Cancun Kid friendly Holidays

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

We suggest that the buffet La Paloma to have more option and varieties on international dishes. It’s hard to get reservations for Da Vinci. When checking out they are charging us for room service which we did not requested. I feel disappointed for this. We never requested for room service. We patiently go to the restaurant for breakfast to Dinner. And go to the cafe station for teas.Please have an accurate record.

The staff overall was what made the stay very enjoyable. Always willing to help. One server stood out, Tello, super helpful and charismatic. Also, a chef, Xavi, was so sweet and replaced a lost straw with a cute cup and note. Facilities are what need updating.

Great service and great place for family vacation. Will go back again

Nice and fun resort. Good middle for your type of vacation

The staff were lovely, big authentic smiles, and I felt distinctly that they were there to make our visit special.

Everything was top notch

Only for the first day , It was taking forever for us to check in!