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Reviews of Hilton Garden Inn Silverstone

3.5 out of 5
Hilton Garden Inn Silverstone
Silverstone Circuit, Towcester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 184 out of 312 reviews" "
Rating 8 - Good. 76 out of 312 reviews" "
Rating 6 - Okay. 23 out of 312 reviews" "
Rating 4 - Poor. 14 out of 312 reviews" "
Rating 2 - Terrible. 15 out of 312 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Emily - Reception Supervisor on 29 Apr 2024
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Emily - Reception Supervisor on 29 Apr 2024
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the track and great service.
Stayed 4 nights in Apr 2024
Response from Emily - Reception Supervisor on 29 Apr 2024
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Apr 2024
Response from Emily - Reception Supervisor on 29 Apr 2024
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

8/10 Good

Chris

Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and brilliant service. Room was amazing
Stayed 1 night in Apr 2024
Response from Emily - Reception Supervisor on 29 Apr 2024
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing balcony view of the track! Great restaurant and staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Freddie

Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Birthday treat for my wife excellent location as I had booked the Silverstone museum had a fantastic stay will no doubt be back in the future
Stayed 1 night in Mar 2024
Response from Emily - Reception Supervisor on 27 Mar 2024
We are so glad you enjoyed your stay and thank you for the amazing feedback! We can't wait to welcome you back again in the future

4/10 Poor

Gordon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I booked this property, I messaged advising that we were celebrating a special occasion. Despite the hotel not being busy, we were given a room next to the gym, with a view of the main car park. There was no personal touch, something as simple as a card with ‘enjoy your stay’. The room itself was noisy, we could hear music at 11pm and at 6am, there was a light in the room, on the air con system which remained on all night, needless s to say we didn’t sleep well. The hotel itself was poorly signposted and the gates we’d entered the night before were closed, which led to us driving around aimlessly trying to find the exit. Upon check out staff didn’t even bother asking us how our stay was. I’ve stayed in many hotels and not one hotel has not asked how my stay was. I’ve previously stayed in the Hilton, Deansgate, Manchester and the staff couldn’t have been more helpful if they tried. Went away feeling disappointed for what should have been a special occasion.
Stayed 1 night in Feb 2024
Response from Emily - Reception Supervisor on 3 Feb 2024
Thank you for taking the time to leave your feedback and I do apologise that we fell short of your expectations. If you encounter a problem during your stay we encourage all guests to let us know, this way we are given the opportunity to rectify this for you. Unfortunatley, we do not offer packages complimentary but we do offer celebration/birthday/anniversary packages that can be purchased in advance in order to make your stay extra special. All of your feedback is taken very seriously and has been passed on to the relevent departments.

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location. Slow service
Unmade car parking. Very very slow service in bar and restaurant. Unable to get a coffee in the morning before 8 as Starbucks not open and restaurant would only let you have a £15 breakfast. Great location for track. Nice rooms. Poorly signposted.
Stayed 1 night in Jan 2024
Response from Emily - Reception Supervisor on 3 Feb 2024
We thank you for taking the time to leave your review. We have taken on your feedback which has been passed on to the relevent departments. We do hope you give us the opportunity to restore your faith in us and choose to stay with us again.

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Emily - Reception Supervisor on 3 Feb 2024
Thnak you for taking the time to leave your feedback. I am so glad you enjoyed your stay and we hope to wish you back again in the future!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emily - Reception Supervisor on 3 Feb 2024
Thnak you for taking the time to leave your feedback. We are glad you enjoyed your stay and hope you chose to come and stay again.

10/10 Excellent

Claire

Stayed 1 night in Jan 2024
Response from Emily - Reception Supervisor on 3 Feb 2024
Thank you for taking the time to leave your feedback. We are so glad you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, gym and food!
Very clean and comfortable. Gym was in good condition as well. Good food at the restaurant!
Stayed 1 night in Jan 2024
Response from Emily - Reception Supervisor on 3 Feb 2024
Thank you for taking the time to leave your feedback. We are glad you enjoyed your stay and hope to welcome you back again in the future.

