La Altagracia Kid friendly Holidays

We had a great stay here as a couple. The ocean-view rooms were amazing. Clean, good amenities, and very, very friendly staff. Enjoyed the 6 restaurants and plenty of bars available at the resort. Highly recommend and would come back here for sure.

Fuimos de aniversario y quisimos dar una segunda oportunidad luego de ir en Agosto ya que nos encanta la propiedad. Sin embargo, pedimos unas amenidades para nuestro día especial y nada llegó. Solicitamos unas reservaciones y gracias que resolvieron pero tuvimos el mal sabor de tener la reservación mal hecha y si no podían resolver nos quedábamos sin cenar.

Staff was wonderful, rooms were clean and comfortable, out butler, Alexander Rijo was amazing.

The room was nice, but the bathroom was definitely not updated. Bathroom had a sewer smell at times, the bathtub was old and marked up, and shower had rusty old marbled tiles. We could hear animals or bugs at night in our vents near the door. Cockroach seen at lounge bar and one in our bathroom. Some staff were friendly, some don’t even make eye contact, will only attend to you if you tip first! Spent most of the week trying to find out where everything was, had to use cellphone too much for restaurants and information. Overall, would not go back.

While the property was maintained, it clearly showed its age, and the aging infrastructure led to persistent issues. As someone with plumbing experience, the repair process was particularly frustrating; we dealt with leaks/repairs almost daily, yet staff was unqualified to address them. For example I reported a leaking bathtub only for them to replace a toilet valve—a completely unrelated fix. This lack of technical expertise, compounded by a tough language barrier, meant that problems were rarely solved correctly. Furthermore, while the pools were solid, they needed more frequent cleaning, and the trolley system was inefficient due to excessive wait times. Service was also inconsistent, as the abrasive attitude of the front desk staff felt out of place compared to the hospitality found across the resort. The dining experience was a mixed bag, though it contained the highlight of our trip. The buffet was a 6.5/10, suffering from repetition and a lack of high-quality variety. As for the restaraunts the only poor experience was the Greek. Additionally, the snack areas offered very little for those with dietary restrictions. However, the resort excelled in its care for Celiacs. With two Celiacs in our party, the staff’s accommodation was at a minimum 9/10. Every chef was willing to speak with us and prepare dedicated gluten-free meals, providing immense peace of mind. Combined with the fantastic beach, the resort is a strong choice if it can improve maintenance.

Great place for kids! Pools and the beaches are amazing as well. Staff is very friendly and polite.

Staff was wonderful, rooms were clean and comfortable, out butler, Alexander Rijo was amazing.

The room was nice, but the bathroom was definitely not updated. Bathroom had a sewer smell at times, the bathtub was old and marked up, and shower had rusty old marbled tiles. We could hear animals or bugs at night in our vents near the door. Cockroach seen at lounge bar and one in our bathroom. Some staff were friendly, some don’t even make eye contact, will only attend to you if you tip first! Spent most of the week trying to find out where everything was, had to use cellphone too much for restaurants and information. Overall, would not go back.