BBQ/picnic Area

Reviews of Cantley House Hotel

4 out of 5
Cantley House Hotel
Milton Road, Wokingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 141 out of 410 reviews" "
Rating 8 - Good. 164 out of 410 reviews" "
Rating 6 - Okay. 58 out of 410 reviews" "
Rating 4 - Poor. 27 out of 410 reviews" "
Rating 2 - Terrible. 20 out of 410 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Though I have not yet received my deposit back. The staff was friendly and professional.
Response from Thomas on 2 Apr 2024
Thank you ever so much for giving us a 5/5 score. All preauthorisations are automatically released on the next working day after your check out. Pleas contact our accounts team if the money has not arrived into your account by this Friday.We hope to see you again soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas on 19 Mar 2024
Thank you for taking the time to leave a review.I am delighted that you had a good time. We hope to see you again soon.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail
Stayed 1 night in Mar 2024
Response from Thomas on 19 Mar 2024
Thank you for staying with us! We are delighted that you had a good time at Cantley House Hotel. We hope to see you again soon.

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, disappointed that the reception bar was not open, however the Gentleman on reception did serve us a drink one night. A good overall stay
Stayed 2 nights in Feb 2024
Response from Thomas on 27 Feb 2024
Thank you ever so much for 5/5 review. It really means a lot to us. I am sorry about the second bar not being open. We serve food and drink in our gastro pub, the Stables. However, we will have the second bar open in the hotel during the busy period which will be upon us very soon. Hope to see you again.

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the first family gathering of its kind it worked out ideally for which many thanks.
Stayed 1 night in Jan 2024
Response from Thomas on 27 Feb 2024
Thank you ever so much for your 5 out of 5 review. We are delighted that you and your family enjoyed Cantley House. We hope to see you again soon.

10/10 Excellent

Martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place with Great Breakfast!
Lovely place to stay, with very comfortable beds and one of the best English Breakfasts I've had in ages!
Stayed 1 night in Jan 2024
Response from Thomas on 9 Feb 2024
Thank you ever so much for your 10/10 review!It really means a lot to us.We hope to see you again soon.

6/10 Okay

Ian

Business traveller
Room needs improvements.
Room 12 needed refurbishment due to a damaged/stained carpet, paint issues and overall 'tired' appearance. Mentioned this on check out. Shower was nice though and the room was of a good size.
Stayed 1 night in Jan 2024
Response from Thomas on 9 Feb 2024
Thank you for your feedback. Most of our bedrooms have been refurbished in the past 5 years. We continue to make improvements throughout the hotel and room refurbishment is on-going. We are now in the final phase of reception update and from the end of February we will resume bedroom upgrades. We hope to see you again and would make sure that you are allocated to one of the refurbished rooms

8/10 Good

Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thomas on 9 Feb 2024
Thank you for rating us 8/10. We hope to see you again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Some parts of the hotel were undergoing refurbishment, which meant we had to use odd routes to get about, but the staff were friendly, the food was great, and the room was spacious and clean with a lovely ensuite, so well worth the extra wandering.
Stayed 1 night in Jan 2024
Response from Thomas on 27 Feb 2024
Thank you ever so much for your 10 out of 10 score and the lovely feedback. Thank you for being understanding inspite of the reception refurbishment. We have completed the works now and it looks lovely. We hope to see you again soon.

10/10 Excellent

Andor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Place was under going refurbishment. Good value stay for the overnight. Huge room, considerable bed, fast internet, good service
Stayed 1 night in Jan 2024
Response from Thomas on 9 Feb 2024
Thank you ever so much for your 10/10 feedback! We are now in the final stages of reception refurbishment. This should be fully completed in a week.We hope to see you again soon.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

2/10 Terrible

Samuel

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Poor service, no sleep, bad breakfast
Paid for a family room, was then charged extra on arrival for the beds! We were opposite the bar where there was a function on until the early hours of the morning, we hardly slept. Broken tiles in hallway, daughter tripped on them and cut her knees. Went to complain to reception and ask for an injury form to record the accident and was told a manager would call in the afternoon, and not to discuss complaints at the reception (presumably because prospective wedding guests were currently viewing the property). Side plates only for the buffet breakfast, cold bacon, rubbery eggs.
Stayed 1 night in Nov 2023
Response from Thomas on 27 Feb 2024
Thank you for your feedback. Oh dear, it sounds like you were not happy here. I am sorry about the issues you had when you stayed with us at one of the busiest times for our hotel. We are usually much better than this. We hope you will consider staying with us again and have a much happier experience.

