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Reviews of Lakeside Hotel & Spa

4 out of 5
Lakeside Hotel & Spa
Newby Bridge, Lake Windermere, Ulverston, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 148 reviews" "
Rating 8 - Good. 46 out of 148 reviews" "
Rating 6 - Okay. 14 out of 148 reviews" "
Rating 4 - Poor. 10 out of 148 reviews" "
Rating 2 - Terrible. 2 out of 148 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

kelly

Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Stayed 2 nights in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay before Christmas to celebrate our anniversary. Many thanks
Stayed 3 nights in Dec 2023

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying here since 2006 but not been since 2021. Disappointed that hotel not the luxury it once was, mainly because the dining wasn't very good now. Breakfast was good but not as good as before- no freshly squeezed orange juice & menu limited - no eggs royale, eggs florentine nor kippers etc. In the evening we had the same menu every night in the restaurant-food was good but variety would have been better. e had meals in the bar too & that menu stayed the same. Most disappointingly of all was when the Brasserie opened at the weekend, but instead of the lovely menu formerly offered this time it was the same old bar menu served in a different area!
Stayed 7 nights in Feb 2024

10/10 Excellent

Janis

Stayed 2 nights in Feb 2024

10/10 Excellent

Callum

Stayed 1 night in Jan 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all staff were very friendly and accommodating. We could not have asked for a better place to stay right on the water front. The staff were so amazing always, answering our questions with a smile from the hallways to the front reception. The spa was out of this world.
Stayed 3 nights in Dec 2023

10/10 Excellent

Rachael

Stayed 1 night in Dec 2023

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful on a difficult weekend where lots of people were snowed in. Went above and beyond to help out.
Stayed 2 nights in Dec 2023

8/10 Good

Gina

Lovely hotel set by the lake Staff and service good Good excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Gerald, Ripley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, comfort, facilities and staff.
Stayed 7 nights in Nov 2023

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Stephen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overnight get away
The reception staff bickering between themselves were clearly stressed and had issues, slamming the phone 4 times whilst trying to get hold of a colleague was quiet uncomfortable for the 4 guests trying to check in. Once in our room, the bar staff and restaurant staff were professional but lacked warmth, the breakfast team were amazing, professional, efficient and friendly a credit to the hotel. Food was good.
Stayed 1 night in Nov 2023

6/10 Okay

Kirstie

Stayed 2 nights in Nov 2023

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great facilities would recommend.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Judith

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
deeply disappointed
Not as expected. We have stayed here 3 times before and was fantastic this is why we booked again. I know we came on a deal for B&B but what a joke the room was. Then the bed was so soft and full of lumps it should have been thrown in the skip a long time ago. Thankfully the staff on reception changed our room and the bed was very soft but had no lumps. I was disappointed that in the room there were no pictures hanging up and no full length mirror, not even inside the wardrobe door. The only thing going for the room was that it was clean. The swimming pool was as I remember it...Brilliant. Breakfast was very good but where have the gorgeous curtains gone and the white linen tablecloths? The new look of the hotel looks cheap. The new seat covers in the conservatory are poor. I could have done a better job myself and I don't even sew! Thank goodness you have kept the nice pieces of furniture around the hotel but they look out place as the hotel is not high end anymore. We will not be staying here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Russell

Stayed 2 nights in Nov 2023

6/10 Okay

ROBERT JAMES

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location and cleanliness were exceptional. Staff on arrival at 3pm stated our room was not ready. We returned at 3.30pm and were told the room was still unavailable but offered an alternative room. The pass keys provided did not work and a return to reception followed. This was tedious after a long days travel and being greeted by the above situation
Stayed 2 nights in Nov 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location. Staff friendly and helpful. Great facilities.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Elaine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff even though they were very short staffed. The fact that we were upgraded without a request, view was amazing. Furniture lovely in the bedroom. room 201 next to corridor entrance door so could be noisy at bedtime. Furniture lovely in the room. Spa area smelled heavenly. Disliked, shower not very powerful; hotel not spotless. for example dog hairs on conservatory settees, as dogs allowed to lie on furniture. Bedroom carpet was cream and stained in places, sink plughole dirty and dust on bedhead. Tables not wiped in bar area. Wine by the glass expensive £16.50 for a large glass of Pinot Noir. (250 mls) Maybe I have been watching too much 4 in a bed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tommy

