Apartment, 1 Bedroom, Ground Floor
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Reviews of Flats Friends Soho Suites

3.5 out of 5
Flats Friends Soho Suites
Calle Torn de l'Hospital, 7, Valencia, Valencia

Reviews

8.6

Excellent

Rating 10 - Excellent. 100 out of 200 reviews" "
Rating 8 - Good. 70 out of 200 reviews" "
Rating 6 - Okay. 19 out of 200 reviews" "
Rating 4 - Poor. 9 out of 200 reviews" "
Rating 2 - Terrible. 2 out of 200 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

janet, las vegas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Close to main attractions. Good transportation
Stayed 4 nights in Apr 2024

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location centrally located !
Stayed 2 nights in Mar 2024

10/10 Excellent

Leah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really loved staying at Flats Friends Soho Suites. We had 2 weeks in Valencia and the apartment was perfect for my family. We absolutely loved the area, the apartment was clean and had everything we needed. The only issue we had was a water leak in one room that didn't get dealt with during our stay but it was just a minor issue. I would definitely come back if I was in Valencia again.
Stayed 13 nights in Feb 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024

6/10 Okay

Maria

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The building and apartment were just perfect and I want to highlight the great wifi since I was working and had to take several video conference calls and the quality was flawless! Location is also very good, in the quiet part of the old town but right next to a prostitution hub which didn't make it safe if you're with a family or on your own. Also, there could be more toiletries and coffee in your room instead of having to get it from a jar at the lobby.
Stayed 8 nights in Dec 2023

8/10 Good

Derek

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff is great, rooms are spacious. Location is close to some sites and only a few minute walk from public transportation, restaurants, and grocery store. Only issues are it was loud at night every night and the wifi was not good at all. Overall a great stay though.
Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, room comfort
Great Property
Great location for exploring the city. Very helpful and knowledgeable reception staff who are happy to help with directions or restaurant recommendations. We will definitely be back. Thankyou for a great stay
Stayed 3 nights in Aug 2023

10/10 Excellent

Sam

Stayed 3 nights in Dec 2022

6/10 Okay

Rosario, Miami

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jun 2022

8/10 Good

HL

Travelled with family
Liked: Cleanliness
Great location, good sized apartment
could not fault the location right behind the Mercat central. staff were friendly but a couple of things were missed - I asked for another duvet as the sofa bed was pretty uncomfortable. We also got stuck with 2 small children waiting for a taxi in the rain. I called the hotel and they promised to send me a WhatsApp with the bus stop we needed but that never materialised. also there was no kettle so had to boil water for tea. plus sides - great location and guy on desk was helpful and seemed to speak more English than the lady. Helped us find the metro and the science museum.
Stayed 3 nights in Apr 2022

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, room comfort
Valencia Old City Apartment Review
The location was absolutely perfect! Our host was great, he had to "guide" us to the location during the last night of the Fire Festival and all the streets were closed off. He was very patient and met us on the street to show us exactly where the apartment was since it's a small street off the main avenue. The apartment was very clean, a little bit sparse. The beds were okay. We were located right in the Old City and walked everywhere! The Central Market was 5 minutes away - that was a treat - so much to eat and choose from! Parking was in a garage a couple blocks away, not very expensive for two days.
Stayed 2 nights in Mar 2022

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, property conditions & facilities
excellent!!!
Stayed 3 nights in Mar 2022

10/10 Excellent

Susan

Liked: Cleanliness, room comfort
The property was in an excellent location for the market and other attractions
Stayed 5 nights in Oct 2021
Response from Flats Friends on 28 Nov 2021
Thank you so much

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, room comfort
Apartment was clean and in a convenient location. Beds not the most comfortable, but overall good stay
Stayed 3 nights in Aug 2021

4/10 Poor

Fernanda

Liked: Cleanliness, room comfort
The flat is okay and very clean, staff is very friendly. However the neighborhood it is not really nice, specially at night. I would not feel safe walking by myself there in the evening.
Stayed 2 nights in Jul 2021

10/10 Excellent

Aidan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing, clean, friendly
Stayed 2 nights in Mar 2020

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Check in was straight forward and efficient. Return airport transfers booked by the staff were on time. The location is perfect for exploring beautiful Valencia. The apartment was clean and comfortable, perfect for our 4 night stay. The incessant dragging of furniture by other inconsiderate residents, day and night, was so annoying. Definitely not Flats Friends fault but maybe a brief about not doing this can be included into the check in process or felt pads put onto the chair legs? All in all a fab little apartment, great for a short stay with lovely, helpful staff.
Stayed 4 nights in Feb 2020

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money and one of the best hotels so far!
Spacious, Comfortable and great location. Friendly staff and very helpful.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception people were lovely and really helpful. Flat was also really clean and good room sizes. Location was also good however was a little scary walking in the night as away from main roads. Was a little noisy too as could hear group of people next to us but overall a great stay for two nights.
Stayed 2 nights in Dec 2019
Response from Customer Service on 28 Jan 2020
Thank you very much.

