Panoramic Apartment, 2 Bedrooms (Check-in online) | Terrace/patio
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Reviews of Luxury Apartment On Grand Canal

Luxury Apartment On Grand Canal
Cannaregio 251, Venice, Venice

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 26 reviews" "
Rating 8 - Good. 3 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 3 out of 26 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
The worst experience ever , IGNORANT management.
A hostel experience would be better then this ! And I paid them over £400/night. I travel all the time , been to probably 100+ hotels but this is the worse management that I ever came across . Management of this place closes at 6pm ! They don't answer phone from 6pm onwards .Our family ( a couple with a child plus 73 yrs old granny) arrived to Venice on a rainy day at 5;30pm,we used the link on our booking to find the location of the accommodation-but google map just couldn't find it .They did send email one week before our arrival with a very bad explanation where is the entrance of this property.That wouldn't help either.It was like a hidden gate at the end of a dark alley with many obstacles on the way.We tried to phone the property management once we realised that this is impossible to find-but no answer.We were left without any support and it was only 6;10 pm ! How can you run a accommodation business and choose to ignore your guests ? This management is only interested to grab your money and absolutely doesn't care to give any help or service to the guests.I have never seen anything like it .The place is dirty,everything had stains .The fridge is faulty,leaky water was all over my food.THE photo of the property which shows some kind of terrace is fake , there is no terrace on the grand canal unless you count a very small " french balcony"in the toilet .PILLOWS very thin and uncomfortable. Internet works from time to time .Absolutely worst experience I ever had in Italy!
Stains everywhere .
Sofa seen much better days .
Stayed 3 nights in May 2023
Response from vero on 22 May 2023
Dear guest, all information about check in and payment instructions are indicated on expedia. We always send a map to all our guests with instructions to reach the apartment because in Venice google maps does not work properly. Please note that the apartment is as shown in the photos.Thank you for staying with us

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
In a busy area and a tad difficult to find but the view makes it worth it. Wasn’t as noisy as expected if you just close the windows. I was able to do laundry and hang clothes on the lines outside which was why I booked this place since I was backpacking. The communication with staff was quick and helpful. The netflix was a perfect touch to make it feel like home. Definitely recommend this spot.
Stayed 2 nights in Nov 2022
Response from reservation office on 14 Nov 2022
Dear guest, thank you for the review, we hope to see you again!

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Small points, could have kitchen cleaning items - cloths etc to wipe down. Info on how to raise the metal patio window blinds and both patio doors would not latch or lock.
Stayed 3 nights in Jun 2022
Response from reservation office on 21 Jun 2022
Dear guest thank you for your review

10/10 Excellent

susan j, Ormond Beach

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All amenities were great
Stayed 2 nights in Apr 2022
Response from reservation office on 6 May 2022
Dear guest thank you for your review

10/10 Excellent

Wong, Klang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and spacious. The view of the Grand Canal is amazing but a bit of noisy during early morning when a lot of boats passing by.
Stayed 2 nights in Jan 2020
Response from bva on 4 Feb 2020
thank you for your review, we hope to host you again !

6/10 Okay

jennifer

Travelled with family
Disliked: Room comfort
Not thrilled
The lady who checked us in was not accommodating to out of town travelers and would not budge on the check in time. As a family of 6, not familiar with the area and have all of our bags we tried to make the best of it. Upon checking into our room finally, the room was not very clean with stains on the couch and it appeared as if the room had not been swept and trash was left on the balcony. The apartment was very modern and well kept with the exception of the cleaning job however, the wonderful looking shower did not have enough water pressure for both shower heads and had very little heat! We were disappointed....
Stayed 1 night in Jan 2020
Response from bva on 14 Jan 2020
Dear guest we are sorry to read this review, since you never complained about the cleaning during your stay and when we checked the apartment at check in it was perfecly cleaned

6/10 Okay

USAfam#4, Seattle

Travelled with family
Disliked: Cleanliness, amenities
Apartment has good potential and roomy for 4 people. The pillows are flat like a pancake and very dusty underneath the beds. We stayed for 4 nights and had 1 set of towels for each. No hot water to take a shower, lucky to get it to be lukewarm after running it for a few minutes. Recommend to add hospitality items like kitchen sponge, dishrag and dishwashing soap. Not worth it for the price we paid for 4 mights.
Stayed 4 nights in Dec 2019
Response from bva on 8 Jan 2020
dear guest we are sorry to read you complain because we checked the apartment at check in and hot water was working properly

2/10 Terrible

phillip, Bayport NY

Travelled with family
Disliked: Cleanliness
No hot water Showers had weak pressure wifi poor neiberhood was dirty
Stayed 3 nights in Dec 2019
Response from bva on 8 Jan 2020
dear guest we are sorry to read you complain because we checked the apartment at check in and hot water and wifi were working properly

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the Centre of Venice on the Grand canal, Easy to access and reception were very helpful. Need to be aware it is down an alley off the main street so took a moment to find. Would strongly recommend this property for someone who wants to be in the heart of Venice. Just remember the Grand Canal is the M1 of Venice so can be noisy with all the boats
Stayed 2 nights in Dec 2019
Response from bva on 20 Dec 2019
thank you so much, we hope to see you again !

10/10 Excellent

ErikaNg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional, good location, big nice place with water view from 2 bedrooms, everything we need for a family of 4. Highly recommended
Stayed 2 nights in Aug 2019
Response from reservation office on 18 Sept 2019
thank you for your review, we hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with everything you need close by. Fantastic view from the balcony. Nice neat apartment.
Stayed 2 nights in Aug 2019
Response from reservation office on 18 Sept 2019
thank you for your review, we hope to see you again

10/10 Excellent

Laurie M.