8/10 Good

robert

Stayed 1 night in Jan 2024
Response from HGI Reception Team on 15 Feb 2024
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

8/10 Good

Adam

Stayed 1 night in Jan 2024
Response from HGI Reception Team on 15 Feb 2024
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

10/10 Excellent

barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HGI Reception Team on 15 Feb 2024
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

8/10 Good

Bridget

Stayed 1 night in Dec 2023
Response from HGI Reception Team on 15 Feb 2024
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

4/10 Poor

anthony

Business traveller
Disliked: Room comfort
I would personally look for other hotels
Upon arrival I was given my room. The TV did not work. The engineers then tried to repair but had to move me to a different room. The second room the TV did not work. About 4 channels was working but the TV would then randomly turn it's self off. However that was not the worst. There was a immense buzzing noise throughout the room and when I asked reception they advised that they cannot turn it off as this was the only means of airflow into the room. I booked he room as part of a business trip and had a lot of work to do in preparation however the noise was horrendous and so loud that it was almost impossible to concentrate. I would not be staying at that hotel again anytime soon.
Stayed 1 night in Dec 2023
Response from Emily - Reception Supervisor on 24 Dec 2023
Good morning, I do apologise for not meeting your expectations. Unfortnaltey, there is an ongong issue with the TV's hotel wide which is being investigated. I do apologise for the inconveniece and the inpact it had on your stay. In regards to the buzzing sound that was in the room you are correct unfortunatley that is essential for air flow throghout the room and cannot be turned off. I am dissapointed to hear that nobody offered to move your room and for that I do apologise. Please be assured this has been brought up to the team to ensure this never happens to a guest again. We do hope you give us the opportunity to restore your faith in us. From everyone at HGI SIlverstone we wish you a Merry Christmas and a Happy New Year!

8/10 Good

Carolann

Stayed 1 night in Dec 2023
Response from HGI Reception Team on 15 Feb 2024
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

8/10 Good

Terence

Stayed 1 night in Dec 2023
Response from Emily - Reception Supervisor on 24 Dec 2023
Thank you so much for taking the time to leave feedback. I am glad to see that you enjoyed your time here at HGI Silverstone. We do hope to welcome you again!

2/10 Terrible

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Where do i start think cold Nordic concrete style rooms, albeit heated but bleak. The carpark is still a building site full of diggers and potholes and mud dont wear your best shoes or trousers they will be ruined quickly. The place is clearly not ready for customers yet i guess due to concern about profit opened early yet charging fulll rates. Sadly doesnt end there, a rush job in the rooms with wobbly lamp fittings poor tiling and mastick finish in the bathroom and only cold water from hand basin. In the bedroom we have a deeply uncomfortable hard mattress wobbly lamp fittings and whilst a decent size TV over Half the channels missing on the tv only had normal terrestial. Want me to carry on? Dont sleep on 5th(top) floor as when it rains the rattle on panelled tin roof above your head may keep you awake at night. Great Track view though which i guess we paid a premium for despite it clealry being closed for winter.
Stayed 1 night in Dec 2023
Response from HGI Reception Team on 13 Dec 2023
Good morning,I sincerely apologise that we fell short of your expectations. Our car park is unfortunately still under construction, please be assured this is a top priority and is due to be rectified as soon as possible. I am sorry you didn't find the room to your liking, I have passed this onto the relevant departments and I apologise on their behalf. We hope you chose to stay with us again so we can show you our usually very high standards and service. Again please accept our most sincere apologies.

