Suite Garden Lake View with private garden | View from room
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Reviews of Hotel Villa Cipressi - by R Collection Hotels

4 out of 5
Hotel Villa Cipressi - by R Collection Hotels
Via IV Novembre 18, Varenna

Reviews

9.2

Wonderful

Rating 10 - Excellent. 97 out of 131 reviews" "
Rating 8 - Good. 22 out of 131 reviews" "
Rating 6 - Okay. 5 out of 131 reviews" "
Rating 4 - Poor. 5 out of 131 reviews" "
Rating 2 - Terrible. 2 out of 131 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Lovely view. Impeccable service. Amazing grounds. A very memorable stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely property with a very helpful and gracious staff. The breakfast was also extraordinary, as were the Botanical Gardens.
Stayed 3 nights in Apr 2024

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are thinking about staying in Lake Como then you’ll want to stay in Varenna (Bellagio is touristy and crowded). Villa Cipressi is lovely. Absolutely wonderful hotel inside and out. The gardens are exquisite, the location is perfect, and the hotel itself is fantastic. Great rooms and facilities but even better staff. Everyone there is great and they go out of their way to assist if needed. Can’t recommend this place enough. Don’t overthink, just book it
Stayed 1 night in Apr 2024
Response from The Management on 28 Apr 2024
Dear Milan,thank you for your wonderful comment! It really means a lot to all the staff to read that you had such a good time at Villa Cipressi.We hope we will have other chance to welcome you back.

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marco was wonderful. He arranged transport from Milan Airport to Varenna. He assisted me with the reservation when I thought I might have to cancel. My daughter met him in person - I missed meeting him but his lovely wife Tanya introduced herself to us and made sure we had a lunch for our train to Florence
Stayed 2 nights in Apr 2024
Response from The Management on 24 Apr 2024
Dear Traci,thank you for your wonderful review.Ww are delighted to read that Marco and Tanya assisted you at their best, we are very proud of them.We hope to welcome you back soon!

10/10 Excellent

Luisa, Anaheim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible beautiful hotel and Botanical gardens. We loved our stay at Villa Cipressi and visiting their gardens. They are actually a lot nicer than Villa Monastero and as a hotel guest you can visit as many times as you like.
Stayed 2 nights in Apr 2024
Response from The Management on 22 Apr 2024
Dear Luisa,thank you for your kind words. They mean a lot to us!We hope to welcome you back soon.

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most incredible time at this hotel. Everyone went way out of their way to make our stay so special. Marco helped me get wine shipped from France to hold it until checkin and then the hotel boat was an extra bonus. The breakfast included is outstanding as well. The grounds are magnificent!! ALL of the staff are incredible and the owners should be very proud of their team. I can’t wait to come back! Until next time!
Response from The Management on 20 Apr 2024
Dear Jean,Thank you immensely for sharing your incredible experience with us! We're overjoyed to hear that you had such a special stay and that our team, especially Marco, went above and beyond to make your time with us memorable. It was our pleasure to assist with your wine shipment and provide you with the extra bonus of our hotel boat.Your kind words about our staff and service mean the world to us, and we're incredibly proud of the team we have here.We can't wait to welcome you back for another memorable stay! Until next time, safe travels!Warm regards,

