Villiers-Saint-Frederic Hotels

"It is a comfortable and clean property. The only issue we faced was while check-in. The person on duty was very rude and was not ready to listen to our point. We were travelling with a 4 months old baby and we reached hotel around 2:00pm. I had booked an extra night to avoid waiting long for the check-in time. The person at the reception was very rude and kept insisting in waiting without listening to our whole point. He was almost ready to fight. Moreover I had spoken to their customer support 2 days in advance to avoid such scenario and they assured me there won’t be any troubles during the check-in but this person at the counter disregarded the whole thing said “Our customer teams are are sitting in Lyon. We are not connected to them and I cannot help. You need to wait.” Then after him calming down he gave us a very nominal room at first floor whereas we booked a room on upper floor with some extra amenities, like full minibar. Unfortunately we did not get to experience any of it because of the rude staff. The stay was okay if you don’t need to interact either the staff, a bit out of the main city, clean and quiet."

"The check-in experience was disappointing. The staff member was not very professional and did not explain basic information such as Wi-Fi access, breakfast, or other important hotel details. The housekeeping staff was also quite impolite. When we returned to the room and needed to use the washroom while they were cleaning, their attitude made us feel uncomfortable and guilty, as though we were inconveniencing them in our own room."

"the room was decent but the hotel has no elevator so if you have a heavy suitcase or have mobility problems you will suffer. wifi would disconnect all the time and sometimes just wouldn’t work for up to an hour. hotel staff said they can’t do anything and to just wait. staff in general wasn’t helpful. one lady was rude."

"You have to book cleaning asap, otherwise they won’t clean your room/replace your towels. For a four night stay we didn’t get a single cleaning even though we were told there’s mandatory cleaning days. The location was a good 12mn walk from the metro station, other than that it’s good, you get what you pay for. "

"Room was really hot, and the window courtains smell like armpit sweat as soon as sun hits them."

"We were there just for one day, but the staff was so accommodating."

"Yes seemed fresh breakfast. Room had not been cleaned. I had to call for housekeeping to clean bed and bathroom. Hairdryer was broken. And bathroom plug was not working either. Staff was ok but not friendly."

"Great breakfast, good location."

"The hotel is very nice and very clean. It is definitely catered toward families, which is exactly what we were looking for. There is plenty of space for kids to run around and enjoy the video games and younger kids’ play area. The Pac-Man theme in the lobby is a cool touch, although it feels a bit limited. There is a TV wall that looks to be around 150 inches, displaying Pac-Man, but it appears to be used only as digital decoration. It would be much better if it also functioned as a real TV for sports, movies, or other programming. The lobby could also benefit from a better bar/lounge setup, since the front desk currently seems responsible for handling the bar, food, and front desk operations all at once. Overall, it’s a great hotel in a great location, with just a few minor tweaks needed."