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Reviews of The Royal Hotel

4 out of 5
The Royal Hotel
Belgrave Road, Ventnor, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 62 out of 92 reviews" "
Rating 8 - Good. 25 out of 92 reviews" "
Rating 6 - Okay. 3 out of 92 reviews" "
Rating 4 - Poor. 2 out of 92 reviews" "
Rating 2 - Terrible. 0 out of 92 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

dr s

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly restaurant staff. Reception team efficient and very helpful. Asked us about a ramp for my son's wheelchair anytime we came in and out of the hotel. Afternoon tea was an excellent experience. Since covid this is the 1st place that did housekeeping which really made us feel we were on a holiday.
Stayed 2 nights in Apr 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and atmosphere very good
Staff excellent… bathroom of our room was tired in places, nice atmosphere and great food
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 4 nights in Oct 2023

10/10 Excellent

Laurence

Stayed 2 nights in Oct 2023

8/10 Good

G

Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel which has elegant gentility which we hope is preserved by the future owners. The staff were efficient and friendly. Enjoyed our stay so would thoroughly recommend this hotel
Stayed 3 nights in Sep 2023

4/10 Poor

Fabienne

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid if you can
Avoid room 17 and presumably a few more rooms affected by the presence of the kitchen extractor fan just outside their windows. I didn't mind the pretty awful view on the back of the hotel but this extractor fan came on every morning at 7:00 and wasn't turned on until they had finished the dinner service at night. Not much chance to get any sleep when it's on. Very unsympathetic response when I asked to be moved, clearly used to people complaining and as they were apparently full nothing they could do. Overall the hotel looks tired and in need of a complete refit. Food was quite disappointing too, breakfast very average, dinner not up to much and service erratic. Shame that such a lovely building in such a nice setting is being let down by a lack of investment and uncaring staff. Not that many alternatives in Ventnor so I feel they're just not interested in trying any harder.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lyndell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location and surroundings. Particularly impressed with the service provided by the staff and the high quality of the food.
Stayed 2 nights in Aug 2023

8/10 Good

Harland

Liked: Cleanliness, staff & service, amenities
Comfortable high quality hotel with excellent staff and service
Stayed 3 nights in Aug 2023

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, amenities
The property was gorgeous. The staff was friendly and helpful. The hotel was located a short walk from the ocean and from the town. Staying at The Royal Hotel was a pleasurable experience that made my time on Isle of Wight exceptional.
Stayed 2 nights in Aug 2023

8/10 Good

Beth

Stayed 2 nights in Jul 2023

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal in every way!
Old World Service! This hotel knows how to treat you. Nothing was too much to ask. Great location just up the hill from the beach. Food was amazing. And, when there was no taxi to take us to the train station, Steve, the night porter drove us! All the staff were over the top; Amanda and Janice at breakfast. Can’t say enough about the level of service! Our room was lovely with a comfy bed. Beautiful grounds. Wonderful piano player at dinner. Fun to lounge at the pool in the sun and order cocktails. We gushed over this place for days. It will be a special memory for a very long time. 10!
Stayed 4 nights in May 2023

10/10 Excellent

Simon

Stayed 1 night in Apr 2023

10/10 Excellent

Diana

Stayed 3 nights in Mar 2023

10/10 Excellent

Don

Stayed 1 night in Mar 2023

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has an old-world graciousness and courtesy which is sadly lacking in many facets of life in 21st century. The quiet, relaxing ambience, and the feeling that nothing is too much trouble is the strength of this lovely old hotel. Really excellent food. Superbly comfortable beds. Lovely sea views.
Stayed 1 night in Feb 2023

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pete
Probably the best service, I have had in this country and that comes from a former travelling salesman. Extremely friendly and helpful staff. Lovely rooms. Fantastic breakfast. We also had lunch there and the food was lovely. The bar's a tad expensive. Will be going back.
Stayed 1 night in Feb 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hotel would recommend
We had a wonderful overnight stay. They kindly upgraded our room on arrival to a ‘garden view room’ which was lovely and the view from our window was not just the garden & terrace area but a fantastic view of the sea. It was also only a short 5 min stroll down to the sea front. We had cocktails in the bar in the evening, but on this occasion didn’t dine in. However, breakfast service was excellent. Staff were courteous and friendly and we would happily recommend this hotel. It’s more of an ‘oldy worldly’ experience with a lovely bar area and lounge areas. It felt like the grandeur of stepping back in time. It was a relaxing experience and we look forward to future stays.
View from our Garden Room
View from our Garden Room
Sumptuous bedroom
View of the hotel from the car park
Stayed 1 night in Jan 2023

