Outdoor pool, pool umbrellas, pool loungers
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Reviews of Grand Hotel Moon Valley

4 out of 5
Grand Hotel Moon Valley
Corso Caulino 5, Vico Equense, NA

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 92 reviews" "
Rating 8 - Good. 38 out of 92 reviews" "
Rating 6 - Okay. 13 out of 92 reviews" "
Rating 4 - Poor. 10 out of 92 reviews" "
Rating 2 - Terrible. 1 out of 92 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel Joseph Elano

Great transport access, very nice area, the facilities were great and nice and friendly staff
Stayed 8 nights in Aug 2023

10/10 Excellent

Corrado

Stayed 2 nights in Jul 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! The room was nice, the area was even nicer, & the staff was extremely friendly! The front desk agent Umberto was AWESOME!!!
Stayed 1 night in Sep 2022

8/10 Good

Jacob

Stayed 3 nights in Jul 2022

6/10 Okay

Vishal

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Searched for properties in Positano on Expedia. This came up as an option 6 kms away. There is not way to get to positano other than taxi is 1 hr and 120 euro each way. In 5 days to spent over 1000 euro on taxi to go see Almalfi area. The only good thing about this hotel is the view at the pool. It’s a great pool to take the kids. Also zero benefi for exoedia members.
Stayed 4 nights in Jul 2022

4/10 Poor

Verified traveller

Travelled with group
Hotel was over booked so we didn’t stay in the hotel that we chose!!
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
They staff were very helpful and friendly food was very good and a great choice overall we were very satisfied
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Professional service . Good breakfast and nice lunches . Stunning views . Big pool and sun bed area . Well recommend
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful views & excellent service . Excellent food and service by the pool . Very large pool area
Stayed 4 nights in Jul 2019

4/10 Poor

Keith, Dublin, Ireland

Liked: Cleanliness, staff & service
Overall a lousy way to treat a guest.
Major Grip: They were over booked for the last day of our stay and asked us would we mind moving hotel; we agreed, thinking that, as we were helping them out, they would put us somewhere as good or better; BOY WERE WE WRONG !! The hotel was rated 4 Star but I don't know how. The first room shown was 45CM longer than the bed and not much more on either side. The next room was not much better but as it was our last day we settled, preferring not to waste any more time arguing. It was also over 300 steps up from Carpark to reception; not for the faint hearted; literally!! I could say more, lots! Overall a lousy way to treat a guest who was doing you a favor !! Other than that: The Moon Valley Hotel Itself is nice enough; Pool looked Good (Didn't use); Nice Views and one or two good restaurants around; but not much else; you have to travel to see anything. Probably a good spot for Tour Groups or if you’re Comfortable Driving in Italy, or just want to sit by a pool. There is a Train within easy walking; but if you have to use the train you are probably better off staying in Sorrento.
Stayed 7 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great staff
Great hotel and staff , rooms were clean, we had a visit from housekeeping each day they bed topped up bathroom supplies and had clean towels each day, In a previous review it said that staff were grumpy, when in fact they weren’t they couldn’t have been more helpful if they tried. Would recommend to anyone .
Stayed 7 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb place to stay to visit Pompeii, Herculaneum, Sorrento, Vesuvius & Capri. About 400m from regular railway service. Incredible views from hotel. Highly recommend.
Stayed 7 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
nice hotel,lovely views.
lovely holiday,beautiful area coast line fantastic.will return
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

4/10 Poor

Baz, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Somewhere clean to shower and sleep
On arrival at the hotel as a family of 5 we were given 3 rooms on three different floors, not ideal when 1 member was in a room alone. There was minimal breakfast choice. The staff could be less grumpy and more approachable, and weekends seemed to be focused on wedding parties, we were not allowed sun shades up as it blocked wedding guests view of the bay considering it was 29 degrees, hotel guests were told to sit in the shade. Little info on bus/ train times, no sign of a free shuttle bus, so if we wanted to visit restaurants it meant paying horrendous taxi fees or walking and taking your life in your hands with the rude and crazy scooter/car users. Not a place we will be returning to.
Stayed 11 nights in Jul 2017

8/10 Good

Dave, Guildford, UK

Liked: Cleanliness, staff & service, room comfort
Great Hotel with beautiful view
Lovely hotel with brilliant views especially on the sea view side, hotel staff are very friendly and make you feel very welcome. Very well priced and easily accessible to many places on the Sorrento peninsula and Naples less than a hour away. Only downsides of the hotel are the occasional school visits to the hotel which mean a noisy night as the sound travels through the entire hotel when screaming and running down corridors. However the hotel staff are very good at dealing with any noise when it happens and will make sure the rest of your stay is pleasant.
Response from Viola on 6 May 2017
Thank you for your good comment! If you can I ask you to write this comment on tripadvisor too. We hope to see you again nex time!

