Hilton Hotels hotels in Yucatan Peninsula, Mexico

"Our stay at Occidental Costa Cancun was disappointing overall. Check-in service was slow and lacked urgency. We arrived early (11:00 AM) and did not expect our room to be ready, but reception did not seem interested in providing a welcoming experience. We eventually got our room at 3:15 PM. The property is very small and does not feel like a true resort. There is only one small pool and a limited beach next to a canal where ferries and boats constantly pass, creating a noticeable smell of gas and oil. It feels more like a hotel with a pool than a resort, with no additional recreational areas. The buffet food is average, nothing memorable. The à la carte restaurants are better, but reservations are hard to get, limited to two days in advance, and usually fully booked. One positive is the excellent service from waiters and waitresses, who are attentive and helpful. The rooms are outdated, not well maintained, and noisy if facing the pool. Pool umbrellas cannot be opened due to wind risk, which makes little sense. Hotel taxis are overpriced—about double compared to Uber or private transport. Overall, there are much better resorts in Cancun. I would not recommend this hotel."

"Overall a very nice resort"

"Very good resort ! Very friendly staff. Clean facilities and sea facing rooms"

"I traveled solo for the first time and honestly loved everything about my stay. My oceanfront room was beautiful, and I was greeted with a nice bottle of champagne and a well-stocked minibar, which was a great touch. The bed was extremely comfortable, and the room service ended up being one of the highlights of my stay. Overall, I had a great experience and would definitely stay here again!"

"Amazing place .. "

"I had a wonderful experience staying at this hotel and resort. From the moment we arrived, the staff welcomed us warmly and made the check-in process quick and smooth. The property is beautifully maintained, with clean and comfortable rooms, modern amenities, and a relaxing atmosphere. The resort facilities were outstanding — the pool area was clean and well organized, and the surrounding landscape made the stay feel peaceful and luxurious. The on-site restaurant served delicious food with a great variety of options, and the service was always attentive and friendly. One of the best parts of our stay was the excellent customer service. Every staff member was polite, professional, and ready to help with anything we needed. Their hospitality truly made our trip special. I would definitely stay here again and highly recommend this hotel and resort to anyone looking for comfort, great service, and a relaxing vacation."

"This place was beautiful, excellent food, friendly staff and lots of fun "

"This resort was clean, safe, quiet and easy to find your way around which was nice traveling with kids. There were a few pools to pick from and we were always able to find a chair on the deck. For people who complained about the beach, yes it is small but it was well kept by the staff and my kids enjoyed it. My only complaint was there could have been more staff working in the restaurants as there was often long wait times for things. The buffet staff were incredibly busy and constantly moving and as such we made if halfway through breakfast without water or coffee. This was not a fault to the staff as they were doing the best they can, this also lead to long wait times for food/service at the restaurants as well. We would definitely come back."

"Clean room, friendly staff, great food selections."