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"Good rooms Well stocked bar"

"The room was lovely and clean. Staff were all friendly and helpful, even when we checked out the receptionist asked if there was anything else we would like help with. I thought this was a very thoughtful and nice thing to ask. The bar area was airy and well laid out and the drinks were reasonably priced."

"Beautiful hotel, very good customer service. Only downside was the breakfast. We were charged £17 per person for a pretty lacklustre offering. My husband requested pancakes which were on the menu for an additional £2.50, so we were expecting a spectacular stack as a result; what he got was a couple of shop bought small pancakes to go with a very dry sausage and one rasher of bacon. Given that everything else was top-notch in the hotel, we feel they should perhaps review their breakfast and invest in some local specialities for the price charged - and definitely not charge extra for a couple of floppy pancakes."

"Good service "

"Stayed here before. Always excellent."

"Clean and comfortable room,ha everything we needed ,it was alsowarm despite the cold weather outside .."

"Staff were very nice. The late check in time was an issue. 4pm caused issues for many"

"Very clean. And friendly staff"

"Lovely hotel, 10min walk from centre of York. The staff is lovely, nice and clean room."