View from property

Reviews of The Waterside Hotel

4 out of 5
The Waterside Hotel
Ardrossan Road, West Kilbride, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 150 out of 215 reviews" "
Rating 8 - Good. 48 out of 215 reviews" "
Rating 6 - Okay. 12 out of 215 reviews" "
Rating 4 - Poor. 4 out of 215 reviews" "
Rating 2 - Terrible. 1 out of 215 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Derek

Liked: Property conditions & facilities
Disliked: Room comfort
A very different experience
We stayed here before and had a fantastic experience. Sadly, rather disappointing this time. We booked a delux room which on entering had opaque film covering the lower half of the windows which instanty made me suspicious. It was an attempt to block views of the bins, road and the caravan park next door. Our room was at the side of the hotel. We expected a partial sea view, but not the rest. With the hotel being so quiet we would have expected a better room positioning. We were shocked to find that simeone had clearly used our loo. There was urine & loo roll in it! The bar, restaurant area was very cold with only embers glowing in the log burner. Another client was sitting with his puffa jacket on. We asked if they could stoke the fire, however we were told it hadn't been on for 2 days and there was no kindling! It had been on. They then turned up the heating. The open kitchen in the bar area was noisy. Music playing in the bar clashed with the music being played in the kitchen. A large collection of cutlery was being dried and dropped into the cutlery holder behind us, it was ridiculously loud! We thought it would never stop. A very different experince from the beautiful room and comfort of our last visit.
Stayed 1 night in Jan 2024

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel and location
Stayed 1 night in Nov 2023

10/10 Excellent

Bradley

Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovel hotel and setting
Stayed 1 night in Nov 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Marjory

Stayed 2 nights in Sep 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is fabulous, right on the sea front. Plenty outdoor seating which was welcome in the hot, sunny weather we had. As someone who follows a gluten-free diet almost every dish on the menu had a GF option available which is quite unusual. Staff were all friendly and helpful. Our room was spacious and clean.
Stayed 2 nights in Jun 2023

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Excellent Hotel, I always stay here when in Scotland
Stayed 1 night in Feb 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with the best staff.
Stayed 1 night in Feb 2023

6/10 Okay

Mike

Business traveller
No bar area, only restaurant, no atmosphere. Outside are would be nice in the summer.
Stayed 1 night in Nov 2022

10/10 Excellent

David

Stayed 1 night in Nov 2022

8/10 Good

johnnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, but a little too warm. Food was good! Service and staff were excellent. Gorgeous location on the beach!
Stayed 1 night in Sep 2022

10/10 Excellent

Andrew

Stayed 1 night in Aug 2022

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect holiday
Love The Waterside. Staff are lovely, rooms fab, view just perfect.
Stayed 2 nights in Jul 2022

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As advertised in excellent hotel
Stayed 1 night in Jul 2022

8/10 Good

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute gem of a place
A fantastic place to stay. The room was large, spactious clean and modern, with fantastic views of the Isle of Arran. Food was excellent, service was brilliant. Unfortunately I don't visit this part of the UK often, but will definately will do so again 5 stars
Stayed 4 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was great, room big, very clean, lovely view. Dinner, food could’ve been better. Service in bar area slow
Stayed 1 night in Feb 2022

10/10 Excellent

Jacqueline

Stayed 1 night in Jan 2022

8/10 Good

Jordan

Stayed 1 night in Jan 2022

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem on the beach
A gem by the beach. We booked a deluxe room beach facing (room 317), Juliet balcony with the most stunning view over to the Isle of Arran even on a blustery day. Worth every penny. Decoration both modern & tasteful. Rebecca at reception was so welcoming and friendly as were the restaurant and bar staff. Delicious food, generous portions. Ample parking, dog friendly. They even have a doggie station with towels etcetera for resident woofs. We will definitely be back. Thank you Waterside.
Stayed 1 night in Dec 2021

10/10 Excellent

Elspeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very well finished. Comfortable, food fabulous.
Stayed 1 night in Dec 2021

8/10 Good

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, spacious rooms, proximity to coast/beach
Stayed 2 nights in Oct 2021

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities, room comfort
A great place to relax
Very comfortable, clean, modern room with great sea views over to Arran although no bottled water was provided by mistake. Food at breakfast and dinner was of delicious generously sized portions and excellent value. The bar was comfortable but service was a bit slow and on one occasion the drinks ordered were mixed up. Overall, it's a good hotel in a great location.
Great sea view
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five minutes after i booked, the hotel called to say i had been double booked. I am not pleased about it at all.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location next to beach, ample parking, excellent food and modern well appointed rooms.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Overnight stay. Staff, room and location were excellent
Stayed 1 night in Jul 2021

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Sheila

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Jun 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Location
We could not fault our three night stay. Great location and a well run hotel and restaurant which was very clean and cared for by the amazing staff. We will be booking again when we are next in the area.
Stayed 3 nights in May 2021

10/10 Excellent

Gordon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel
Excellent hotel, staff lovely and friendly, food great and very reasonable will definitely be back, loved our stay ! 🙂🙂
Stayed 2 nights in May 2021

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
Enjoyed our stay, good location, fantastic views, would stay again.
Stayed 1 night in May 2021

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, friendly staff, good food.
Stayed 1 night in Apr 2021

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and comfortable hotel, great staff,
Stayed 1 night in Nov 2020

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn’t find fault with this hotel’s location, nautical decor, friendly staff, room view, access to the beach and the good food !
Stayed 1 night in Oct 2020

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, amazing hotel and amazing staff! Nothing more to say other than if your in the area you have to stay at this hotel. Hope to come back soon.
Stayed 1 night in Oct 2020

10/10 Excellent

Jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020