Stayed 1 night in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Good Location Poor Restaurants
Hotel Location is very good particularly for tourists with access to the steamer, Steam Train and surrounding area. Hotel restaurants are being managed to a reduced capacity due to lack of staff, when you check in they ask you book time for restaurant, including the brasserie, yet they are not full, ie Started "only a table available at 7pm" yet when we arrived only 3 tables in use and only 10 in the whole evening. Day before we were directed to Brasserie, very disappointing food at local pub would have a) been much better quality and b) a better choice. They have also introduced a 10% service charge on everything, even when you go to the public bar and order and collect own drinks, then they add a further charge on check out for other gratuities based on daily spend, this is stretching tipping to the limit
Stayed 2 nights in Oct 2023

10/10 Excellent

Saema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely luxurious hotel, staff very friendly. Spa area beautiful, brilliant therapists. Only downside was the jacuzzi wasn’t working. You’re right next to lakeside ferry terminal which is convenient. Had a lovely restful stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I greatly enjoyed our stay at Lakeside. We had incredible window views, fantastic service (special kudos to Leanne, Lewi and Alexandra), and access to the wonderful villages of the Lake District. Hope to visit again!
Stayed 3 nights in Oct 2023

8/10 Good

Brigette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this beautiful hotel. The staff were helpful and friendly. It was lovely speaking to Kevin, the hotels gardener too. The grounds are kept lovely overlooking the lake. We had a doggy room which was spacious overlooking thd lake. The spa facilitates were very welcoming on a wet and windy day. It was also nice and peaceful sitting in the conservatory with a coffee. Breakfast was lovely with a great choice. A lovely choice of meals in the restaurant and also the pub area if you want a more layed back approach. We will definitely visit again.
Stayed 2 nights in Oct 2023

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel and staff very helpful and nice. Limited choice of food and very overpriced
Stayed 2 nights in Oct 2023

10/10 Excellent

Gaynor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa facilities were excellent.
Stayed 3 nights in Sep 2023

4/10 Poor

Lee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor experience.
Unfortunately very disappointed, the room looked absolutely nothing like the photos, extremely dated and dirty. The noise over night was quite loud, especially creaking floorboards above, so this disturbed us. We also had a meal in the restaurant, we paid £68 for 1 of the 3 course meals, and £54 for the other. Given the prices, we expected an amazing meal, unfortunately this wasn’t what we received; it was mediocre at best and the portions were incredibly small. The wine we ordered had nearly a 500% mark up, it cost us £59 and we found it online for £12. To top off a poor experience, we came to check out and the hotel had added a £5 gratuity on to an already large bill.
Stayed 1 night in Oct 2023

10/10 Excellent

Mandy

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeside hotel
Lovely hotel, lovely swimming pool, with steam room and sauna, amazing location overlooking windermere.
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place, greedy management?😞
Lovely location, very relaxing. Lovely pool and spa facilities. The staff were lovely, but rather stretched at times. The main issue seems to be the management's pricing policy adding "discretionary" charges to everything. This is not an inexpensive hotel, but we were prepared for that. The standard three course evening meal started at £49 each. Then supplements applied, lamb £8, cheeseboard £4, steak £18 plus £4 for a sauce. If you want a side dish, such as chips, or carrots £5 each. On top of these prices there is discretionary 10%. The cheapest bottled of red wine was £29 plus 10%. This very wine is available at our local for less the £12, so an £11+ premium is being charged. The Brasserie, with a less formal menu does not operate Mon-Wed, so there appears to be no choice, but to opt for the £49 three course option. The hotel is fairly remote, so not much choice within walking distance. A new path has recently been installed to Newby Bridge. It is smooth and well surfaced. It is a nice walk and takes you to the Swan, where we had a lovely meal, without feeling we were a cash cow. The food was of an equivalent standard as at Lakeside. The star light walk back was very pleasant. On checkout, you are also faced with a £5 extra charge, for each night you have stayed. The charges can be removed at checkout, but this is not how you want to depart, quibbling the price leaves a bad taste in the mouth. Presumably, not the experience the management had intended.
Stayed 3 nights in Sep 2023

