Utterson Hotels

"Employee was attentive, lots of breakfast options. Rooms had everything we needed."

"First stay here,it was excellent. Great breakfast , super helpful staff . We will be back"

"I recently had the pleasure of staying at this hotel, and I cannot recommend it highly enough. From the moment I arrived until checkout, every aspect of my experience exceeded expectations. The kitchenette in my room was a fantastic feature – well-equipped, clean, and incredibly convenient. It's rare to find such a thoughtfully designed space that actually makes you feel at home rather than just passing through. The location is absolutely perfect, with easy access to everything I needed during my visit - note there is a pharmacy, hotels and the Muskoka Discover Centre around the corner. But what truly sets this hotel apart is the extraordinary staff. When I checked in, I was exhausted from traveling and half-jokingly mentioned to the woman at the front desk that I desperately needed chocolate cake. I honestly didn't expect anything to come of it – after all, the hotel doesn't serve chocolate cake. But to my absolute amazement, she took my request seriously and promised to find some for me. I thanked her politely but privately wondered how on earth she was going to make that happen. Well, she did. The dedication and genuine care this staff member showed went so far above and beyond normal hospitality that I'm still impressed. It's this kind of personal attention and willingness to go the extra mile that transforms a good hotel stay into an unforgettable one."

"Lots of charm and scrupulously clean. Nice view easy check in."

"Yes"

"All good 👍 "

"Clan and breakfast was good, lots of selection"

"this place could definitely use some TLC for renos but overall, it was decent. The shower pressure has quite high and it didnt drain amazing. It was clean and the free continental breakfast was very good."

"I am a frequent traveler to Northern Ontario”Muskokas” and allthough the front desk staff at checkin was lovely. Our sheets and room was dirty and the beds were old ans extremely soft(years of wear and tare I imagine” The TVs were old and no smart capabilty was available. The on line booking said continental breakfast but whwn I inquired I was advised they no longer offer that service. Coffee was cold and not enjoyable. I was advised they have been swamped with checkouts and did not have time to tend to this. But there were literally 3 cars in the parking lot both the evening before and when I checked in the morning. For me honesty is the beat policy and after a lifetime running tourism sales teams across both Can and Us. my thoughts went to complacentcy. Wven when your not busy all team members should act and maintain as if you are at 90 % occupancy. That simply is my opinion but I will never stay there again. "