4/10 Poor

Rokhsareh

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My partner and I stayed at this hotel for a special occasion. The staff and the view are absolutely lovely. We had no complaints whatsoever in relation to these. However, although we paid for a very expensive suite, we did not have AC (we were told it was due to local authority rules) and the bed was squeaky. Upon arrival, we did mention the AC to the staff but we were told that could not be resolved. We were not offered any alternative solutions. Therefore, we had to leave our windows open but this meant very loud church bells and crowds from about 7 am into very late evening hours. In addition, our bed squeaked. Therefore, with the open windows and the noise, we could not have a lay in or take naps and we felt always on alert and could not fully relax. We had travelled from another country for these specific views. Therefore, we did not ask to be moved and had to choose the noise over losing the view and balcony. Furthermore, the quality of food for breakfast was not impressive with food often being soggy and cold. After our stay and before leaving this review, I did communicate these concerns with the hotel’s management. However, they did not offer a satisfactory resolution. Therefore, all in all, we spent over 2500 euros for a suite and a 4-star stay (our entire trip cost in excess of 4000 euros) that was not fully relaxing. I have never seen a 4-star hotel without an AC before.
Stayed 5 nights in Apr 2024
Response from The Management on 22 Apr 2024
Dear Rokhsareh,I would like to express our sincere gratitude for your kind words regarding our staff and the stunning location of Hotel Cipressi. It brings us great joy to hear that our team's dedication contributed positively to your experience. On the contrary I am sorry to read about the challenges you encountered during your stay as we had the chance to rehiterate also in our email correspondence. Had we been aware of the extent to which your sleep was disturbed, we would have taken immediate action to address the situation, such as offering a room change (always with lake view and of higher category). Unfortunately, as we explained, the activation of air conditioning is subject to municipal regulations, and it cannot be selectively activated for individual rooms. Regarding your feedback on breakfast, although we usually record many compliments, please know that we genuinely appreciate your input, as it helps us identify areas for improvement.We are sorry you found our bed squeaky and we will definately checked this matter as we usually receive many compliments.While we regret any inconvenience you experienced, we do not believe that a refund is warranted in this instance, instead we would have loved to solve all your discomforts while you were at our premises, had we know the true extent of them at that time.We would be delighted to welcome you back for another stay, and we assure you that every effort will be made to ensure your experience exceeds your expectations.

8/10 Good

Holli

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Management on 20 Apr 2024
Dear Holli,Your feedback means a lot to us, and we're grateful for the opportunity to have made your experience with us enjoyable.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WONDERFUL property, absolutely gorgeous. We will return when we are back in Italy!
Stayed 2 nights in Mar 2024
Response from The Management - Hotel Villa Cipressi on 2 Apr 2024
Dear Jeremy,Many thanks for your kind feedback.We're so happy you enjoyed your stay with us.Hope to welcome you back in the nearest future!Best wishes

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Management - Hotel Villa Cipressi on 2 Apr 2024
Dear Laurel,Thank you for your kind feedback.We're glad you enjoyed your stay with us.Hope to welcome you back in the nearest future.Best wishes

8/10 Good

Annette

Stayed 1 night in Oct 2023
Response from The Management on 20 Apr 2024
Dear Annette,Thank you for your positive review! We hope to welcome you back this season as well!

10/10 Excellent

Robert

Travelled with family
Liked: Amenities
Beautiful property. Public rooms lovely. Very helpful and friend. Excellent brrakfast
Stayed 3 nights in Oct 2023
Response from Lorenzo Pacifico, General Manager on 28 Oct 2023
Dear Robert,thank you so much for your review!We are happy that you had enjoyed your stay with us!See you next time!

2/10 Terrible

L

Disliked: Cleanliness, property conditions & facilities, room comfort
noise levels up until 11 PM were horrible!
The noise levels throughout the hotel and in my room were absolutely horrible up until 11 PM. The room was expensive and very poor. It's as if no one at the hotel really cares.
Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Great location. Central to all attractions on Varrena. Nicest area in Como.
Stayed 1 night in Sep 2023
Response from Lorenzo Pacifico, General Manager on 29 Sept 2023
Dear Nicholas, thank you so much for your feedback! We really appreciate it! Hoping to see you again at our Villa Cipressi hotel!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Just lovely
Stayed 2 nights in Sep 2023
Response from Lorenzo Pacifico, General Manager on 7 Oct 2023
Dear Jodi,thank you so much for your feedback, we really appreciate it!we're hoping to see you again at our Villa Cipressi!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lorenzo Pacifico, General Manager on 13 Sept 2023
Dear Guest,Thank you so much for your feedback we really appreciate it!Hoping to see you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lorenzo Pacifico, General Manager on 11 Aug 2023
Dear Robert,A special thanks to you from all the staff, for your review, we really appreciate it!We're really looking forward to welcoming you again at our Villa Cipressi hotel.