10/10 Excellent

Keith

Stayed 3 nights in Sep 2023

10/10 Excellent

Nicola

Stayed 1 night in Sep 2023

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking but the hotel staff would park your car for you if you wished.
Stayed 3 nights in Sep 2023
Response from JSO on 9 Sept 2023
Thank you for your feedback. We offer valet parking as a convenient option for our guests. If you choose to use this service, our staff will be happy to assist with parking your car. We aim to provide a hassle-free experience during your stay, and we appreciate your acknowledgment of this service. We look forward to welcoming you back in the future.Best regardsLakeside Hotel Team

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding views of the lake, good facilities, excellent spa treatments.Downside is the early closing times of the restaraunts.
Stayed 2 nights in Sep 2023
Response from JSO on 9 Sept 2023
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the outstanding views, facilities, and excellent spa treatments during your stay. Your comment about the restaurant closing times is duly noted, and we'll take it into consideration as we continue to improve our services. We hope to welcome you back for another visit in the future. Your feedback is valuable in helping us enhance our guests' experiences.Best regardsLakeside Hotel Team

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a beautiful spot. Drinks on the terrace looking out over lake Windermere was stunning. The Brassiere restaurant was excellent, very high quality food. The spa was very relaxing with great facilities. I felt the the bedroom needed a refurbishment, walls were chipped and a some aspects like carpets a bit marked. This however did not distract from the stay. We had a wonderful time.
Stayed 4 nights in Aug 2023
Response from JSO on 31 Aug 2023
Thank you for your lovely review of Lakeside Hotel & Spa. We're thrilled that you enjoyed the stunning views and the relaxing atmosphere of our spa. It's fantastic to hear that you had an excellent dining experience in the Brasserie restaurant as well. Your feedback regarding the bedroom is noted, we are currently refurbishing the hotel and hope to start on the bedrooms in the coming months. We're delighted that you had a wonderful time overall. We look forward to welcoming you back for another memorable stay in the future.Best regards,The Lakeside Hotel Team

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently spent two nights at the Lakeside Hotel which is a beautiful property right on Windermere. The hotel is a great mix of classic look and feel with modern facilities. We really enjoyed the food and drink at the hotel along with a nice pool and spa. The staff were friendly and helpful and the location for exploring the lake is fantastic.
Stayed 2 nights in Aug 2023
Response from JSO on 9 Aug 2023
Thank you for choosing Lakeside Hotel for your recent stay. We're delighted to hear that you enjoyed our beautiful property, classic ambiance, and modern amenities. It's great to know that our food, pool, and spa contributed to a pleasant experience, and our staff's friendliness and helpfulness added to your enjoyment.We're glad you had a fantastic time exploring the lake and surrounding area. We hope to have the pleasure of welcoming you back in the future.Best regards, Lakeside Hotel Team

10/10 Excellent

DAVID

Stayed 1 night in Jul 2023
Response from JSO on 28 Jul 2023
Thank you for the fantastic rating! We're thrilled to know that you had a wonderful experience at our Lakeside hotel and Spa. It was a pleasure having you as our guest, and we hope to welcome you back soon for another exceptional stay. Your satisfaction is our priority, and we're grateful for your support. Thank you for choosing our hotel!Best regards, Lakeside Hotel Team

8/10 Good

Rachel

Pretty from the outside and a lovely location. The inside could do with some updating, the conservatory was leaking while I was there and it seems quite short staffed. Had to wait a long time/go looking for a staff member if you wanted to order drinks. Dined in the bar for dinner one night and the flavours were off. Calamari ridiculously salty and the pasta dish had zero taste and needed lots of salt and pepper adding. It was a lovely stay but to me it seemed overpriced for the quality of the room and the above mentioned comments.
Stayed 2 nights in Jul 2023
Response from JSO on 28 Jul 2023
Thank you for your feedback regarding your recent stay. We appreciate your kind words about the exterior and the scenic location. We apologise for any inconvenience you experienced with the interior and the conservatory leak. We are actively addressing the above and staffing issues to improve service efficiency.We're sorry to hear about your dining experience. Our team is working to enhance the flavors and ensure better seasoning for our dishes. Your comments will help us make necessary improvements.We value your patronage and hope to have the opportunity to provide you with an even better experience on your next visit. Thank you for bringing your concerns to our attention.Best regards, Lakeside Hotel Team

