Mahwah - Nanuet Beach Holidays

Had the most beautiful stay at hotel Riu in New York City. Can’t beat the location. Super convenient to walk to your tourist spots and coming back to a clean well maintained hotel.

Nic place, small but nicely laid out. Great neighborhood!

Lobby too congested all the time, otherwise nice stay

This is a great location The rooms are clean, modern and spacious The staff were polite, attentive and welcoming The rooftop was a nice surprise

Summary: Incredible staff went above and beyond. They just about overcame the issues related to the renovations beginning and being needed for the room in which we stayed. The lobby has already been completed, and looks excellent. I would stay here again after the rooms have been renovated. The rooms are huge by NYC standards and the views are excellent (three bridges!). Details: On top of the rooms being at the end of their natural life, the bathtub and shower valves did not seem to work properly in our room. We could not get any cold water, so the water was just crazy hot. I did take a way too hot bath the first night (after letting it cool for a bit) because it was too late to call for assistance (I was too tired). The next day, my husband found the same issue with the shower, which made our request all the more helpful. After the engineer showed us that you need to use your entire body weight and strength to get the cold water to work, we were able to shower and use the bathtub. The front desk brought us a bottle of wine up to the room to apologize. They had also helped us get an earlier check-in time so my husband could be settled for his 4 pm meeting on our first day, AND they remembered our names when we came and went. Truly exceptional service. I am hoping the bar downstairs will have decaf coffee in the future as they get settled. I was disappointed that they did not have this in the evening nor an espresso machine to make decaf espresso.

Great hotel with great amenities in a beautiful part of the city.

The breakfast menu was fresh and delicious.

Super spa - got a great facial, and the steam room was high quality (fast to warm up, good steam). Very friendly and helpful staff including concierge and doormen

Hotel is in a central location for activities

Lobby too congested all the time, otherwise nice stay

Had the most beautiful stay at hotel Riu in New York City. Can’t beat the location. Super convenient to walk to your tourist spots and coming back to a clean well maintained hotel.