West End Hotel Guide - Hotels with Spa in West End, Galveston

"The room was clean and adequate for our needs. The breakfast was good. Our only issue was that even though the check-in time is 4:00, our room wasn't ready when we arrived at 4:30, and we had to wait until 5:00 for it to be ready."

"I paid extra money to enjoy the pool and its services. Unfortunately the pool side seating was esthetically pleasing BUT staff didn't open service till well after 3pm when we were informed it should open at 2pm. No outside drinks or food are permitted on pool side, maybe next don't pay and arrive to relax unless you dont want a cold beverage by the pool. "

"Clean room"

"We have stayed here for years to go on a cruises but absolutely will never stay again. I originally checked in at 3 o’clock and was told that the room wasn’t ready to come back in an hour, when we came back in an hour the person that checked us in was no longer there and the new desk clerk stated she couldn’t give us a room due to a washing machine was broken. The desk clerk advised me that I never paid for the room and that she was writing people’s names down on sticky notes and there were seven people ahead of me that would get a room first. When I explained I had paid for the room and even had a parking pass she told me “I don’t care” I’m doing what I want to. At one point I was told if I didn’t like it I could cancel and I could just leave her lobby. We ended up having to sit in our car for another 3 1/2 hours waiting for a room, we only got a room when my husband had to go in and beg for a room. We had booked a deluxe room and she told us there’s no such thing as a deluxe room at that hotel that the Expedia site was wrong This is not true. We have stayed there for years, the rooms in the tower at the back have an elevator, and are deluxe rooms. I have never have been through anything like this before "

"The view is beautiful. The room was perfect with plenty of space and a large balcony. There are only 2 elevators at the front of the property. Only stair access where the villas are, we definitely got our steps in! 😩 Amazing location with a semi private beach, loved it! "

"I thought it was an incredible value for what we paid. I love the balcony overlooking the ocean a lot of stuff nearby just within walking distance."