Marrakech Hotel Guide - Theatre Royal hotels in Marrakech, Morocco.

"Positives about this Riad is its location in heart of old market and city centre . Interiors are very nicely done in traditional Moroccan style and give royal feeling. Biggest Negative of this Riad is its staff. They are very rude and dont know anything about hospitality. I would not recommend this Riad just because of its staff and they will ruin ur holiday and stay."

"This hotel is very expensive but you will enjoy every minute of your stay "

"good hotel"

"The room had what we needed for the 1 night's stay, and reception was friendly, but a big Caution... the balcony door latched behind us when we went out on the balcony and we were trapped outside for about a minute until we were able to kick it open, thankfully. "

"The staff was exceptional."

"The room was clean but not at all shown in pictures, it was like low class motel not a 3 star hotel. The only saving grace was working AC since it is very hot in Marrakech and the location as it is in centre of the city and walking distance to malls and restaurants."

"Don’t expect too much from this hotel if you are used to staying in Ibis hotels. This is no where near the standard you would expect from the Ibis brand. The general condition of the corridors was poor with dirty carpets. Our room was not good with a low standard of decoration, only one bedside table, one chair and very basic storage. There was no safe in the room although I was fairly sure the room description on Expedia suggested there was a laptop safe. When we asked the reception staff about the location of the safe we just got a shrug. Power points were located away from useable surfaces. The towels were thin and usually decidedly grey! On checking into our room on the first night we found the towels neatly folded but already wet and obviously not fresh. They were changed quickly when we asked at Reception. The only saving grace was the excellent cleaning staff who changed our towels and made up the bed everyday. The bar and breakfast area was better than the rest of the hotel and although we didn’t take breakfast it looked like there was a good choice and it was well presented. There is a pool but we never saw anyone swimming in it. The hotel has a sign outside suggesting there is a restaurant but other than breakfast we were unable to purchase a meal. The best thing about the hotel is its location, which is close to the railway station and within walking distance of the city highlights, restaurants and shops."

"The hotel is very beautiful with absolutely stunning gardens – the grounds really make a big impression and create a wonderful atmosphere. The food is very good and the staff is polite and friendly. However, you need to be very careful with room location. Rooms not facing the garden are very noisy, which can significantly affect the stay. Communication by email is also quite poor – we never received replies to some of our emails, including one regarding flowers that were delivered to the hotel and were unfortunately of very poor quality. Overall, we have mixed feelings. On one hand, it is a wonderful and impressive hotel, especially because of the gardens. On the other hand, small issues like noise and lack of email communication negatively affect the overall experience. We would still recommend the hotel, but strongly advise choosing a garden-facing room and confirming important requests in advance."

"Lovely hotel. We were offered a free upgrade to the penthouse. Staff were friendly and service was great. Heated pool. "