2/10 Terrible

Amit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have nothing good to say about this stay. Overall it was a bad experience in every aspect. Rude and not helpful front desk. Wrong and misleading check-in instructions, ours was late night check-in(which was informed in advance) and we provided with wrong floor and apartment number we had a tough time sorting out our check-in. They had onsite parking which can be accessed only when the reception is open for 6 hours in day. Room and kitchen items was not clean, TV was not functional and hot water was not available in shower. Highly not recommended for even a shorter stay
Stayed 2 nights in Nov 2019
Response from Customer Service on 9 Dec 2019
Good morning, we do not agree with your review and the information is not true. 24 hours before your arrival the reservation team sent you the codes to access to the apartment during the night, as you had advised. In that message you are asked to confirm us the reading or to contact us if you have questions. You never responded. Upon your arrival on the 17th at night, at 1 in the night, you called the emergency phone demanding a parking space. You never asked for a parking space. Even so, the person on the emergency phone answered the call and explained you that, having not booked it in advance, we could not manage it at night. In addition the parking was already complete and there was no availability. The next morning, on the 18th, the reception staff asked you about your arrival and about the apartment, and your response was "everything is fine". You did not complain about cleaning, neither of the hot water, nor of the TV, etc. For all these reasons we cannot accept your assessment because it is untrue. Regards, Customer Service

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern apartments in the centre
Beautiful clean comfortable apartment. Checking in at night was easy and problem free. Keep it up. Highly recommended.
Stayed 4 nights in Nov 2019
Response from Flats Friends on 12 Nov 2019
We appreciate your nice words, Elaine!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location with good transport links and attractions close by. Apartment had an ill fitted shower that flooded with every use which was very frustrating. Upkeep of apartment wasn’t great, needed a fresh coat of paint and you could see that the shower leak was an on-going issue as the skirting and walls were peeling from water damage.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place in center ,clean ,nice staff I highly recommend
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to check-in late and the instructions that were given were very clear - great communication. We managed to find our keys and park our car in the garage smoothly. The apartment was clean but the kitchen could use a little bit of cleaning as some of the pots and pans were a little dirty. In general, we enjoyed our stay - many sockets available and great location.
Stayed 2 nights in Jul 2019
Response from Flats Friends on 29 Aug 2019
Thank you for your review. We will alert the cleaning staff immediately of your suggestion.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Apartments
We very much enjoyed our stay. The Staff are extremely helpful and courteous. Passing on advice and information about the local area. We stayed in a one bedroom apartment which really was home from home. From lots of towels to comfortable furniture, kitchen utilities and very clean and modern. We highly recommend staying at Flats Friends Soho. Car parking is easy and situated next door via a car elevator. Without a doubt 10 out of 10.
Stayed 2 nights in May 2019
Response from Flats Friends on 16 May 2019
Thank you very much for your comment! We will let our staff know :)

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great rooms and location.
second time here. great location for market and local sites. lovely clean large apartments. staff always smiling and helpful.
Stayed 3 nights in Feb 2019
Response from Flats Friends on 15 Mar 2019
Thank you for your kind words!!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Don't get stuck on ground floor
+ Ladies were lovely and helpful + Cleanliness, design, location was fantastic - Given room on ground floor, and you could hear EVERYTHING outside the building/upstairs/in the hallway. Woke up many times because of the noise - Shower water temperature did not stay hot - Beds and pillows were extremely uncomfortable
Stayed 2 nights in Jan 2019
Response from Flats Friends on 6 Feb 2019
Thank you for leaving your review. We will check every mattress and pillow in the building. Kind regards, Lara

8/10 Good

Tiger, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment is clean and spacious and the location is excellent, close to everything you need, grocery stores, restaurants, bus, metro, etc. The only complaint is that the laundry room is just next to our apartment (separated only by a wall) and there were guests still using the washing machine and drier 2-3 o' clock in the morning! It could be quite noisy. The hotel is, however, located in a very quiet neighbourhood, so it is very quiet if no one uses laundry room after midnight.
Stayed 5 nights in Jul 2018
Response from Customer Service on 11 Sept 2018
Thank you very much for comments.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very nice hotel clean but very bad location and bad area night very noisy and bad frequency
Stayed 7 nights in Jun 2018

8/10 Good

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious enough for a family..
The Area immediately surrounding the hotel was not very inviting. But a few blocks away there are better areas within walking distance.
Stayed 2 nights in May 2018
Response from Flats Friends on 8 Jun 2018
Thank you for your comment. It is true that the apartment is just 2 minutes walking from the Central Market and 10 from the Cathedral and the Town Hall square!

