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Reviews of Hotel Janssen

2.5 out of 5
Hotel Janssen
Neerhem 13, Valkenburg aan de Geul

Reviews

9.0

Wonderful

Rating 10 - Excellent. 59 out of 96 reviews" "
Rating 8 - Good. 26 out of 96 reviews" "
Rating 6 - Okay. 9 out of 96 reviews" "
Rating 4 - Poor. 2 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great little hotel in a lovely little town in Valkenburg.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Janssen is a great place to stay. Small B&B style friendly hotel with a fantastic continental breakfast and right next to everything and everywhere you want to go. Nice size rooms that are very clean and comfortable and a nice lobby for relaxing at night with a beer or wine and snack. Highly recommend if you are staying in Valkenburg.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sebastiaan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at this hotel was fantastic! The staff was amazing, going above and beyond, and the breakfast was the best we’ve ever had. Highly recommended!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent position for the tourist attractions and an easy walk to lots of restaurants. Room was clean and well presented.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kristine

Stayed 1 night in May 2023

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet, friendly staff
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ! Even better staff!!
Staff is amazing! Friendly and helpful. Rooms are very nice. Breakfast is great. I can’t wait to go back. Beat location for the Christmas markets!
Stayed 1 night in Nov 2022

4/10 Poor

Devang, Uxbridge

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Other travellers have clearly overrated this property. First of all, there are no lifts, and the stairs are very steep and very dangerous. A big safety hazard and I definitely not recommended if you have luggage. The room I received was significantly different to the one on pictures. And a bit too compact, not to mention it was on the third floor and even without suitcases, I really had to watch the steps. Reception closes at 8 pm I.e. too early (although thankfully they stayed until longer when I had to check in- but this shouldn’t be needed). Breakfast starts at 8:30 as I was told. I.e. too late. Shower was on the weaker side. Really not much good to say.
Stayed 3 nights in Sep 2022

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Nice property. Friendly Staff. Clean Quite and Comfortable. Bike friendly. Cheap snacks and drinks in the self service bar. Free coffee and tea. Good selection of beers available. Nice sitting area on the street. Good location.
Stayed 1 night in Jun 2022

10/10 Excellent

RICHARD

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had the best time staying at the Janssen’s hotel. Small, family owned, walking distance to everything we did it was a great discovery. We also loved the board games available in the common living area. If we ever travel back to Valkenburg there’s no question of where we’ll stay!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the Christmas market and caves. Quiet area and comfortable.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, self serve honor system mini bar was great, extremely convenient location, literally steps from everything. No A.C. which is normally not a problem, however it was very hot during our stay (heat wave). Parking was available onsite for us during our stay, sounds like this isn't always the case but I guess we got lucky! The stairs were intense (tiny and steep) but 100% would love to stay again.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was o.k. every thing was fine . ,,,,,,,,,,,,,,,,,,,,,,,,
Stayed 2 nights in Aug 2019

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are really friendly and helpful .- - even when we woke them at 1.30 am coming back from the Andre Rieu concert as we couldn’t get the front door to open initially !!! The lounge and outside area for the guests is lovely . It is the little extras that make this place stand out from others with complementary hot drinks and sweets , nuts etc and other drinks available on an honesty basis where you serve yourself and write down what you have bought and pay when you leave all at Very reasonable prices . There are also games and magazines , sweets in the room etc . The breakfast is very good too and beautifully presented- I loved the egg cups for the boiled eggs . I would suggest you book a room at the front of the hotel for the best views .
Stayed 3 nights in Jul 2019

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Guest House
The Hotel Janssen is a delightful family-run 11 room guesthouse. Yvonne is an excellent hostess. The room was quite spacious (although the bathroom is a bit on the small size). The breakfast each morning was delicious. The guesthouse is located in the centre of Valkenburg, close to all of the tourist sites. We would definitely recommend this hotel.
Stayed 3 nights in Nov 2018

10/10 Excellent

Lanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, 1 minute walk to village. Very welcoming. Lovely breakfast served at your table! Excellent family operated hotel.
Stayed 2 nights in Nov 2018

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, lovely town
Clean comfortable hotel in a very pretty location. Very friendly service, room was small but comfortable enough, good value for money.
Stayed 1 night in May 2018

10/10 Excellent

Niels

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wij voelden ons er direct thuis! Ontzettend bedankt voor jullie fantastische gastvrijheid en wat een heerlijk ontbijt! Wij hebben echt genoten en komen zeker terug.
Stayed 1 night in Apr 2024

8/10 Good

Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dicht bij het centrum, behulpzaam personeel en een heerlijk ontbijt. Nette kamers. Voor mensen die slecht ter bern zijn: er is geen lift. Let op: Kreeg de mogelijkheid om voor 9,50 euro te parkeren op een parkeerplaats (Berkelplein) die helemaal vol stond. Daardoor veel verder moeten parkeren en opnieuw moeten betalen. Een service die geen service blijkt te zijn en dubbele kosten met zich mee brengt. Dat was jammer.
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Super Lage, direkt am Eingang der Fußgängerzone. Das Nebengebäude, in dem wir untergebracht waren, ist ein absoluter Altbau mit schlecht schließenden Türen und Fenstern, kleinem Bad, man hörte alle Nachbarn und die Treppen sind extrem steil mit kurzen Stufen. Toll war das Personal und, dass es Kaffee, Tee und Obst kostenlos gab.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jessie

