La Altagracia Kid friendly Holidays

The resort itself was beautiful. The rooms were somewhat dated, and the bathroom shower had no hot water so I couldn’t wash my hair during the duration of my stay because I’d only get about a minute to two of lukewarm water to be able to rinse off before dinner each night. The staff was generally kind, though there was an expectation for tips (gentleman bringing my bags to my room, stood at the door and did not leave until I took out money - unfortunately for me, the smallest bill I had was a $20). The hotel worker running the towel hut asked if I had a husband and told me that I needed a Dominican baby in me and that he wanted to come back to Canada with me. I tried to politely laugh it off and walk away. Unfortunately, this was a daily conversation any time I had to change my towel (I travelled alone so couldn’t send someone else to do the towel exchange for me). The hotel does not provide shuttle service or transportation to/from the airport. The taxi I took claimed he would offer to drive me to the hotel from the airport for $50, pulled up to a gas station and told me I could tap my credit card, and when I did, I realize he charged me $75. Again, I was alone and it was nighttime and didn’t want to cause a fuss and jeopardize my safety. The pool and beach are great, the resort is a perfect size in my opinion, ten buildings with only two floors in each. Not too large. Plenty of restaurant and food options. The watersides on site are a fun added bonus.

The staff was top notch. Always smiling always accommodating. I would definitely stay here again.

Overall, the staff and service was not good. At all of the restaurants other than one bartender and one waiter, they hardly come to check on you and you have to chase them down to get any refills etc. They seem more concerned with getting their tips and you signing the bill at the end than anything else. Additionally, the rooms have zero privacy. We were a family of 4 with 2 teenage daughters, and there is no door on the bathroom, only a glass door that is not private and had a huge gap between the sink and the toilet and shower. The rooms need redesign for sure.

The staff especially ashly and the bar staff by the pool.all professional and great hospitality all around.

The staff was top notch. Always smiling always accommodating. I would definitely stay here again.