10/10 Excellent

Diane, Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property. I can’t say enough great things about it.
Stayed 2 nights in Jul 2023
Response from Lorenzo Pacifico, General Manager on 5 Aug 2023
Dear Diane, Thank you so much for your beautiful review, we really appreciate it!Can't wait to welcome you again in our Villa Cipressi hotel.

10/10 Excellent

Amber

Stayed 2 nights in Jul 2023
Response from Lorenzo Pacifico, General Manager on 24 Aug 2023
Dear Amber, Thank you so much for your feedback, Hope to see you again at our Villa Cipressi Hotel.

10/10 Excellent

Jacob

Travelled with partner
Liked: Staff & service, property conditions & facilities
Gorgeous.
Stayed 3 nights in Jul 2023
Response from Lorenzo Pacifico, General Manager on 22 Jul 2023
Dear Jacob,Thank you so much for your review, we really appreciate it!we're hoping to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff amazing view
Beside the fact that this property is amazing with its iconic gap and historic rooms the staff is so excited to serve and friendly. Yunes, Renzo, Luca made this stay the best experience. Yunes made sure at check in we were welcomed, walked through the property, down to getting the right temperature in our room. Luca was a lifesaver because we were arriving at 11pm and he walked us through the train schedule and how to deal with the train strike down to getting us bus/train/route number so we would arrive ok despite the situation. Renzo was the best front desk person asking us what we like to so and recommending the best hike in Bellano once he found out we love to hike. He shared that he hiked it often and it's his favorite. Because of the staff we would come back here again and again 10/10!!!!
Stayed 3 nights in Jul 2023
Response from Lorenzo Pacifico, General Manager on 27 Jul 2023
Dear Guest,A special thanks to you from Renzo, Luca and Yunes for your beautiful review, we really appreciate it! we are so happy you loved your stay in our Villa Cipressi. Can't wait to welcome you again.

8/10 Good

Lawrence

Travelled with partner
Beautiful property with views of the lake and gardens. Challenge was that June is wedding month so that most of our 3 day visit we were not able to use the seating or dining areas at the hotel and had to use the sister resort next door or elsewhere. Grateful to have had a room the non view side of the hotel so were not disturbed at night by the revelry.
Stayed 3 nights in Jun 2023
Response from Lorenzo Pacifico, General Manager on 8 Jul 2023
Dear Lawrence,Thank you very much for your review, we apologize for the inconvenience; your opinion counts a lot for us to improve our services and our hotel.We look forward to your next visit.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were only there one night. While small the rooms were very comfortable and the staff was uniformly incredibly gracious and helpful. The hallway on our floor could use a fresh coat of paint but otherwise the common areas are spectacular.
Stayed 1 night in Jun 2023
Response from Lorenzo Pacifico, General Manager on 8 Jul 2023
Dear Peter,thank you for your review, we really appreciate it.We will take care about your comments for upgrading our hotel.We can't wait to welcome you again at Villa Cipressi.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! Our room was nice with an awesome view of the lake. The grounds around the hotel are beautiful and provide space to sit and enjoy the quiet and the view. BUT- Be aware that apparently this hotel is a popular wedding reception venue. One was held every single night of our stay. Which means the beautiful grounds, including the terraces, that are highlighted on the hotel’s website are closed to hotel guests from mid-afternoon until after midnight. There is no way to escape the loud music and sounds of party revealers. If these drawbacks don’t matter, I highly recommend the hotel. I wish I’d known this before booking. I likely would have chosen a different hotel.
Stayed 4 nights in May 2023
Response from Lorenzo Pacifico, General Manager on 22 Jun 2023
Dear Carol, Thank you so much for your feedback, its help us to improve our service; hope you see you again soon.

10/10 Excellent

Tim

Stayed 3 nights in May 2023
Response from Lorenzo Pacifico, General Manager on 2 Jun 2023
Dear Tim,thanks for your review!We hope to see you again soon!