2/10 Terrible

Owen

Disliked: Staff & service
Poor attitude from some of the staff asked to be moved cos of the nose from the heaters from the party tents they told me they would swap my room and didn’t second night there was a massive party and no Wi-Fi all the time I was there sorry but more interested in the party than the people who payed to stay there very poor behaviour from the hotel
Stayed 2 nights in Dec 2023

6/10 Okay

James

Stayed 1 night in Nov 2023

8/10 Good

Brian

Travelled with partner
Liked: Staff & service, amenities
Condition in bar area and bathroom wall and d sink plug bed comfortable window cells need a bit of a clean otherwise very good and would stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful weekend
We thoroughly enjoyed our stay, thought the staff were great and we would stay again, thank you.
Stayed 1 night in Nov 2023
Response from Thomas on 27 Feb 2024
Thank you ever so much for your 10/10 review. Sorry for not responding sooner. We are delighted to hear that you had a great time at Cantley House. We hope to see you again soon.

6/10 Okay

jeffrey

Travelled with group
Liked: Cleanliness, amenities
The hotel is tucked away on the edge of Wokingham in a very quiet setting, great parking directly outside the hotel and free. My room was clean and well stocked with amenities but small considering the cost, £117 weekend rate but a lot more for weekdays. If l had paid £178, weekday rate l wouldn’t have been happy. Breakfast buffet was average, not a great deal of choice and a £14 each extra.
Stayed 1 night in Oct 2023

10/10 Excellent

Sue

Stayed 1 night in Oct 2023
Response from Thomas on 27 Feb 2024
Thank you ever so much for your 10/10. My apologies for not responding sooner. We hope to see you again soon!

8/10 Good

Anthony

Stayed 1 night in Sep 2023

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower screen
Now grounds and nice period hotel The beds were comfy and area quiet on night. Had a good night sleep. Bathroom could be updated and did not have a shower screen. But overall ok stay
Stayed 1 night in Sep 2023
Response from Thomas on 27 Feb 2024
Thank you for your positive feedback. My apologies for not responding sooner. It's great to hear that you had an enjoyable stay at Cantley House. We are constantly making improvements to our property. We hope to see you again soon!

10/10 Excellent

Allison, Asheville

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Morag, North Warnborough

Liked: Cleanliness, staff & service
We didn't get rooms like in the pictures.. we had more dated ones in a ground floor area near to reception. The rooms however were very spacious and had doors going out to the garden which was lovely. The bed was not comfortable, just 2 singles pushed together with a gap down the middle. The bath was quite hard to climb into for a shower, but the water pressure was excellent and there was plenty of hot water .. I was able to wash my long tangly hair with ease which was a lovely change! Kettle and tea provided but no fresh milk as no fridge that we could see. The breakfast was reasonable and priced accordingly.. I would skip the veggie sausage next time though as it was very dry. Espresso was extra and at £4.50 I would have expected freshly ground, but what I got was something of a crime against coffee! The staff were lovely and all in all it was value for money. We would stay again for one night for sure, longer I probably wouldn't bother as I prefer a pool and more veggie options at breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Charis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Thomas on 27 Feb 2024
Thank you for your 10/10 score. My apologies for not responding sooner. It's great to hear that you had an enjoyable stay at Cantley House. We are constantly making improvements to our property. We hope to see you again soon!

8/10 Good

Dermot

Liked: Cleanliness, staff & service
The hotel was lovely, but a little tired. Our room was very spacious, and comfortable, as was the bathroom. But the fixtures and fittings could probably benefit from renewal. The surrounding gardens were lovely. The Stables Restaurant is great for an al fresco lunch, and the breakfast was nice also.
Stayed 1 night in Aug 2023

10/10 Excellent

Nick

Stayed 1 night in Aug 2023
Response from Thomas on 27 Feb 2024
Thank you for your 10/10 score. My apologies for not responding sooner. It's great to hear that you had an enjoyable stay at Cantley House. We are constantly making improvements to our property. We hope to see you again soon!