Liked: Cleanliness
July 24 - July 27th Stay
The property was conveniently located - we all loved it! The view of the canal was amazing - enjoyed watching the hustle and bustle of Venice. If there is anything to comment on it would be Concierge and Linens. 1) There were not enough linens to accommodate all 11 of us - we had to improvise with what we had for the couches on the main floor. 2) The Concierge who greeted us - We found them not very welcoming, and not helpful when it came to us asking for travel solutions (ie. People Mover). Also would have been nice if they were a little more accommodating with entry time...my sister-in-law mentioned that my Father's health is not good and there was no consideration whatsoever to help us get him a place to rest sooner than 3:00 pm. All and all - lovely location and accommodations !
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was a hastle, far from the property and had to walk with luggage, property was nice, clean and perfect location and staff was very helpfull and attentive .
Stayed 2 nights in Jul 2019
Response from alice on 24 Jul 2019
thank you for your review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was insanely beautiful. The balconies with views from 3 sides were all beautiful, especially the one overlooking the water. Everything was clean and nice, and all of the furniture was comfortable. The only complaint I have is that we were there in the rain and it was chilly outside. I think it is an Italian law that you can’t turn heat on at a certain temperature outside, so the apartment was chilly on the inside. That isn’t anyone’s fault though, so it’s less of a complaint and more of a “pack extra socks” suggestion. Overall, such a memorable and wonderful trip with amazing accommodations. Highly recommend!
Stayed 1 night in May 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large Apartment on the Grand Canal
Fantastic apartment on the Grand Canal. Everything you need is included. The Views are great. The only downside is the noise from the Grand Canal at night.
Stayed 1 night in Apr 2019

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning!
Such a neat apartment in such a neat location! Beautifully furnished and so spacious. Very handy to railway station, boats and shops. Fantastic staying right by the Grand Canal. (Bear in mind this is the main “street” so gets a bit noisy in the morning but not enough to be a problem). Check in is a bit of a trek if you have lots of luggage- lots of stairs - but a relatively short walk otherwise. Our daughter (11yrs) walked into the apartment and said, “I’m staying in the Queen’s bedroom!”
Stayed 4 nights in Jan 2019
Response from best venice apartments on 7 Feb 2019
thank you for your review ! Hope to see you again !

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from best venice apartments on 7 Feb 2019
thank you for your review ! Hope to see you again !

10/10 Excellent

Michael

Spacious apartment with modern amenities. Amazing view and great location!
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
En general el departamento está en buenas condiciones, pero te hacen realizar el check in a 20 min de distancia del departamento, si es mil escalones, no hay señalamientos... tienes que estar al pendiente horas antes de llegar para que te expliquen cómo llegar a las oficinas del departamento... y después te tienen que explicar cómo llegar al departamento porque te lo cambian a la mera hora, las señoritas encargadas son muy groseras y prepotentes... me comunicaron con la encargada general quien fue la única que me pudo apoyar con una excelente actitud....
Stayed 1 night in Nov 2019
Response from bva on 15 Nov 2019
dear guest it is indicated when you book that check in location is different from apartment location and also we sent you many messages with check in instructions

10/10 Excellent

Francesco, Milano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuttura molto grande e comoda, vista sul canal grande molto bella, posizione fantastica appena fuori dall appartamento sei subito nel cuore della città . La nota negativa : appartamento molto valido ma anche molto trascurato. Comunque lo consiglio.
Stayed 1 night in Sep 2019
Response from bva on 26 Sept 2019
thank you for your review, we hope to see you again

10/10 Excellent

Tove Helene B

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stor villa med fantastisk beliggenhet ved Grand Ca
Vakkert hus ved Grand Canal. Stort hus som vi trivdes godt i perfekt for vår familie på 8 personer. Gode senger, fantastisk utsikt og mye å følge med på fra balkongen. akre møbler og detaljer. Inn og utsjekking fungerte optimalt.
Stayed 2 nights in Sep 2019
Response from bva on 26 Sept 2019
thank you for your review, we hope to see you again

8/10 Good

Sabine D.

Tolle Lage mit Dachterasse :)
Wir haben diese schöne Wohnung zu 7 bewohnt und fanden sie geräumig und räumlich gut aufgeteilt. Die direkte Lage am Canal macht sie schon besonders. Wirklich genossen haben wir auch die Dachterasse, bei dieser Gelegenheit aber bei der Ausstattung der Küche Weingläser vermisst!
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Bellissimo appartamento cucina attrezzata, spazi grandi, vista meravigliosa 😉😁
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Aucune lumière dans la cage d’escalier, endroit très difficile à trouver
Stayed 1 night in Mar 2019

10/10 Excellent

Àlex, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífico apartamento con vistas increíbles al Gran Canal
Stayed 2 nights in May 2018

10/10 Excellent

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamento Único! Vista e Varandas para o Canal
Apartamento recentemente remodelado e grande, com um pátio fechado na frente óptimo para crianças brincarem e com varandas e janelas grande com vista para o Canal. Tem 4 quartos no primeiro andar e duas salas grandes no R/C onde tem 2 sofás camas duplos. Isto tudo numa zona óptima de comércio e restaurantes em Veneza perto de Tudo. Óptima escolha para uns dias em Veneza com família ou amigos.