10/10 Excellent

Richard

Stayed 3 nights in May 2023
Response from Lorenzo Pacifico, General Manager on 2 Jun 2023
Dear Richard,thanks a lot for your feedback, we are happy you loved your stay with us!See you next time!

10/10 Excellent

Felecia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and accommodating! My room had a great view , just didn’t like that check out is so early .
Stayed 1 night in May 2023
Response from Lorenzo Pacifico, General Manager on 17 May 2023
Dear Felecia,thanks for your review! We are glad that you loved your stay in our Villa Cipressi!We'll wait for your next stay with us!

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, even with a wedding taking place. The gardens and view of the lake were beautiful. Shuttle available from the ferry dock. Staff very friendly.
Stayed 1 night in Apr 2023
Response from Lorenzo Pacifico, General Manager on 3 May 2023
Dear Ingrid, thanks for your review! We are glad that you loved our hotel! Our staff is always ready for delight you with unique suggestion with the mission to make your stay comfortable! See you next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Lorenzo Pacifico, General Manager on 29 Apr 2023
Dear Guest,thanks for your review!We hope to welcome you again soon!

10/10 Excellent

Debra

Stayed 1 night in Apr 2023
Response from Lorenzo Pacifico, General Manager on 16 Apr 2023
Dear Debra,thanks for your review!We are so delighted that you loved your stay with us!Hope to see you again!

6/10 Okay

Marco

Disliked: Room comfort
Beautiful gardens and view, but not a good stay
PROS: GORGEOUS view and the botanical gardens located onsite are INCREDIBLE. Unforgettable experience. CONS: room was small and very hot upon entering. hotel is very close to the church bells that ring every hour from 7am-11pm and are loud enough to startle/wake you up. breakfast was disappointing for the most part and they play loud country music in the dining room/lobby. Kinda takes you out of the Italy experience imo. "Spa" was super expensive and was very disappointing. ~60 euros per person and comes with no amenities, only an hour of use, and it's just a couple showers with no bodywash, shampoo, etc, a steam room, and sauna. not anything special. It's also located in a different hotel about 5 min walk away and is under a ton of LOUD construction. not a great experience.
Stayed 2 nights in Apr 2023
Response from Lorenzo Pacifico, General Manager on 16 Apr 2023
Dear Marco,thanks for your feedback, we will take note about your comments for improve our services.We inform that the church bells are part of a public service so we cannot do anything about that.Our Suite Spa is located in our sister hotel just 50 meters away from our hotel and there are some restyling works for the restaurant that however are not involving the other parts of the hotel.

10/10 Excellent

Taryn

Stayed 1 night in Apr 2023
Response from Lorenzo Pacifico, General Manager on 9 Apr 2023
Dear Taryn,thanks for your review! We are happy you loved our services!We hope to see you again soon!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hotel Villa Cipressi on 19 Oct 2022
Dear Tina, thanks for your review! We are happy that you loved your stay with us! Hope to see you again!

6/10 Okay

Lowrie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location with superb views of the lake.
Stayed 3 nights in Oct 2022
Response from Hotel Villa Cipressi on 12 Oct 2022
Dear Lowrie, thanks for your review, we appreciate that you like your stay with us. See you next time!

8/10 Good

Sridhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Melissa, Long Island City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
NA
Stayed 2 nights in Sep 2022
Response from Hotel Villa Cipressi on 9 Oct 2022
Thanks Melissa for your valutation! Hope to see you soon again!

