et jusqu'à 00h30 maximum. Le côté positif est qu'après cette heure, c'est très calme et vous pouvez dormir tranquillement, jusque tard le matin. Si c'était à refaire, je reviendrai sans problème. Je recommande cet établissement.
Stayed 7 nights in Apr 2023
Response from Atlas Suites Tenerife on 6 Jun 2023
Hello Michael, We really appreciate you taking the time to leave us a 5-star review. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best service possible. I’ll make sure to share your feedback with them. We are looking forward to serving you soon again!

10/10 Excellent

Vincenzo

Stayed 6 nights in Apr 2023
Response from Atlas Suites Tenerife on 6 Jun 2023
Hello Vincenzo, We really appreciate you taking the time to leave us a 5-star review. We can’t wait to share your feedback with our team.Hope to serve you soon again!

10/10 Excellent

Irena

Stayed 7 nights in Apr 2023
Response from Atlas Suites Tenerife on 6 Jun 2023
Hello Irena, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.Hope to serve you soon again!

10/10 Excellent

Simone

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
E una struttura bellissima e confortevole qualità prezzo il massimo
Stayed 5 nights in Jun 2022
Response from Reservas on 13 Jun 2022
Grazie mille per i tuoi commenti e per l'eccellente valutazione

6/10 Okay

Verified traveller

Liked: Cleanliness
Nicht noch mal...
Die Unterkunft ist schon ziemlich in die Jahre gekommen, war aber sauber. Der Pool war so kalt, dass wir ihn kein einziges Mal benutzen konnten. Direkt gegenüber sind einige Pubs, die bis Mitternacht laute live Musik spielen. Die große Badewanne war nett, allerdings hat man nur eine beschränkte Menge warmen Wassers, d. h. man kann sie nicht wirklich voll machen. Zudem sind die Matratzen nicht mehr die besten und die Zimmer sehr hellhörig. Wir würden nicht noch einmal dort übernachten.
Stayed 16 nights in Jan 2022
Response from Reservations Dept. on 1 Mar 2022
Wir schätzen Ihre Kommentare, die wir berücksichtigen werden, um die Fehler, die wir gemacht haben, zu korrigieren und uns weiter zu verbessern.