Dominican Republic Kid friendly Holidays

The hotel grounds beach pool were beautiful, the rooms were average, beds not that comfortable, low grade finishes in bathrooms and rooms, the restaurants were average, but the food buffet (breakfast dinner) was excellent with plenty of variety. Hotel staff friendly. New years eve Party was family friendly and a 10! Very fun and lively and free for guests. went on two excursions. Scuba caribe snorkelling was great. Overall good experience.

Staff really tries to provide a great experience. New premier suites are exceptional, a dedicated pool would make them better.

The resort is beautiful and the restaurant and bar staff are friendly. We did have some issues when we requested assistance. We were missing items in the room and it days for them to be brought to the room. We asked for a late check out and they were not willing to accommodate this request.

All is good water in pool could be heated

Amazing experience! Staff was great

Pros: good polite serving staff, clean rooms, always had bottle water and beer available in room, restaurant food was good. Beach was nice and always had chairs and clean towels available. Felt safe always, even during transport from airport. Cons: if you're an only english speaking america you will have trouble understanding a lot of the workers, including the front desk personnel. We had to go back and ask someone when our reservations were and several other questions because we were clueless. Im not saying it's the resorts fault, but something to consider. The buffet food for lunch and dinner is horrible. The desserts are a total catfish, but the drinks were all good. We had several bahama mamas and pina coladas.

Staff really tries to provide a great experience. New premier suites are exceptional, a dedicated pool would make them better.

Amazing experience! Staff was great

The staff was super nice and accommodating! There were plenty of loungers for everyone, however the beach loungers seem to get taken up after a certain hour. Staff was great at the beach with serving cocktails. Restaurants were a little slow with the ordering but the good was very good and many options. Buffet food had a great variety and everything was good! The VIP Club drinks were always delicious! Convenient for morning coffee and snacks! Unfortunately the coffee machine kept breaking there but they provided coffee on the side which was a great solution in the meantime. Beds were comfortable! The fire show amd the beach party was a lot of fun.

Unfortunately I found there was a design fail with the air conditioning in the rooms and it simply recirculated the damp air from the bathroom making the rooms damp and moldy, both my wife and I left the holiday with a chest infection, the hotel was informed and we were initially moved but the problem existed in the second room. We have been offered a “complimentary upgrade” but the T & C make this nearly impossible so I believe this to be a hollow gesture. The food servings were small at best, I know it’s an all inclusive resort but we found we were ordering 2 main meals each to get a full plate of food, some may say this sounds glutinous but we are not excessive eaters

My kid loved the lazy river, the 24-hour room service and especially the kids' club, it was so convenient for us as well.