4/10 Poor

Ashish

Stayed 1 night in Jun 2023
Response from JSO on 28 Jul 2023
Thank you for taking the time to leave a review. We appreciate your feedback and apologise for any shortcomings during your stay. We strive to provide the best experience for our guests, and your comments will help us improve. If there are specific areas you'd like us to address, please don't hesitate to reach out to our team directly. We hope to have the chance to welcome you back in the future and exceed your expectations. Thank you for choosing our hotel.Best regards, Lakeside Hotel Team

4/10 Poor

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from JSO on 28 Jul 2023
Thank you for sharing your feedback. We're sorry to hear that your experience fell short of your expectations. We value your input, and we will use it to improve and provide a better experience for our guests. If there are any specific concerns you'd like to discuss, please feel free to contact our team directly. We hope to have the opportunity to exceed your expectations in the future. Thank you for choosing our hotel.Best regards, Lakeside Hotel Team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff, amazing stay.
From checking in to checking out, we were looked after and made to feel every part of our stay was relaxing, comfy and very enjoyable. All staff from all departments of the hotel were very friendly and helpful thoughout our stay. The hotel was immaculate and its location was beautifully placed to enjoy the surroundings or take a cruise up lake windermere and view even more beautiful sights.
Stayed 3 nights in Jun 2023
Response from JSO on 28 Jul 2023
Thank you for sharing your wonderful experience with us! We are delighted to hear that your stay was relaxing, comfortable, and thoroughly enjoyable. Our entire team takes pride in providing friendly and helpful service to all our guests. It's great to know that you found our hotel immaculate and enjoyed the beautiful location, with easy access to Lake Windermere and its scenic surroundings.Your kind words mean a lot to us, and we hope to welcome you back soon for another memorable stay. Thank you for choosing our Lakeside hotel for your visit!Best regards, Lakeside Hotel Team

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from JSO on 28 Jul 2023
Thank you for the fantastic rating! We're thrilled to know that you had a wonderful experience at our Lakeside hotel and Spa. It was a pleasure having you as our guest, and we hope to welcome you back soon for another exceptional stay. Your satisfaction is our priority, and we're grateful for your support. Thank you for choosing our hotel!Best regards, Lakeside Hotel Team

10/10 Excellent

Kate

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely family getaway right next to the lake. Beautiful views, welcoming team, delicious food… not forgetting a great pool and spa!
Stayed 1 night in Jun 2023
Response from JSO on 28 Jul 2023
Thank you for your lovely review! We're thrilled to hear that you had a fantastic family getaway by the lake. It's wonderful that you enjoyed the beautiful views, delicious food, and our welcoming team. We're also glad you had a relaxing time at our pool and spa. Your kind words are much appreciated. We look forward to hosting you and your family again soon for another delightful stay!Best regards, Lakeside Hotel Team

8/10 Good

Kathleen

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location
Lakeside hotel has a beautiful location although slightly off the main Lake District area, we found it peaceful and relaxing. There’s actually nothing apart from hotels at Newby Bridge. Having said that, children can enjoy feeding the ducks at the lake edge (free duck food available at reception!) and you might get to see the Peacock wandering around the grounds. Ferries take you to Bowness and Ambleside, which you might want to consider as parking in both places can be difficult even mid week. In terms of food, the restaurant is described as ‘fine dining’. The quality of the food can’t be faulted but we thought some portions very small for the price. Overall, we thoroughly enjoyed our two day break and enjoyed chats with some of the many overseas tourists who were staying there.
Stayed 2 nights in Jun 2023
Response from JSO on 28 Jul 2023
Thank you for your wonderful feedback! We're delighted to hear that you found our Lakeside hotel peaceful and relaxing. It's great to know that the location offered a serene atmosphere, perfect for enjoying quality time with your family. Feeding the ducks at the lake edge is always a delightful experience, and spotting our resident Peacock wandering around adds to the charm of our grounds.We appreciate your valuable insight about the ferries to Bowness and Ambleside, as parking can indeed be a challenge in those areas. As for the food, we're pleased that you enjoyed the quality, though we'll take note of your feedback regarding portion sizes.It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable break. Thank you for choosing our Lakeside hotel for your Lake District experience!Best regards, Lakeside Hotel Team