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"The staff were excellent. Arrived early left luggage. Staff messaged when room was ready. Received message next asjingbif stay going ok. Said room was cold. Came staight away & fixed temp control. Staff excellent. Nothhing too much trouble. Said not yo bother with cleaning room but still brought fresh towels & topped coffee up. Breakfast choice very good & varied. Hot select good , topped up regularly. Would reccommend. C Handy for train station & town centre 10 .ins walk."

"Nice room, staff were lovely. Great location. Shower tiles could've done with a good scrub- had some mildew on them which partly came off with a rub with some wet loo roll! Other than that it was pretty perfect. Thanks"

"Lovely hotel, fantastic dinner and breakfast"

"Room was clean. Staff were pleasant.Good parking facilities."

"Very friendly service and over and above to help"

"Lovely central stay. Only criticism is I wasn’t informed there had been flooding to the car park so had to make last minute arrangements which was quite stressful"

"Friendly welcoming staff. Great location and good size/clean rooms. Relaxing location for breakfast although food quality could be better. Thank you. "

"We stayed in the traditional classic room, part of the original building. Hotel is beautiful - staff are extremely well trained and helpful. Food in the Rise restaurant is first class. Room was well appointed and spotless, yet furniture a little creaky and well used - but understandable. Certai ly would.welcome a little facelift like the executive rooms on the newer uplifted part the building. Minor niggle- the slider divider doors for bathroom and toilet felt cumbersome and not really in keeping with the overall lovely room experience. Make no mistake, for York, this is the best hotel by far. Deserves a 5 star rating for what was a 5 star experience. Spa and pool facility is a winner. Unbeatable location is another ! A stones throw from the Shambles, museum, Clifford Tower, etc etc and 3 minutes from the train station. Definitely recommend the Grand Hotel - but is it worth the hefty price tag for a few nights? Yes. It was a great place. "

"Nice clean didn’t use any facilities but polite staff"