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from HGI Reception Team on 13 Dec 2023
Hello, Thank you so much for taking the time to leave feedback. We are so glad you enjoyed your stay here at Hilton Garden Inn and we can't wait to welcome you back soon! Kind Regards, HGI Reception Team

10/10 Excellent

JOANNA

Stayed 1 night in Dec 2023
Response from HGI Reception Team on 13 Dec 2023
Good Afternoon, Thank you for taking the time to leave feedback with us. We are so glad you enjoyed your stay here at Hilton Garden Inn and we hope to welcome you back soon! Kind Regards, HGI Reception Team

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from HGI Reception Team on 13 Dec 2023
Good Afternoon, Thank you for taking the time to leave feedback with us. We are so glad you enjoyed your stay here at Hilton Garden Inn and we hope to welcome you back soon! Kind Regards, HGI Reception Team

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent new hotel. Very helpful staff. Good on site restaurant but would recommend booking in advance as it gets busy. Great room overlooking the track. Car park not finished yet but plenty of acceptable parking.
Stayed 1 night in Nov 2023
Response from HGI Silverstone on 1 Dec 2023
Thank you for the excellent review.We are glad your stay at our hotel was an excellent experience , we are looking forward to you being our guest again in the future.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue. Just wish room service didn’t finish at 8pm and could do with a little more diversity in the choice.
Stayed 1 night in Nov 2023
Response from HGI Silverstone on 28 Nov 2023
Thank you for your feedback about room service, we will bring this up at our next review .We are glad, that the rest of your stay with us was great.

10/10 Excellent

Emmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely fantastic. The room was extremely clean, modern and comfortable with a safe, air con, shower, huge tv… everything you need! We went to the restaurant for both dinner and breakfast. The dinner was so delicious, I definitely recommend the steak. The view from the hotel is unbelievable. You’re directly over the Silverstone race track. We got a king room with balcony and I cannot recommend getting a room with a balcony enough! If you’re staying here you won’t be disappointed with the balcony view. Also, a huge thank you to Tanice for looking after us. Amazing staff and great stay. Definitely recommend :)
Stayed 1 night in Nov 2023
Response from HGI Silverstone on 28 Nov 2023
We are glad you had a fantastic experience at our hotel, we hope you choose us again.

8/10 Good

Nigel

Stayed 2 nights in Nov 2023
Response from Emily - Reception Supervisor on 24 Dec 2023
Thank you so much for taking the time to leave feedback. I am glad to see that you enjoyed youtr time at HGI Silverstone. We do hope to welcome you again in the future.

4/10 Poor

Carolann

First room flooded and no one offered to dry my clothes just told no maintenance available come to reception and get a new key
Stayed 1 night in Nov 2023
Response from HGI Silverstone on 20 Nov 2023
Good Evening, we are sorry that your experience with us was not the best, we hope we can make your next experience with us is a pleasant one.

2/10 Terrible

Martyn

Stayed 1 night in Nov 2023
Response from Louise on 20 Nov 2023
Hello, We are sorry you felt this way about staying here at the Hilton Garden Inn. If you would like to explain more on why you felt like it was a 2/10 we appreciate any feedback. Kind Regards, HGI Reception Team

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently good service, comfortable rooms and a nice clear, airy feel
Stayed 2 nights in Nov 2023
Response from HGI Silverstone on 18 Nov 2023
Thank you for your lovely review.we hope to see you again soon

8/10 Good

Diane

Stayed 1 night in Nov 2023
Response from HGI Silverstone on 18 Nov 2023
Thank you for the feedback on your stay at our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Our stay was very pleasant. Very clean, comfortable and cosy. Food very high standard and reasonable pricing. Perfect addition if visiting for a track experience or the museum. Would have liked a little more information in regards to what services the hotel did offer such as room service & other facilities. Overall would visit again and recommend.
Stayed 1 night in Nov 2023
Response from Emily on 14 Nov 2023
Thank you for taking the time to review your stay. I'm so glad you enjoyed the experience. I apologise that our reception team did not make you aware of the extra facilities we offer. This has been passed on to the department and we thank you for bringing this to our attention. We hope to welcome you back in the future!

