"Great staff, but the "Sun Club Master Suit" experience fell short of expectations.
We booked the Sun Club Master Suite Ocean Front, expecting the VIP treatment typically associated with a high-end suite. Unfortunately, the service was rarely proactive; I often found myself following up on requests and experiencing long wait times.
The Logistics: It was quite difficult to locate the pre-booked Amstar private shuttle at the airport.
The Property: While well-maintained, the resort feels aged, and our room felt significantly dated for the price point.
The Highlights: About 90% of the staff were wonderful and friendly, and the food was decent.
Verdict: Between the aging facilities and the lack of proactive service, I didn't feel the experience was worth the premium we paid."