4/10 Poor

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Not exactly a place to rest
This place is let down by several things: - The immediate area is still being regenerated...not the prettiest. - Even though it's new, the soundproofing is pretty poor and you can hear footsteps, voices etc. - It attracts a young crowd in groups that come to party and often do not respect others' rest. - There is no 24h reception/concierge so none of these issues gets addressed on the spot...you have to complain the day after...so the offenders may have left by then. The place has been running for 1 year, so hopefully they will address these issues soon. Otherwise the price is reasonable, staff is friendly and helpful (when they are there), and location is good. I will however not be returning.
Response from Customer Service on 31 May 2018
Dear Miguel , Thank you so much for your comments. Soho Suites is not a hotel, but private apartments, so if a guest needs 24h reception must book a hotel. Otherwise, Soho Suites offer reception everyday from 12 until 14, and from 16 to 19 to assist the guest with any problem, for restaurants bookings, tickets for Oceanografic, etc. Best regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments are really nice and staff really good with great car parking too - great location for exploring. However block is on a corner which is the local 'Red Light' District which created numerous load issues between the clients & 'vendors' which we found very distastful and challenging.
Response from Customer Service on 30 May 2018
Thank you very much Andrew.

10/10 Excellent

Yohan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel apartments with lots of space.
I loved staying at the Flats Friends Soho Suites. The facility is very clean and the staff is extremely friendly. Emma was my favorite. She was so helpful and warm. I loved the room. The windows open so you get fresh air. The kitchen is huge and the bedroom and bathrooom are modern. I would definitely stay here again !
Stayed 3 nights in Feb 2018
Response from Flats Friends on 23 Feb 2018
Thank you very much for your review, Yohan. It was a pleasure hosting you in Valencia!

6/10 Okay

Neil, Widnes, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much noise
The rooms were in an ideal location, very clean and spacious and the staff were great. The market is just around the corner and is amazing. However you heard everything from other rooms, with yapping dogs and other guests keeping us awake. A nearby bar also had prostitutes and their clients outside 24/7. While that wasn’t the fault of the rooms, it was off putting
Stayed 4 nights in Feb 2018

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great get away from the Madrid nightlife to a very more relaxed city it was enjoyable
Stayed 3 nights in Jan 2018
Response from Flats Friends on 10 Jan 2018
Thank you for your review, Ross!

6/10 Okay

RB, UK

Liked: Cleanliness, staff & service
Review
Very nice modern apartment, and very helpful receptionist, very clean apart from one of the bathrooms which had a very unpleasant smell. We reported and despite some attention it did not rectify and we were unable to use that room during our stay. Luckily there were 2 bathrooms. Also although the apartment is located very near to Central Market & Cathedral in a renovated modern building and it looks as though the rest of neighbourhood has lots of renovation still going on there was a very seedy street just to left of apartment, Although no one approached us it could leave some people intimidated.
Stayed 3 nights in Sep 2017
Response from Lara on 16 Oct 2017
Thank you for your review. We also think that the location is perfect to discover the city center on foot!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay at a great hotel. Location is great, just a short walk from the centre of the old town. The lady on reception was so helpful and couldn't have done enough for us. Overall a very enjoyable experience, I would recommend this hotel to anyone.
Stayed 2 nights in Jun 2017
Thank you for your review, James. We appreciate your kind words.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Great location. Clean. Lots of room. Noisy at times.
Response from Lara, bookings on 27 Mar 2017
Thank you for your comment.

10/10 Excellent

noftw247, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best!!
we only booked holastays at the last minute and we were pleasantly surprised when we got into the room. practically a one bed flat. designer style too. much appreciated.
Response from Lara, bookings on 2 May 2018
Thank you very much for your kind words! It will be a pleasure to see you again at Soho Suites.

8/10 Good

Catalin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

R K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to city centre and well maintained.
It was best stay in Spain in last 2 weeks. very clean and convenient stay.

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean hotel in fairly central location.
Decent sized rooms in newly newly refurbished property in good central location. A little sparse on facilities - no toilet roll provided. Very friendly and helpful staff.

10/10 Excellent

Simone

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rapporto qualità prezzo eccellente
Stayed 5 nights in Apr 2024

8/10 Good

Bart, Deinze

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ruim appartement, op wandelafstand van Mercato central. Minder goede geluidsisolatie, waardoor lawaai van passerende personen goed hoorbaar is.
Stayed 4 nights in Apr 2024

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, room comfort
piacevole sorpresa
personale molto disponibile. location traquilla e molto prossima al centro. ambienti puliti. bene.
Stayed 4 nights in Jan 2024

4/10 Poor

Nicolas

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Les appartements ne sont pas insonorisés. Ni en dessous, dessus, ni sur les côtés. Nous entendons absolument tout entre les appartements. A côté de cela, l’immeuble est propre et les appartements biens équipés. Le personnel est sympa et agréable. La question de l’isolation est le vrai point noir.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, room comfort
Appartamento a pochi passi dal centro , gli addetti della reception sono eccezionali e disponibili , L’ appartamento assegnato molto grande , L’ unica cosa se devo essere puntigliosa , il bagno avrebbe bisogno un po’ più di manutenzione . La Zona e’ sicura .
Stayed 4 nights in Dec 2023

6/10 Okay

ANTHONY

Liked: Room comfort
L’appartement est dans un quartier « populaire » avec des prostitues dans la rue de l’immeuble. Globalement bruyant puisque mal isolé. C’est dommage les appartements sont spacieux pour y séjourner en famille.
Stayed 6 nights in Dec 2023

4/10 Poor

Jose

Disliked: Cleanliness
Stayed 2 nights in Dec 2023