10/10 Excellent

mrs C, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
Comfortable room.Beautiful garden. Staffh Staff helpful,friendly, polite, professional.

8/10 Good

Tony, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for the price
great views, pool area, very clean and close to many areas

6/10 Okay

Verified traveller

8/10 Good

keith, Derbyshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent base to travel independently
Being about 400 metres from the train was important - used it for Naples, Sorrento and Pompei. If there was a change of public transport required we used a car. Our room was very clean and newly decorated. Really it was our base for a wonderful holiday so how could we criticise the place. We found the traffic noise of no consequence and with the coach parties in the hotel we ate out every evening in the local town Vico Equense (train back) or Sorrento(train or car). Great experience. Ask in the Restaurants for travel advice - for instance how to travel to Amalfi and beyond. Saga use the hotel which is a good recommendation.

8/10 Good

Audrey, Toronto, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Short Stay at Grand Hotel Moon Valley
Check-in: Smooth, I expected friendlier staff - no big smiles, no little pleasantries. It is nice & clean, average size - 107 rooms, 4 floors. Room: Our Sea View Room views were fantastic! Large bedroom & bathroom. It is true what they say about the towels - never seen any like those before. They looked & felt like tablecloths but were very large and did what you needed them to do. The water didn't drain properly when showering. We had free WiFi in our room. Pool: Two pools, pretty and clean - one for kids. Bring your own towel or pay Front Desk for one - madness!. It closes at 7 p.m. so you won't be able to swim under the stars or relax after a long day trip. Breakfast: Continental breakfast included. I saw more cold cuts than usual, boiled eggs, juice, croissant, bread, cereals, coffee, tea, muffins, sweet breads, typical stuff. I like breakfast so can't say I loved it but it was enough to start my day. Location: Great views but a good distance from Sorrento. If you want nightly entertainment, stay in Sorrento or enjoy the commute:). Walk to the train is single file and approx. 10 minutes. Shuttle service available but not advertised/encouraged. Road is busy and not pleasant to walk back after a long day or at night, uphill on the way back, downhill to the train. Last train from Sorrento @ 9:30 pm and taxi fare is very high even though it's not that far - plan wisely or pay at a premium! Hotel photos on their website are a true representation.

10/10 Excellent

Angie, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, wonderful staff
We stayed at Grand Hotel Moon Valley from 8/22 - 8/31. All of the hotel staff was so nice & friendly from the moment we arrived. The room (seaside view) was a bit small but still comfortable for me, my husband & our 5 year old son. They quickly accomodated us by bringing a small bed into our room for my son to sleep in. The hotel has beautiful views & my son loved their swimmng pool. Also very close to train station (400 meters) which allowed us to easily get to Sorrento in minutes. Hotel also helped us book several tours to Capri, Pompeii & Vesuvius, & we were picked up & dropped off at hotel. Hotel Restaurant was good although their menu seemed a bit limited but they did allow you to order things not necessarily on the menu. Did I mention the friendly staff? Our vacation was great & I would definitely stay there again. We are from New Jersey , USA. Seems mostly everyone staying at hotel were Italian or British, but we always felt right at home.

10/10 Excellent

george, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic pool
Really enjoyed our stay. Friendly staff, great pool, close to all attractions

6/10 Okay

Giovanni and Beatrice, Florida, U.S.A.

Disliked: Staff & service
Charged £10.00 per day for parking on the premisis
Charged £ 10.00 a day for parking on the hotel premises and they gave us a room in a little side building with 25 steps and no elevator. When I showed the man at the counter the reservation showing the main hotel and a balcony, he first argued with me then did give us a room with individual single beds that kept opening and made it uncomfortable to sleep. I would not stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best stay.....will always return!
My 2nd visit here and will not be my last. My room was the best and could not wish for better. Staff so amazing. Pool was beautiful. The hotel is so clean and the staff take a lot of pride in work and it shows. Nothing negative to report. I had amazing time, can not wait for next time.

10/10 Excellent

chava, raanana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
too short

8/10 Good

Liam, USA

Liked: Cleanliness, property conditions & facilities
American Tourist
A bit out of the way; absolutely nothing to do without taking the 10 minute walk to the train station first. Hotel exterior and views are exquisite, though they closed the pool deck entirely for events two nights of our four night stay. Rooms are sparsely furnished and a bit small, but may improve with more expensive options. Staff is helpful, but only some front desk concierge staff members are multilingual. Not that we've a right to expect English, but just a warning going in that most workers there spoke only Italian. Overall, great value for the money, clean but small. Beautiful location but out of the way. Would be perfect for anyone who enjoys a quiet evening in a picturesque setting.

