Thermal Hotels

"Expensive Coachella stay but hotel was nice."

"We booked this resort during Spring break to have a pool vacation. During this time, the family pools were completely overcrowded each time we went. We also did not receive housekeeping regularly (we had not opted out) except once by special request when they had not been by for two days. We were a family of four, and all we wanted was a refreshed room and to relax by the pool, neither of which happened."

"Staff and outdooor pool where awesome "

"Great family getaway "

"Family friendly hotel, great during Spring break! We will be returning as the amenities and the “beach” pool area was a hit with the kiddos. Be sure to pack pool floats as they’re allowed at the pool, just keep an eye out as there are no signs around the pool indicating the floats are not provided by the hotel. The breakfast buffet at CAVA was alright, but the chairs in the patio dining area could’ve been better cleaned. The staff was friendly and approachable overall, but no one was going out of their way to offer assistance or to inform us of additional services provided. We missed the Easter hunt as the event wasn’t heavily promoted. The only Easter related signage I noticed was for a $75 kid’s Easter basket. Other than that the hotel is clean, housekeeping does a good job at maintaining the rooms tidy. The room we stayed in was partially carpeted and given that this is a dog-friendly hotel I think that they could do without."

"Great staff"

"Large room, balcony, and pools. Great for families. Onsite restaurant was terrible."

"This resort is unacceptable for a Hyatt property. On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Beyond that, not much to like. For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk repeatedly refused our requests for cleaning (we say other customers complaining about the same). The quality of the food here is bad, whether kids food or adult food. The marketplace is overpriced, and the quality is closer to what you find for takeaway food in a gas station. The quality of the ingredients of the food from the restaurants were high, the execution was poor and uneven. The pool area has no seating if you go late morning. We had to grab towels and spread out on the turf near one of the pools. Even the tables for food service were full of people just trying to find space. Only about 35% of the chairs with towels or personal items seemed occupied at any given time. The resort staff and rules did not have them enforce any turnover of space not being used.This was on a Monday and Tuesday, so not peak days. The rooms were adequately clean. A couple of family members seemed to get bitten by unknown, non mosquito bugs in the room. "

"Amazing staff"