10/10 Excellent

craig

Stayed 1 night in Aug 2023
Response from Thomas on 27 Feb 2024
Thank you for your 10/10 score. My apologies for not responding sooner. It's great to hear that you had an enjoyable stay at Cantley House. We are constantly making improvements to our property. We hope to see you again soon!

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, staff & service
Hotel was easy to find Parking was fine, with slow EV charging available within 100yds. On site restaurant was good and service was fine. Rooms were dated but clean. Dont expect a restful night. Its a popular venue for events, and the nights we stayed we were disturbed by the noise from adjacent rooms. We could here talking, toileting and copulating. Not great when you want a good night sleep. Phone in room didnt work, neither did heated towel rail.
Stayed 2 nights in Aug 2023

10/10 Excellent

S A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Thomas on 27 Feb 2024
Thank you for your 10/10 score. My apologies for not responding sooner. It's great to hear that you had an enjoyable stay at Cantley House. We are constantly making improvements to our property. We hope to see you again soon!

8/10 Good

Richard

Disliked: Room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room with a view. The ability to open a door to a small terrace with cafe style furniture where we could sit in the sun and watch the view gave much pleasure.
Stayed 3 nights in Aug 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Richard

Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean property, delicious food and very friendly staff .. thank you
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property, beautiful clean room, delicious meals and very friendly staff
Stayed 1 night in Jul 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Julie

Stayed 1 night in Jul 2023

10/10 Excellent

Julia

Stayed 1 night in Jun 2023

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent.
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay beautiful gardens great breakfast pleasant and friendly service would stay again
Stayed 2 nights in Jun 2023

4/10 Poor

Jonathan

Business traveller
Disliked: Property conditions & facilities, room comfort
Fawlty towers
Stayed 1 night in Jun 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed staying. Room is nice and big - could do with some minor maintenance - but we had a good nights sleep. We ate in the stables with our family - what a fantastic meal! Highly recommended (do a decent pint too!). Breakfast the next day was also very good - freshly made with high quality ingredients. All the staff were friendly and professional - made us feel very welcome. Would definitely come back.
Stayed 1 night in May 2023

10/10 Excellent

Wendy

Stayed 1 night in Apr 2023
Response from Thomas on 27 Feb 2024
Thank you for your 10/10 score. My apologies for not responding sooner. It's great to hear that you had an enjoyable stay at Cantley House. We are constantly making improvements to our property. We hope to see you again soon!

8/10 Good

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2023

8/10 Good

Hamza

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for what you get
Truely great service, the room size was amazing, spa bath had issues but once working was great, place could do with abit more of a detailed clean windows all had cobwebs on them (room 43) also ensure room keeping restock ok as both the still and sparkling complimentary waters were just empty bottles on the desk and only one glass, the continental breakfast was good… the fried breakfast tasted like the oil possibly wasn’t hot enough yet to do fried bread
Stayed 1 night in Apr 2023

6/10 Okay

Martin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not a four star hotel
Room and furniture a little tired. Windows dirty and cobwebs on door frame. Bath would not hold water as plug was faulty. No internet in room for duration of stay Fulfilled our needs as didn’t spend much time in room Not four star
Stayed 2 nights in Apr 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT VALUE FOR MONEY STAY. OUR ROOM WAS MODERN, SPACIOUS AND CLEAN.
Stayed 1 night in Mar 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel, a little dated in places, but all adds to the charm of it. The restaurant and bar were really nice and the reception staff were amazing, welcoming and very helpful.
Stayed 1 night in Mar 2023

2/10 Terrible

daniel

Business traveller, Travelled with group
Disliked: Staff & service, room comfort
Need to do much better
Waited at reception for 15 minutes before anyone turned up to check me in and then another 10 at checkout. Shower was stone cold and bed was very uncomfortable
Stayed 1 night in Feb 2023