Berkhamsted Hotel Guide - The Pottery Project hotels in Berkhamsted, United Kingdom.

"Rooms are very clean and the staff are welcoming/friendly"

"Lovely place to stay, great staff and beautiful surroundings. We only stayed one night but felt like we made the most of what was on offer. Had a swim late in the evening and first thing in the morning, pool was slightly chilly but a good size and lovely for the kids. Room was spacious, comfy and clean. Breakfast was delicious and plentiful. All the staff we met were very friendly, particular mention to Rebecca the receptionist who gave us a very warm welcome and explanation of the facilities. Enjoyed the grounds and the large flock of peacocks in the morning before we left- this was a stop off to break a long journey and we’d absolutely stay there again. "

"Extremely polite, helpful staff. Nothing was too much trouble. Food was delicious and lovely variety at breakfast. Rooms clean and tidy with everything we needed "

"The property really needs some maintenance to it. Very dated all round. Champneys used to hold a high standard name as a spa hotel but over the years it’s really lost its touch. Was disappointed with the cleanliness of the spa facilities. Was in the spa for 2ish hours and not a single member of staff cleaning anything. Mainly the floors which were full of grit/hair/dirt. Edging of pool areas have algae. Really just needs a deep clean. We didn’t stay for dinner however we had breakfast which was underwhelming. We were on the last sitting of 9.15am but nothing was getting topped up despite asking. Breads were out/butter was out/yogurts out/fruit bowls out or on last scraps. The coffee was super weak - not even black it was the colour of tea. I had to ask one of the staff if this was on its last leg as it just didn’t look right. Luckily a kind server came and gave me a fresh pot of strong coffee which I’m incredibly grateful for. Whilst no real complaints of staff, I didn’t find them as welcoming as you would in a spa hotel. "

"We had an issue with our bed but the staff were brilliant and chaned our room Very happy with the hotel will stay again "

"Free parking easy, friendly staff, literally next to high street where there’s shops/restaurants. Constructive criticism is for such a relatively small outlay the room could be a good budget room. Valance round bed base, peeled off paint touch up. However the shower was not good at all. 3 or 4 shower head holes worked, the remaining water was spouting from the screw on part of shower head and the door was falling apart with trim hanging off and the grout was black in lots of places, spray mould remover would easily rectify this? Was reported but was told no one had ever mentioned this? Bizarre! "

"Although the room was relatively clean, I did not feel safe not having a locking out door especially after recent incidents at Travelodge The hot water was lukewarm and hardly running out of the main sink tap Mattress was lumpy not that comfortable mould in shower on ceiling. Staff are very friendly unfortunately this is a very tired accommodation walls incredibly thin. For a pub with rooms, it’s on the expensive side"

"Rooms were a bit dated and tired"

"So happy we chose to stay here for our vacation! Absolutely 💯 home away from home. All the thoughtful extras were thoroughly appreciated! A wonderfully homey place to relax after sightseeing. Would certainly be back and highly recommend! "