8/10 Good

cangam

Liked: Cleanliness, property conditions & facilities, room comfort
nice grounds and fantastic views
The pool is huge and views from the pool are amazing. However a 7 pm closing is too early for that tlmw od year. Be prepared to pay 5 euro for a towel so bring your own. Breakfast buffet was so so. Juices really sweet and watery and coffee like dishwater.....this is italy! I had roon view of mountaina qith very large terrasse which was great ans quiet. However 2 small metal chairs and a small table made it quite uncomforrable. Actually moved sofa from hallway to balcony one night when friends visited. Our friends had a room facing the ocean which was lovely but a bit noiser from traffic. There was a frequent smell of smoke as locals all burn their yard waste. We had a car and was charges 10 euro per night. Location of hotel not good to walk to restaurants, etc. And was quite remote. Asked for a third night extension and got a 25% discount and free parking...definitely low season. Had to pay 5euros for internet 12 hours. There was one old and slow computer available. Their wireless connection, only in lobby, was too slow. They did allow some free printing. In an emergency, they would give ffee internet for a few minutes. Did not eat dinner or lunch here but heard very mixed reviews. Hotel is 70s retro style but spotless and bright. Some cool retro furniture and large collection of retro radios. Grounds quite large and lush. The best thinf about the hotel is the great views. From the rooms, by the elevators, and by the pool.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Excellent Hotel
The hotel was very nice and the decor was beautiful. The bathing area was exellent with pools for both children and adults. Sunbeds were excellent with beautiful parasols. The only downfall for me was being charged 10 Euros per night for parking.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel in a pleasant location.
Firstly, getting to the hotel was more effort than we planned due to The Amalfi Coast's distance from Naples Airport. Yes, you can get coaches or a bus and train, but with luggage, wait times, transfers and the rest of it, we just opted for a taxi. Expect to pay between 70-100Euros. The hotel is in a quiet area a few train stops from Sorrento, called Seiano. It has a couple of restaurants nearby, which we were apprehensive to enter at first due to their external appearance - but don't let this deceive you! The food was fantastic and far more reasonably priced than the hotel's. The Steak House down the road and the pizza restaurant opposite the hotel's pool (out main door and to the right) were excellent. Whilst other reviews on trip advising websites state the rooms are inadequate, I would argue that these people do not travel much in Europe! The rooms were just fine for our needs and whilst admittedly could be a bit better maintained, were certainly good enough for our stay. The pool is superb. My only recommendation to the hotel would be to allow guests to use it at their discretion, as currently you have to vacate the area by 7pm?! Beautiful views and relaxing atmosphere will be experienced here. Careful on the drinks front however, as a vodka and lemonade will set you back a fiver each time! A can of coke is around 2.50. All in all, the staff were friendly, helpful, informative and we look forward to staying here again in the future.

10/10 Excellent

jane, kent uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good all round value but do not take a car
this hotel far exceeded my expectations . the air con was free and quiet and efficient the staff lovely the pool beautiful and the views lovely not a lot within walking distance but well situated with good train service few mins walk away to sorrento or naples. very cheap trains and bus stop outside too would recommend but i would warn do not take a car as hardly any parking in area and very costly much better to use the trains or buses

10/10 Excellent

Frances, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Moon Valley
Fantastic Hotel. We were given a fabulous room with a large balcony and awesome sea view.The pool is big and again excellent view of sea and vesuvius and mountains. Daily lunches on terrace by poll is really convenient. Train station nearby for trips to Sorrento and pompeii. Staff very friendly and accomodating and great for advice on where to eat etc. We stayed for 1 week and cannot wait to go back. well recommended

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Service!!
The hotel staff were absolutely exceptional and took care of us no end!!! The hotel is in the middle of no-where, however being so close to the train station means it is easy to get to sorrento or naples! I f you decide to stay here definately check out the lovely italien family run restaturant down a nearby alley, the chef is incredible and althought the restaurant was never busy when we went the ambience in there is lovely. If you want a great view and excellent service stay in this hotel!!!

4/10 Poor

Rachel, UK

Disliked: Cleanliness, staff & service, room comfort
4 * pool, more like 2 * hotel
Our room was on the first floor right in the corridor, which was extremely noisy. We could hear everything going on in the reception area, and all the comings and goings 24 hours a day; particularly bad when coach loads were arriving or departing at 4am in the morning, and early when the restaurant was being set up for breakfast, oh and when they were hosting an 18th birthday party. We were out all day but when we wanted peace to sleep we didn't get it. We did ask to move rooms but the receptionist said we'd paid for a budget room so budget was what we got - even though we hadn't asked for a budget room - just a standard twin room. The food and drink in the hotel was very expensive; 15 EURO each for a plain salad; there are plenty of good places nearby for cheaper food and drink. The pool area was amazing though, very nice.