8/10 Good

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location
Beautiful hotel located close to the beach although there is a very steep hill down to the promenade so not ideal for anyone with mobility issues. Staff were very welcoming and efficient and I particularly liked that breakfast was made to order (also a good selection). Only negatives was shower pressure was not great and my breakfast wasn’t hot.
Stayed 1 night in Jan 2023

10/10 Excellent

G

Stayed 2 nights in May 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely traditional hotel. Comfortable beds/rooms. Excellent breakfast and dinner. Convenient to local walking paths and Ventnor botanical garden. Several good restaurants within 15 minute walk
Stayed 4 nights in Apr 2022

10/10 Excellent

Amran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good all round
Stayed 3 nights in Feb 2022

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Alison

Stayed 1 night in Dec 2021

10/10 Excellent

Chris

Stayed 1 night in Dec 2021

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good stay with a couple of issues
Service was great with all staff being friendly and professional. Issues with toilet constantly draining, no cold water coming from the tap and rooms being incredibly hot!
Stayed 2 nights in Nov 2021

8/10 Good

Amos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
I would call this an older, traditional hotel with a higher price. Great location. Amenities are fine. Rooms are older, but in good order and well cared for. Service from staff was great.
Stayed 2 nights in Nov 2021

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Royal treat in Ventnor
This hotel is very traditional with a beautiful ballroom style dining room for breakfast. The breakfast was first class and the service impeccable. The bedroom was very comfortable although the decor was very conservative. The main colour in the corridors was mushroom and so quite dull.
Stayed 1 night in Nov 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Great hotel & friendly staff who ran a great operation
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location, however due to private event we couldn’t reserve a table for dinner which is a part of experience, I would recommend to sell room with discount rate , when private event taking place at the hotel
Stayed 1 night in Mar 2020

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Thoroughly enjoyed our stay at the Royal this weekend with the family, Friendly attentive staff were amazing, lovely room & wonderful food - Dinner & breakfast, can’t recommend highly enough, will definitely return.
Stayed 1 night in Jan 2020

10/10 Excellent

Eugene, Woodinville, WA USA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional elegance with contemporary amenities; The Royal invites you to experience leisure and grace.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building,very good staff, Excellent location,very atmospheric.
Stayed 1 night in Oct 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at The Royal hotel in August
This is a well preserved 4 star hotel with excellent service and food. Do not expect air conditioning. There is a lift for access to upper floors. The beds are comfortable. Ensuite bathroom may not have an extract fan but a window is provided. In bedroom. Clothes cupboard is quite small but there are drawers in side tables and desk. Small colour tv is mounted on wall. Kettle tea making facilities, biscuits and complimentary water bottles provided.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Decor was inappropriate. Rooms need renovating and decorating. Too expensive for what we paid.
Stayed 2 nights in May 2019

10/10 Excellent

seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely charming combination of some classic features with modern comfort - could hear the sea from my garden view
Stayed 1 night in Feb 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best service possible
Service and food were amazing here
Stayed 2 nights in Feb 2019

10/10 Excellent

Rosamund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Ventnor for single lady
Stayed 1 night in Oct 2018

8/10 Good

Brenda, Crawley

Liked: Cleanliness, staff & service, room comfort
location
good hotel location but not suitable for those with walking difficulties parking not always easy
Stayed 3 nights in Oct 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Comfortable room and great food s usual.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Michael, Peterborough, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable old school hotel.
Makes guests feel very welcom and comfortable. Can't wish for more.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Hotel nice, rooms not 4 star and overpriced
The hotel itself is nice, nice gardens, nice location and has a 4 star feel. Staff is friendly and helpful. The rooms are completely overpriced. We had booked a “saver double” - 165 GBP - so not that much “saver“... it was clean, but overall like a better B&B room. So we upgraded. This room was much nicer with a nice view onto the sea. But still not 4 stars: you couldn’t shut the door to the bathroom (don’t they have a handyman to take care of such things??) and the headboard of the bed was filthy. Urgh...
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay. Staff were very friendly and breakfast tasted great. Only had a short stay but would recommend.
Stayed 1 night in Jul 2018