Istanbul Hotel Guide - TurkuaZoo hotels in Istanbul, Türkiye.

"Staff was so nice, room was cleaned every day and breakfast was excellent!"

"Property looks nice but their staff and service is really bad not worth it to stay in that Hotel for their price rate i thought it was a luxury place but not. room service is bad , guest service is bad and to add i ordered to decorate the room for honeymoon a day before and one hour before check in they call me saying we don’t have time . "

"The hotel itself was good and the second room we received was comfortable, but the overall experience was disappointing because of the poor customer service. The air conditioner in our original room was not working, so I contacted the reception for help. Unfortunately, the staff were rude and unwilling to assist us, repeatedly saying that no other rooms were available. After struggling for hours in an uncomfortable room, I finally had a serious argument with the manager in the lobby around 11 PM. Only then did they suddenly arrange another room for us. The replacement room was much better and comfortable, which showed that a solution was possible from the beginning. The issue was not the hotel itself, but the way the situation was handled by the staff. Better customer service and professionalism would have made a big difference."

"Gerçekten temiz konforlu bi misafirlik geçirdim ,otel e-5 otobanının dibinde olması biraz tereddüt ettirsede odaya çıkınca ses izolasyonun şokuna uğruyorsunuz hiç ses geçirmiyor camlar teşekkürler "

"Everything was ok. Staff was too good. But property is bit old."

"Very good hotel, supportive staff and friendly"

"Place is nice. Staff is helpful.. the only thing I didn’t like was the smoking in the lobby but that is an Istanbul general problem “everybody smokes “ even my room and bathroom after maintenance smells like smoke. No ice machine either."

"The AC was out of control. "

"Nice clean rooms, very helpful staff, we used restaurant for lunch excellent service, decor, staff and good food. buffet breakfast on a pricey side € 30 per person, I checked later when you book breakfast included while booking it's only €15 per person."