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Emily on 14 Nov 2023
Thank you for sharing your feedback, we are glad you enjoyed your stay. We hope to welcome you back in the future!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Better hotels in the area.
Not good value for money, toilet seat was loose, flexible shower head had more water coming out of the wall than the head itself. Check the room you have booked, I ended up in a disabled room and beware of the room charge plus taxes, what I paid was not what I expected.
Stayed 1 night in Nov 2023
Response from Emily on 13 Nov 2023
I apologise that we fell short of your expectations. I hope you give us the opportunity to restore your faith in us. I have passed on your feedback to the relevant departments and I thank you for taking the time to leave a review.

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from HGI Silverstone on 13 Nov 2023
Hilton Garden Inn Silverstone team are glad you had a great experience with us, thank you for the positive review.

10/10 Excellent

Scott

Stayed 1 night in Nov 2023
Response from Emily on 12 Nov 2023
I am so glad you enjoyed your stay at Hilton Garden Inn Silverstone, we hope to welcome you back in the future!

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Emily on 12 Nov 2023
So glad to hear you had a great time at Hilton Garden Inn Silverstone, we hope to welcome you back some time in the future!

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naturally if you're going to be doing anything at Silverstone, this hotel is literally at the track. Rooms were nice, clean, and well appointed. Restaurant was okay - but gets a pass because of convenience.
Stayed 1 night in Nov 2023
Response from Emily on 12 Nov 2023
I am so glad you enjoyed your stay at Hilton Garden Inn, and thank you for taking the time to leave your feedback. We are always looking for ways to improve our hotel so I have passed your feedback onto the restaurant manager. We hope to welcome you back and make your stay even better!

10/10 Excellent

Sharn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Emily on 5 Nov 2023
Thank you so much for taking the time to leave feedback, I'm so glad that you enjoyed your stay. Hopefully we can welcome you back soon!

8/10 Good

Rajni, Ealing

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from HGI Silverstone on 13 Nov 2023
Hilton Garden Inn Silverstone team are glad you had a great experience with us, thank you for the positive review.

10/10 Excellent

Oliver

Stayed 3 nights in Oct 2023
Response from Emily on 5 Nov 2023
Thank you very much for taking the time to leave feedback, I'm so glad you enjoyed your time spent here at the hotel. Hopefully we can welcome you back soon!

10/10 Excellent

shelan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, spacious, clean and very nicely decorated. Dinner was so good and breakfast was the same. I recommend this hotel very friendly staff.
Stayed 1 night in Oct 2023
Response from Emily on 12 Nov 2023
Thank you for taking the time to leave a review, we are so glad you enjoyed your stay at Hilton Garden Inn Silverstone. I have passed on your praise to all departments, and hopefully we can welcome you back again in the future!

2/10 Terrible

Mike

Stayed 2 nights in Oct 2023
Response from HGI Silverstone on 13 Nov 2023
Hilton Garden Inn Silverstone team are sorry to hear that you did not have a great experience with us. we hope your next experience with us will be more positive..

10/10 Excellent

Caroline

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel, beautiful location at Silverstone Circuit
Stayed 1 night in Oct 2023
Response from Emily on 5 Nov 2023
Thank you very much for taking the time to leave feedback. I am so glad you enjoyed your time here at the hotel. Hopefully we can welcome you back soon!

10/10 Excellent

V L

Stayed 1 night in Oct 2023
Response from HGI Silverstone on 13 Nov 2023
Hilton Garden Inn Silverstone team are glad you had a great experience with us, thank you for the positive review.

2/10 Terrible

jane

Stayed 1 night in Sep 2023
Response from HGI Silverstone on 13 Nov 2023
Hilton Garden Inn Silverstone team are sorry to hear that you did not have a great experience with us. we hope your next experience with us will be more positive.

10/10 Excellent

Peter

Stayed 2 nights in Oct 2023
Response from HGI Silverstone on 13 Nov 2023
Hilton Garden Inn Silverstone team are glad you had a great experience with us, thank you for the positive review.