The Crystal Maze LIVE Experience

Just wanted to say a huge thank you to Yvonne and say how great and friendly she was. We had a lovely stay and really appreciated the room upgrade (Brooke appreciated it too). We will deffo book again and will hopefully see you again soon. Thank you. Steph x

Had only booked for "Room only", but on returning in the evening, found it was the opening night for their new Buffet dining service and was invited to sample free of charge! Unfortunately having already eaten wasn't up for a full meal but from the small sample I had is highly recommended - wide variety for all tastes and excellent quality. Staff friendly, attentive and helpful throughout.

First of all the hotel is located near the central area of Manchester, very convenient for Bridgewater Hall where we wanted to be. The staff were the main attraction the hotel had to offer. They were friendly, welcoming and very helpful. This is a boutique style hotel so rooms look good but are a bit quirky. The bathroom (Shower and sink) are part of the bedroom so offers little privacy. Creates issue when someone wants to use the bathroom toilet during the night as light - lights up the whole room. The water supply and pressure were pretty awful - low pressure and very difficult to get a balance temperature. The water is obviously pumped since there is no water at all until you insert the room card in the card holder to turn on power (and water). Would suggest that they need to turn the pressure up on this pump as a matter of urgency.. I found the bed too firm and lumpy to give a comfortable nights sleep coupled with cheap pillows that were more suited to a one or two star hotel than a four star boutique. No drawers anywhere in the room - 1 wardrobe with 2 shelves. Small TV with good range of channels and apps. Breakfasts were generally good but lacked a little in choice - all the basics but little variety (only 2 types of cereal for example). No brown or whole-wheat sliced bread. Very good bar and restaurant on the ground floor. All in all, I felt the room sacrificed function for design. Cant really recommend, even though the staff were great.