Usami Hotels

"Decent, very relaxing atmosphere"

"雨で、外の足湯を利用する事が出来なかったのが、残念でした。"

"Spacious rooms with lovely in room Onsen. "

"Clean room, friendly staff, great foods and lounge experience. Unfortunately our room clock and the facial steamer weren’t working properly. Also the kettle was difficult to use it. However very great experience with them! Definitely worth to visit again! "

"The hotel is tucked away in the mountains of Hakone - making it a convenient location for the ropeway access and a nice experience. Downstairs is a large living room concept with a wooden fire -- fun place to hang out and mingle/relax. Few nice touches that provide for a nice experience -- every guest usually wears their yakuta attire they receive in the room. There is an onsen that you can use which is wonderful! The room has good amenities. The service is a bit slower and maybe not as solutions-based as you might need, but everyone is nice. The hotel offers shuttles to Gora,Sauzon stations - which is helpful if you take the train from Odawara to these stations. You can also reserve a shuttle from Odawara to hotel."

"The property is beautiful, private balcony with private onsen were AMAZING! Room was comfortable and well laid out. That part is definitely a 5*. The staff were friendly, mostly helpful, but not so much if you got there early. They did take your stuff, but didn't help with directions on how to catch the bus or where to walk. The food is where this property lost a star (I'd give it a 3, maybe upper 2). The dining area is beautiful and peaceful. The actual food needs some work. The first course was set out 10 min early and was meant to be warm, we arrived on time and it was cold. They proceeded to bring out each course in rapid succession and we had a ton of food in front of us. Not a proper kaiseki meal. As we dug in the food was ok, how they managed dry fish in soup is beyond me. I'd stay here again - but would skip the food and enjoy it in town instead. One other note - if you stay here know its at least 30min away from the lake and the majority of the Hakone Loop. So I'd suggest accounting for that in your time planning. "

"Staff was very friendly and kind. The breakfast was really a top notch. The onsen in the balcony was amazing. The hotel is huge. There was nothing to complain. "

"Close to Atami Station, so easy to access trains, busses, taxis and shopping. Not as many amenities as a more expensive hotel, but they supply everything you need and there’s a Family Mart one block away. The staff are lovely and helpful. Everything was clean and comfortable. Free breakfast is small by North American standards, but I enjoyed it very much. This is a great, affordable Japanese hotel in a small onsen town. It was better than I expected at this price point. Two thumbs up! PS Don’t skip the Atami pudding in town, it’s worth waiting in line."

"Amazing food, beautiful and well kept rooms, and we loved the private balcony baths."