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
not good
staying in a deluxe room which was located down in the basement,very small and narrow rooms with extreme low ceiling, and the worst was that it was very dirty and shabby and steep stairs to get down was not suitable for everyone. we had 4 nights and they dont let us cancel it although at least we had the right to that last night at least but they agree to let us have a new room after 2 nights that we look at and it was much better but we had decided to leve.
Stayed 4 nights in Oct 2023

10/10 Excellent

Eran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location, there's free coffee and tea at the cozy common area. Very helpful staff. Very steep stairway, not suitable for people with babies, people with disability or older people. If you want an accessible room, ask for it in advance.
Stayed 5 nights in Nov 2023

10/10 Excellent

Janet

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helaas was de mevrouw die het ontbijt serveerde erg snel op dr teentjes getrapt . Ons ontvangst daarintegen (door iemand anders de avond ervoor) was echt uitstekend!
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Leuk hotel maar kamer erg klein
Stayed 1 night in Oct 2023

10/10 Excellent

Thijn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
heel fijn hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Norman, utrecht

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uiterst vriendelijk personeel, goed gevulde ontbijttafel, netjes schoon en direct bij de vele terrasjes. Voor herhaling vatbaar!
Stayed 3 nights in Oct 2023

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima verblijf voor mooie prijs. Leuke locatie en fijne kamer.
Stayed 2 nights in Aug 2023

10/10 Excellent

Annemarie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Een gezellig, net hotel met een uitstekend ontbijt en vriendelijk personeel, op loopafstand van alle bezienswaardigheden. Zeker een aanrader!
Stayed 2 nights in Aug 2023

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Prima bedden, vriendelijk personeel, uitgebreid ontbijt
Stayed 5 nights in Aug 2023

6/10 Okay

Sabine

Stayed 2 nights in Jul 2023

10/10 Excellent

Beatrix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Kurzum ein super Aufenthalt
Stayed 3 nights in Jul 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geweldig verblijf
Top Hotel, geweldig fijn concept en een superieur ontbijt voor een hele vriendelijke prijs. Kortom een aanrader.
Stayed 2 nights in Apr 2023

10/10 Excellent

Håvard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Jo

Stayed 3 nights in Apr 2023

10/10 Excellent

Jarno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heel gemoeddelijk. Mooie kamers, gezellige huiskamer, vriendelijk personeel, heerlijk ontbijt en uitstekende ligging
Stayed 1 night in Mar 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wij verbleven tss Kerstdag en Nieuwjaar met ons gezin (2V,3K) in dit hotel. Het was kleinschalig, netjes, gezellig, en we werden goed ontvangen. De kamer was wel aan de kleine kant, en als je enkele dagen blijft dan misten we wel een kast. De gemeenschappelijke ruimte waar je rustig iets kan lezen, iets drinken, een spelletje kan spelen,...is dan weer een echte meerwaarde. Het ontbijt is ronduit schitterend: geserveerd aan tafel en mogelijkheid om extra's te kiezen. We vinden dit verblijf zeker een aanrader!

8/10 Good

peter

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matig verblijf
Kamer was elders gelegen (in het pand ± 50 meter verderop) Op bovenste verdieping (2 oude houten trappen op) kleine kamer en het leek niet op de foto's zoals op de website. Kleine douche/toilet ruimte (erg krap). Wel een goed bed en het ontbijt was prima !
Stayed 1 night in Feb 2023

8/10 Good

Eduard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles ok, behalve de TV deed het niet.
Stayed 1 night in Sep 2022

10/10 Excellent

Philipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super vriendelijk onthaal.heel ontspannen sfeer heel huislijk .
Stayed 1 night in Aug 2022

8/10 Good

Merel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prettig verblijf, dichtbij de mergelgrotten en de kasteelruïne! Je loopt ook zo het centrum van Valkenburg in. De badkamer is wat gedateerd, maar werkt prima!
Stayed 2 nights in Aug 2022

10/10 Excellent

Marc van

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zeer uitgebreid ontbijt en een erg gezellige verblijfsruimte. Ondanks dat de kamers vrij klein zijn is het een erg fijn hotel met perfecte service.
Stayed 2 nights in Apr 2022

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vriendelijke ontvangst! We hadden voor 2 nachten geboekt. De kamer was niet in het hotel zelf, maar ernaast. Keurige kamer, fijn bed, prima badkamer. Kamer is wel klein en geen kastruimte, wat voor 2 nachtjes weg niet erg was. Leuk is de centrale ruimte met gratis koffie/thee, spelletjes etc. Ontbijt was uitgebreid, erg lekker en goed verzorgd.
Stayed 2 nights in Oct 2021

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
Gutes Hotel zu einem guten Preis
Nettes Hotel, leider ein bisschen laut. Alles war sauber und ordentlich
Stayed 1 night in Sep 2021

10/10 Excellent

Sanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We zijn super goed ontvangen, het personeel is onwijs vriendelijk en je voelt je direct thuis en heel welkom. We hebben 2 nachten heerlijk geslapen en het ontbijt was uitmuntend, mijn allergie was geen enkel probleem. Heerlijk!
Stayed 2 nights in Sep 2021