Moon Palace Nizuc - All inclusive

Photo gallery for Moon Palace Nizuc - All inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Waterslide
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Overview of Moon Palace Nizuc - All inclusive

VIP Access

Moon Palace Nizuc - All inclusive

4.5 star property

4.1/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500

Explore the area

  • Popular LocationMoon Palace Golf Club19 min walk
  • Popular LocationXoximilco11 min drive
  • Popular LocationRiviera Cancun Golf Resort17 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Cancun

Located in Cancun, Moon Palace Nizuc - All inclusive is near the airport and on the beach. Maya Cancun Museum is a cultural highlight and some of the area's popular attractions include Ventura Park Cancun and Aquaworld. Travelling with kids? Consider Costa Occidental de Isla Mujeres National Park, or check out an event or a game at Andres Quintana Roo Stadium. Make sure you don't miss outdoor adventures like ziplining, skydiving and ecotours.

What's nearby

  • Moon Palace Golf Club - 19 min walk
  • Xoximilco - 11 min drive
  • Ventura Park Cancun - 14 min drive
  • Cancun Country Club - 14 min drive
  • Riviera Cancun Golf Resort - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

About this property

Moon Palace Nizuc - All inclusive

Upscale property on the beach, with 2 outdoor swimming pools
At Moon Palace Nizuc - All inclusive, spend the day at the beach, relax by one of the property's 2 outdoor swimming pools or enjoy the on-site golf course and full-service spa. Change of towels is available on request
Moon Palace Nizuc - All inclusive offers 709 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to balconies. Beds feature down duvets and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awe-Spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Caporales
  • Arrecifes
  • Manglar
  • The Pub
  • Sweet & Coffee

Things to do

  • 27 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Lifeguards on site
  • Playground
  • Private picnics
  • Shopping
  • Tennis

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Lockers available
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 36 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Lever door handles
  • Pool access ramp on site
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Beach towels
  • Communal living room
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 47-inch smart TV
  • Digital channels
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Slippers
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

Moon Palace Nizuc All Inclusive All-inclusive property Cancun
All-inclusive property Moon Palace Nizuc - All Inclusive Cancun
Cancun Moon Palace Nizuc - All Inclusive All-inclusive property
Moon Palace Nizuc All Inclusive Cancun
Moon Palace Nizuc - All Inclusive Cancun
Moon Palace Nizuc All Inclusive All-inclusive property
Moon Palace Nizuc All Inclusive
All-inclusive property Moon Palace Nizuc - All Inclusive
Moon Palace Nizuc All Inclusive All-inclusive property Cancun
All-inclusive property Moon Palace Nizuc - All Inclusive Cancun
Cancun Moon Palace Nizuc - All Inclusive All-inclusive property
Moon Palace Nizuc All Inclusive Cancun
Moon Palace Nizuc - All Inclusive Cancun
Moon Palace Nizuc All Inclusive All-inclusive property
Moon Palace Nizuc All Inclusive
All-inclusive property Moon Palace Nizuc - All Inclusive
Moon Nizuc Inclusive Cancun
Moon Palace Nizuc
Moon Nizuc Inclusive Inclusive
Moon Palace Nizuc All Inclusive
Moon Palace Nizuc - All inclusive Cancun
Moon Palace Nizuc - All inclusive All-inclusive property
Moon Palace Nizuc - All inclusive All-inclusive property Cancun

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 131 out of 230 reviews
5 - Excellent 57%
Rating 4 - Good. 43 out of 230 reviews
4 - Good 19%
Rating 3 - Okay. 25 out of 230 reviews
3 - Okay 11%
Rating 2 - Poor. 15 out of 230 reviews
2 - Poor 7%
Rating 1 - Terrible. 16 out of 230 reviews
1 - Terrible 7%

4.6/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4.4/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, the place is clean,but they could provide some caribbean soul food, they provided, italian asian etc:. The out door food is better if you like burger and sanwiches.
Stayed 5 nights in Aug 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For $750 a night, this has to be a scam. For context, my family stayed at Hotel Xcaret Arte and after missing our flight due to being stuck in traffic for 4hrs after an accident construction, we had to spend an additional night in Cancun. We booked Moon Palace Nizuc based on their 4.1 Expedia rating and its proximity to the airport and WOW, what a mistake. The hotel smells awful. Aside from the lobby because they make sure to pump perfume. Sulfur? Rotten eggs? Idk but it was so bad room service had to come spray our entire room after opening the balcony door. I'm talking -- spraying the sheets, curtains, even the bed skirt. The bed sheets and towels in our room were moist and damp to the touch. Disgusting. The pillows? Don't get me started. My brother said they smelled like sweat. My sister said they smelled like spoiled milk. They smelled like pillows someone has had for years and looked like it too. The room overall is weathered and old. There was mold in the shower, probably due to the poor ventilation and all the dampness. Lastly, the beds are FULL sized, not queen. When booking it does say double so maybe that's a misunderstanding on my part. Overall, I can't imagine why anyone would spend the kind of money they charge to stay here because I would never come back. Not even for free. There were barely any amenities (mouthwash, conditioner, body wash). Stay away!
Stayed 1 night in Aug 2022

3/5 Okay

Travelled with family
Liked: Staff & service
the beach was not pretty and blue food was just okay pool area, was dirty pool water was dirty
Stayed 6 nights in Jul 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jul 2022

3/5 Okay

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the room I asked not to get
Stayed 6 nights in Jul 2022