4/10 Poor

Michelle

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is a wedding venue. The primary business is NOT providing services or hospitality to overnight guests. Hotel guests are not allowed in the bar or on the grounds on days that weddings are occurring. The staff did do a good job of ending loud weddings at 11:00 PM and clearing the spaces by 11:30. They also moved our room to a quiter area of the hotel which was very appreciated. If we had known, that we would not be able to use the public spaces, or that they would be occupied by photographers, bridal party etc. 4 out of the 5 nights we were there, we would have selected another property. While the location is beautiful, and the rooms have beautiful views, the service at the hotel was disappointing.
Stayed 1 night in Aug 2022
Response from Hotel Villa Cipressi on 31 Aug 2022
Dear Michelle, we are sorry about your review and you didn't find well in our hotel. As we host frequently weddings and events, we made always our best for keep the situation under control regardings noises in harmony with the other guests of the hotel.

10/10 Excellent

Destine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We had a wonderful three night stay. The view from our room was glorious and the staff could not have been more helpful.
Stayed 3 nights in Jul 2022
Response from Hotel Villa Cipressi on 24 Jul 2022
Dear guests, thanks for your review! We hope to see you again soon!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was located in a beautiful botanical garden on Lake Como.
Stayed 2 nights in Jun 2022
Response from Hotel Villa Cipressi on 1 Jul 2022
Thanks for your review Kathleen! We hope to see you again soon!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old villa surrounded by magnificent gardens and views of Lake Como. A very romantic setting.
Stayed 1 night in May 2022
Response from Hotel Villa Cipressi on 12 Jun 2022
Thank you Carol for your review! We can't wait your next stay with us!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Hotel Villa Cipressi on 21 May 2022
Thank you! See you next time!

10/10 Excellent

Michael

Stayed 1 night in Apr 2022
Response from Hotel Villa Cipressi on 1 May 2022
Thanks! We'll wait your next stay with us!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Hotel Villa Cipressi on 5 Apr 2022
Dear Ian, thanks for your review! We'll wait for your next stay to us!

8/10 Good

Cathryn Conroy

Stayed 2 nights in Aug 2021
Response from Hotel Villa Cipressi on 17 Sept 2021
Dear Cathryn, thanks for your review! We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Hotel Villa Cipressi on 20 Jul 2021
Thanks for your review! Hope to see you soon again!

10/10 Excellent

Leigh, NC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking views, excellent rooms amidst a 14th century and botanical gardens overlooking lake Como. Walking distance to monastery, ferry and medieval castle (the last a GOOD hike). Wonderful stay in a beautiful place. Only wish we could have stayed longer
Stayed 1 night in Oct 2019
Response from Hotel Villa Cipressi on 27 Oct 2019
Dear guests, we are happy that you loved your stay with us! We are in a strategic position due to the nearby facilities like the ferry dock, the train station and some attraction that are all walking distance from the hotel. We hope to see you again in our hotel soon! The Management Hotel Villa Cipressi - R Collection Hotels

10/10 Excellent

Jenny

Stayed 2 nights in Oct 2019

10/10 Excellent

Kyle, Atlanta, GA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property exudes class. The setting on the lake is spectacular. The room is excellent in every way. The breakfast is good. The gardens onsite are amazing. We highly recommend the villa.
Stayed 3 nights in Oct 2019
Response from The Management Hotel Villa Cipressi on 16 Oct 2019
Dear guests, we are delighted that you enjoy your stay with us! During your stay in our hotel, you can enjoy our Botanical Garden and also the amazing view that we offer from our common areas and from our rooms. We hope to have you again as our guests! The Management Hotel Villa Cipressi -.R Collection Hotels

10/10 Excellent

Gregory V

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The Management Hotel Villa Cipressi on 16 Oct 2019
Dear guests, thank you for your feedback, we are happy that you loved your stay with us! Hope to see you again soon! The Management Hotel Villa Cipressi - R Collection Hotels

10/10 Excellent

Bob, Kentucky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull villa overlooking Lake Como will immaculent gardens. Convently located within walking distance to resturants and transportation
Stayed 3 nights in Oct 2019
Response from The Management Hotel Villa Cipressi on 11 Oct 2019
Dear guests, we are glad that you enjoy your stay with us! Our location is strategic due to his nearby facilities like the ferry dock, the train station and some restaurants. We hope to see you again! The Management Hotel Villa Cipressi - R Collection Hotels