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Reviews of Villaggio Hotel & Restaurant

3 out of 5
Villaggio Hotel & Restaurant
5-9 Folly lane, Cheshire, Warrington, England

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 190 reviews" "
Rating 8 - Good. 76 out of 190 reviews" "
Rating 6 - Okay. 22 out of 190 reviews" "
Rating 4 - Poor. 18 out of 190 reviews" "
Rating 2 - Terrible. 10 out of 190 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel not value for money!
The hotel area smelt of curry and beer with sticky floors, which was not a good start. The person at reception was confused why I was there, then realised I was the last person they were expecting. When I did get a key, there was silence before I asked where the rooms were. The bathroom smelt mouldy (which it was), the shower plumbing needed to be cleared as it was blocked, and the sink plug locked in place. The steps down to the fire escape had 'stuff' stored on them and at ground level more 'stuff'. When leaving the person on reception (same as arrival) was asleep in another room, and couldn't provide an invoice for the stay.
Stayed 2 nights in Feb 2023

2/10 Terrible

Steve

Stayed 2 nights in Feb 2023

2/10 Terrible

David Lee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book somewhere else.
Hotel severely run down and shocking in all aspects. Don’t go and look for somewhere else.
Stayed 1 night in Jan 2023

2/10 Terrible

Russell

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The food in the restaurant was good and the staff were friendly. But even the staff were wearing hats and coats inside due to the lack of heating. I cut my trip short due to the lack of heating but it is not going to be simple to get a refund.

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel ever!!
This is the worst Hotel I have ever stayed at! I had paid for breakfast, breakfast - none was available. The restaurant was supposed to have been Italian, but in fact was Indian and again closed! The corridors were dirty. The Shower cubicle doors did not close. The Toilet flush button was broken!
Stayed 1 night in Nov 2022

4/10 Poor

David

Stayed 1 night in Aug 2022

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Garry

Stayed 1 night in Aug 2022

6/10 Okay

Jo-Anne

Stayed 1 night in Jul 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Josh

Business traveller
Liked: Cleanliness, property conditions & facilities
Recent business stop out
This place is nice, the rooms have been finished nicely. Its nice to have a bath in a room! Not having a fan was painful in 30'C overnight..
Stayed 1 night in Jul 2022

4/10 Poor

sakhminder

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointed
No one at reception when I arrived Had to look around & know on a door to get a staff member Room was in need of a make over . Used toilet tissue & dead fly in the toilet pan even though the sanitation protection stop was around the toilet ! Hairs visible in the shower Waiting 1 hour for my dinner order which I had to pay up front for at the Blu Bar in the hotel of Sea Bass salad & chips - when it arrived the fish was cold so sent it back . The excuse was it’s because of the takeaway service !! I asked for my money back & spoke to the manager .Jane - the same one who was on reception eventually & cleaned my bathrooms following my complaint She was very apologetic & did serve me dinner in the Indian Restaurant of the hotel then fairly fast Jane was professional & friendly but the standard of housekeeping and bar food let not only me down as a guest but her as well as she had to keep apologizing on he colleagues behalf.No issue with the breakfast & the waitress was very friendly & helpful. The bedroom walls were paper thin You could hear everything .I would not stay here again nor would I recommend it to anyone . Extremely disappointed.
Stayed 1 night in Jun 2022

4/10 Poor

Steve

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Arrived at the property check in was great. I had asked for a superior double and superior twin,but got 2 twin rooms.which ws ok...ent out for food,arrived back around 9pm..to find quite the entertainment package going on in the bar below. The hotel soecifies on its page great for families but when they check you in and see you have a toddler they dont mention that the bar plays extremely loud music until after midnight. We were not the only family with a small childand the lady behind reception,Jane if i remember was very helpful,and tried to get the bar to turn the music down..but it went on until past midnight. Room was great for what we meeded,breakfast was good too but be warned if you plan to stay over the weekend and have small children,you will be disappointed.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Great food. Hotel not as shown in pictures
Nice staff. Very nice food and restaurant. But have to say it was a very noisy room, bed mattress needed changing as felt old.
Stayed 1 night in May 2022

8/10 Good

KEITH

Stayed 2 nights in May 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t recommend
Never staying here again. Breakfast options were awful and condition of the place
Stayed 1 night in May 2022

4/10 Poor

andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
would not stay here again
Was not very clean, and the room was dated to say the leased. Restaurant was closed due to refurbishment, so after driving all day 350miles from home had to find somewhere to eat.
Stayed 1 night in Apr 2022

