Cozumel Hotel Guide - Villa Maya hotels in Cozumel, Mexico.

"This property is listed as a four star hotel and it is not. It does not have all the amenities a four star hotel should have and it hasn’t been maintained up to that standard. I don’t completely dislike the hotel as it was clean and had good AC, but staff could’ve been friendlier and they were not. The pool is extremely small and poorly situated. You can’t enjoy the ocean view because right below it it’s a busy street full of smoke and noise. No beach access at all. No parking either. The kids couldn’t play in pool without splashing bar area for which the bar tender unkindly noted it. The best rate and price should be no higher than a 3 star. There’s a lot of noise as it’s situated on a Main Street. The terrace view is awful. The breakfast was decent but still not nearly close to a 4 star. I really don’t like being deceived by the wrong hotel rating. The rooms were poorly stocked with only 2 towels and a miniature shampoo bottle for a stay of four. So do not pay the rate of a 4 star hotel for this hotel. "

"Great place. Clean and friendly staff."

"Room was clean, bed was comfortable, staff was very friendly and attentive "

"The bars and resturant close at 5-6. Many of the guests had to go next door to Hotel B for food and drinks at sunset. "

"The employees were fine the problem is the facility pictures are not the way we found the resort. The place is a snorkel and scuba divers resort which we are not... they all seemed to be enjoying their stay. To get to the restaurant you have to cross the street... my wife and I were looking for a beach where you can walk into the water and you can't because of the rocks. We arrived in time for lunch and the food was not good and not even closely the same as described or portrayed in photos. "

"Great location. Clean room. Large TV. Soaps and shampoo included. "

"All staff members were very helpful and friendly "

"The room was clean, the location was great and the staff was very friendly and helpful!"

"This little property is so nice. Service was outstanding and the location is awesome. Sitting right in the Caribbean Sea. You can jump off the rock right into the water. Rooms are nice and very clean. The only drawback is the breakfast buffet is marginal. "