6/10 Okay

fiona, london

Liked: Cleanliness
OKAY HOTEL BUT LOCATION NOT GOOD
We stayed at this hotel for three nights. Arriving at reception we were advised we could have a sea view room for one night then move to a neighbouring hotel for the following night and back again for our final night which was not acceptable and we were put into a side room with no balcony above the dining area which was unfortunate for us as there was a wedding in the hotel on the Sunday and as from 4.00am on the Sunday morning the staff were unstacking and arranging chairs and on earling monday morning restacking them. This noise added to the traffic noise not to mention the church next door with bells going off on the hour and on the half hour we did not get much sleep. The hotel has a road to the front and to the back and there is traffice noise all day and most of the evening. The village has only one bar and one small restaurant which was not very nice and it is a downhill trot to vico equense or one stop on the train. A Taxi would charge around 50 euro for a 4 minute journey as they have to come from Sorrento. Apart from this pool area is really nice and restaurant staff were very friendly. But to be honest I would not stay at this hotel again due to the location.

8/10 Good

Richard, Birmingham

Liked: Staff & service
Sept 2011 budget stay
We stayed in one of the "Economy" rooms in the grounds of the hotel. With the exception of some damp on the walls, the facilities were excellent and the pool was lovely. Friendly staff and lovely environment, but our reservation on screen said "including breakfast", yet on printing breakfast was not included. BE careful of this when booking as hotel breakfast is €10 per person per day. Otherwise we had a fab stay and would happily return - perfect location for exploring the Sorrentine peninsular, Vesuvius, Pompeii, Erculaneam, etc.

8/10 Good

Shankar, Chennai, India

Liked: Cleanliness, property conditions & facilities, room comfort
Not a bad place to stay for Amalfi coast visits
Though on the western part of the Sorrento peninsula, this hotel is not that far from Positano / Amalfi. Approach from Naples side definitely felt like driving through a ghetto until we came into Vic Equense. Big hotel, great views of the Bay from our room, and a nice pizzeria around the corner. As our 1st stay in southern Italy, we definitely felt a difference in the warmth of the staff & service (colder here) compared to the ones we stayed up in the north & central parts....Room was quite decent for a family stay.

6/10 Okay

John, London

Liked: Cleanliness
Beautiful Pool, Great views, Poor sound-proofing!
POSITIVES: Beautiful, large pool area. Awesome views over the sea to Versuvius. Great decor in common areas. Close to Pompeii, Versuvius, Capri, Sorrento. NEGATIVES: No soundproofing, - sounded like our neighbours were actually in our room. Noise of the lifts kept us awake through the night. No proper towels in ensuite, just tablecloths / tea-towels. Restaurant is set-up to cater for tour parties on half-board, and not independent travellers on B&B.

4/10 Poor

Jes

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Noisy hotel with a nice view
Large room with a large balcony with an extraordinary view on the bay. Unfortunately the hotel is located next to a road with with heavy and noisy traffic. The walls are thin and the hotel hosted celebrations 2 out of 3 nights with loud music. Every morning we woke up by cleaning entering the room before 8 a.m
Stayed 3 nights in Aug 2023

10/10 Excellent

Käthe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

Kennet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Har bara gott att säga om vistelsen
Stayed 4 nights in Sep 2022

10/10 Excellent

Raffaele

Stayed 4 nights in Sep 2022

10/10 Excellent

Christoffer

Stayed 1 night in Jul 2022

10/10 Excellent

Bertrand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon établissement situé avant Sorrente et la foule Très belle vue, belle piscine et accès piéton à la marina 10min
Stayed 7 nights in Jul 2022

8/10 Good

Expedia

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2021

6/10 Okay

Harm

Stayed 8 nights in Sep 2021

10/10 Excellent

ANDRAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

4/10 Poor

Laust Bach

Travelled with family
Disliked: Staff & service
Ingen reservation
Ankom til hotellet, og mine to forudbetalte værelser (var blevet booket og betalt for 3 måneder siden) var blevet givet til anden side. Jeg havde eller forsøgt ugen forinden at skrive og ringe til hotellet direkte for at få dem til at bekræfte min reservation. Det svarede ikke, så jeg var lidt bekymret ved ferie afrejse. Den bekymring blev så bekræftet.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6월숙박소감
호텔은 좀 오래되었으나, 전망과 조식이 모든것을 커버함. 가성비 좋은 호텔이었음
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Netjes onderhouden. Leuk personeel en prachtige ligging.
Stayed 7 nights in Apr 2019