6/10 Okay

Peter

Stayed 1 night in Apr 2022

4/10 Poor

Jane

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Rob

Business traveller
Liked: Staff & service, room comfort
No food and bar closed
Bar not open but the nightclub was - with no one in it No food Evening staff were very attentive Asked for a vat receipt - couldn’t print one Asked the next morning- I was given a piece of paper to write down my email Address so someone could email me - still no receipt Breakfast not good - ordered a large- got small, but based on the quality of food served it did me a favour I don’t think there was anyone else staying - bizarre experience all round
Stayed 1 night in Feb 2022

10/10 Excellent

Naomi

Stayed 1 night in Feb 2022

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Been here several times before .. clean , comfortable, friendly staff .. will be staying here again next time we are in Warrington
Stayed 1 night in Dec 2021

8/10 Good

Parvez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Dec 2021

8/10 Good

stephen

Liked: Cleanliness, staff & service
Good value for the money,but the management needs to look at a refurb. I can only comment on room 27. The blue room was fantastic,good atmosphere and good bar service. Not put off to return.
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
I was booked in for two nights but the hotel was so grimy and depressing that I chose to stay somewhere else for my second night, even though I would not get a refund. The carpet outside my room was filthy, and there were dirty marks on the bedroom walls It was clearly dirty and run down over a long period. So I'm very dubious about Hotels.com's reviewing system. This hotel has the same rating as some really nice hotels I've stayed in and the reviews don't remotely resemble this hotel.
Stayed 2 nights in Nov 2021

4/10 Poor

TAYEED, Lichfield

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
A very tired building, lumpy bed, lumpy pillows & bedding. No bulb in bedside lamp, air fresheners all dried up long ago, a fluorescent light that permanently on over the bed, poor Wi Fi, no one to serve the promised dinner, a new loud ‘Blu Bar’ not mentioned on website. Nothing positive to mention.
Stayed 2 nights in Oct 2021

10/10 Excellent

Mr Raymond F

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place that's why I go back
Stayed 1 night in Sep 2021

8/10 Good

William

Liked: Staff & service, room comfort
Room was Dirty
The Room was not clean
Stayed 1 night in Sep 2021

6/10 Okay

DAVID

Liked: Cleanliness
So called double bed was 2 singles pushed together.( not good for various reasons) when booking a double bed i expect a double bed.Shower head needs replacing. Staff good. Didnt need carpark but good size car park at side of hotel. Free.
Stayed 1 night in Aug 2021

10/10 Excellent

Mr R . F .R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
I just keep going back when in area...psst Keep it a secret..... just Fantastico 👌😙
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Jack

Business traveller
Liked: Cleanliness, staff & service
Run down room, struggled to get bathroom light on in first room and shower didnt work, moved rooms and the main light didnt work. No housekeeping. Friendly staff though.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been Here Before .. and Will Be Again
Stayed 1 night in May 2021

8/10 Good

Phill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

DEBORAH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++++++++++
Great room, very clean. Lovely staff, great price and exceptional food :)
Stayed 1 night in Feb 2021

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic food
Fantastic stay Brilliant service Brilliant food
Stayed 1 night in Jan 2021

2/10 Terrible

I

Business traveller
Liked: Cleanliness, staff & service, room comfort
Lnot a pleasant experience
Noisey night sleep ,the shower is dangerous as resulred in an accident, the milk had gone off for breakfast resulting in no Coffee,all on all a disaster.
Stayed 1 night in Sep 2020

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Area
The Hotel is near to takeaways and to an Asian supermarket if you want to stock up. PAKSTORE, is wll worth a visit. Yes it really is called PAKSTORE.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

carl

Business traveller
Liked: Cleanliness
Stayed 3 nights in Aug 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very pleasant hotel with a very reasonably priced restaurant. Comfortable room with friendly staff
Stayed 1 night in Jul 2020

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spur of the Moment
It was our Wedding Anniversary and we had gone out for a drink.My wife said "Lets get a hotel room"!Hello Hotels.com and then hello Vilaggio Hotel.Very easy to book for a newbie to the site.It was a very nice evening. I found the mattress to past its' best even with a mattress topper as I could feel the coils.Our kettle was not working but the Night Porter replaced it with a new one right out of the box.A good friendly value hotel.
Stayed 1 night in Jul 2020

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very heloful and friendly
Stayed 6 nights in Mar 2020

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

JAMES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great room.
Stayed 1 night in Feb 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and nice hotel
Stayed 1 night in Feb 2020

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The staff were really very friendly.
Stayed 1 night in Feb 2020