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Moon Palace Nizuc - All inclusive

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On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Terrace/patio

Overview of Moon Palace Nizuc - All inclusive

VIP Access

Moon Palace Nizuc - All inclusive

4.5 star property

4.2/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500

Explore the area

  • Popular LocationMoon Palace Golf Club19 min walk
  • Popular LocationXoximilco7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)14 min drive
  • Popular LocationRiviera Cancun Golf Resort17 min drive

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About this area

Cancun

Located in Cancun, Moon Palace Nizuc - All inclusive is near the airport and on the beach. Maya Cancun Museum is a cultural highlight and some of the area's popular attractions include Ventura Park Cancun and Aquaworld. Travelling with kids? Consider Costa Occidental de Isla Mujeres National Park, or check out an event or a game at Andres Quintana Roo Stadium. Scuba diving and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby.
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Map

What's nearby

  • Moon Palace Golf Club - 19 min walk
  • Xoximilco - 7 min drive
  • Ventura Park Cancun - 14 min drive
  • Cancun Country Club - 15 min drive
  • Riviera Cancun Golf Resort - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 14 min drive

Restaurants

  • Where to eat
  • Caporales – Pool-view theme restaurant with a bar offering Mexican cuisine. Serves breakfast and dinner daily.
  • Arrecifes – Pool-view steakhouse with a bar offering Brazilian cuisine. Serves dinner daily.
  • Manglar – Pool-view buffet restaurant with a bar offering international cuisine. Serves breakfast, lunch and dinner daily.
  • The Pub – Open daily.

About this property

Moon Palace Nizuc - All inclusive

Upscale property on the beach, with 2 outdoor swimming pools
At Moon Palace Nizuc - All inclusive, spend the day at the beach, relax by one of the resort's 2 outdoor swimming pools or enjoy the on-site golf course and full-service spa. All 709 rooms boast indoor private hot tubs, and offer free WiFi and balconies. IPod docking stations and 24-hour room service are standard, as are Smart TVs with digital channels. Change of towels is available on request
Moon Palace Nizuc - All inclusive offers 709 forms of air-conditioned accommodation with indoor private hot tubs and iPod docking stations. Rooms open to balconies. Beds feature down comforters and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awe-Spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 27 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bike tour information
  • Children's pool
  • Free bike hire
  • Full-service spa
  • Golf driving range
  • Hiking/biking trails
  • Lifeguards on site
  • Motorised watercraft
  • Playground
  • Private picnics
  • Shopping
  • Snorkelling
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Lockers available
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Marina on site
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 36 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Lever door handles
  • Pool access ramp on site
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Beach towels
  • Communal living room
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 47-inch smart TV
  • Digital channels
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Slippers
  • Turndown service
  • Window screens

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All-inclusive resort
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Guest rating 4+
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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children 3 years old and younger stay free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the spa without adult supervision
Guests under 16 years old are not allowed in the spa

Property is also known as

Moon Palace Nizuc All Inclusive All-inclusive property Cancun
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Moon Palace Nizuc - All inclusive All-inclusive property
Moon Palace Nizuc - All inclusive All-inclusive property Cancun

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 82 out of 141 reviews
5 - Excellent 58%
Rating 4 - Good. 29 out of 141 reviews
4 - Good 21%
Rating 3 - Okay. 17 out of 141 reviews
3 - Okay 12%
Rating 2 - Poor. 7 out of 141 reviews
2 - Poor 5%
Rating 1 - Terrible. 6 out of 141 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and food was amazing Staff very professional and friendly
Stayed 3 nights in Jan 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing!
Stayed 4 nights in Jan 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
The first night of my staying I went to the Japanese restaurant, we got some wine and Wagyu beef. However next morning we were sick and we stayed sick for the whole length of our stay. Without counting the bill$$ for the doctor at the hotel.
Stayed 2 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
So relaxing with great service.
Stayed 6 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was an excellent choice for a week with the family. Extremely clean, food was great. Gorgeous weather. The best thing was the very friendly and accommodating staff. We will definitely go back!
Stayed 7 nights in Dec 2021